Permabanned
- Joined
- 28 Nov 2003
- Posts
- 10,695
- Location
- Shropshire
How long has it been since you requested the credit be paid back? If they don't pay it within 14 days they have pay you a £30 penalty.
Last time I switched supplier and they were slow in both refunding me credit and switching me (held up the process), an email reminding them of the the statutory penalties they now had to pay quickly got me the refund plus the added penalty payments .
Edit:
My mistake, this may only apply to closed accounts with switching unless someone knows different .
My earlier post #17168 links to energy consumer's rights in regard to credit refunds. This was the link:
Are you owed money on your energy bill?
Contact your energy supplier to claim a refund if you have built up credit on your account.
www.ofgem.gov.uk
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