They seem to have no value in customer retention, I hate this constant new customers only thing as well.
I thought I heard there was a law coming in to stop this?
My current deal with Shell is also coming to an end. Doing a quick comparison it seems my costs will go up around £30 a month for a fixed tariff (Sussex)
British gas being one of the cheapest as long as you have a smart meter installed within 3 months, if not they can move you onto a different tariff.
Seems all of the big brands are saying its mandatory to have a smart meter fitted now. Are these still on version 2 and going dumb if you change provider the following year? (which I normally do)