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Energy Suppliers...

Discussion in 'Home and Garden' started by craig_t, Jan 12, 2016.

  1. b0rn2sk8

    Mobster

    Joined: Mar 9, 2003

    Posts: 4,676

    They gave me a 4 hour slot but were done in well under an hour for electric only.
     
  2. mad_allan

    Mobster

    Joined: Dec 17, 2003

    Posts: 3,202

    Location: Peterborough

    Would it be possible for someone to trust me a Bulb referral link please?
     
  3. Kol

    Don

    Joined: Jan 8, 2003

    Posts: 13,570

    Location: London

    @TNA you missed out by a whisker last time & you @wedrum
     
  4. wedrum

    Mobster

    Joined: Aug 11, 2016

    Posts: 4,348

    Location: Cheshire

    sent bud
     
  5. Mahonyy

    Gangster

    Joined: Oct 13, 2016

    Posts: 184

    Location: Bucks

    I've sent you one mad_allan
     
  6. Kill_Phil

    Wise Guy

    Joined: Feb 11, 2010

    Posts: 1,327

    Location: England

    Switching to so energy, can't see much in this thread about them but seem to have good feedback on trustpilot
     
  7. pastymuncher

    Man of Honour

    Joined: Jul 12, 2005

    Posts: 17,978

    Location: Aberlour, NE Scotland

    I have just left Bulb for the MSE Eon deal. This is the second time I have been with Bulb and left for another provider and once again Bulb has shown that their customer service is second to none. My switch completed on the 4th November. Yesterday I had my final bill from Bulb along with a statement that my credit will be refunded within 14 days. I logged onto my banking app today and found I had already had my refund of £90.90 from Bulb using the faster payments system. That was even quicker than the last time and even then I had my credit refunded within a few days of the switch. I wish all of these providers were so quick with refunds as some of them you have to fight to get your money back (looking at you Utility Point).

    On a side note, that £90.90 has built up since July and follows the trend of when I was last with bulb and had a refund of over £260 after being with them for 14 months. This system of fixed direct debits doesn't work, not for us anyway. I give my energy provider reading once a month, usually a couple of days before my billing date although I would do it more often if they wanted as it only takes a couple of minutes. Why can't they use that reading and take a direct debit for the enrgy that I have actually used? I don't think I have ever used more enrgy than the direct debit I pay every month, even in the Winter so why should I keep building up a big credit balance in my account? it's not as if they pay me interest on it.
     
  8. b0rn2sk8

    Mobster

    Joined: Mar 9, 2003

    Posts: 4,676

    I’m not sure operating the switch service as it’s meant to be operated constitutes ‘second to none’ levels of customer service - that’s how it’s meant to work for everyone all the time.

    I’ve switched providers 5 or 6 times in the last 5 years and it’s always been as you just described. I’ve dealt with 3 providers in the last 4 months due to a house move - all terminated or switched fine within the SLA’s, billed correctly and refunds issued promptly without needing to speak to anyone.
     
  9. hughtrimble

    Mobster

    Joined: Jan 22, 2014

    Posts: 2,730

    Is this caused by not having a smart meter? I.e. would the bills fluctuate if on smart meter.

    I ask as I've just gone to DDs rather than bills that adjust every month for usage, and I can totally see substantial credit building up with them.
     
  10. touch

    Capodecina

    Joined: Oct 28, 2006

    Posts: 11,155

    Location: Sufferlandria

    You can change the DD amount in your account settings. You've clearly got it set too high if your usage is always lower than your DD amount.

    The setup works well for me but I've got a record of all my monthly meter readings for the past 3 years so I know how much I use. When I moved to Bulb, I told them my annual usage and they recommended a monthly DD of £55.61. I've been with them 16 months now and my average monthly usage is £54.74 so over the course of a year my account balances out with the DD amount. Some summer months I can use as little as £30 per month and winter months can be £100 (electric heating) so it's much easier for monthly budgeting to pay the same amount every month.
     
  11. PiKe

    Capodecina

    Joined: Oct 18, 2002

    Posts: 24,053

    Location: Lake District

    Which is why smart meters are such a bad idea!
     
  12. TheVoice

    Capodecina

    Joined: Aug 15, 2005

    Posts: 20,738

    Location: Glasgow

    Are they still providing those really basic-looking black and white in-home displays? They look naff, at least most of the other providers appear to be providing a full-colour one that actually shows you a decent amount of info.
     
  13. b0rn2sk8

    Mobster

    Joined: Mar 9, 2003

    Posts: 4,676

    It’s black and white but also in a draw, waste of electricity. :p
     
  14. shadow_boxer

    Sgarrista

    Joined: Oct 9, 2009

    Posts: 8,515

    Location: Stoke-On-Trent

    Are people moving away from Bulbs vari-tariff at the moment? I joined them back in March time but having a quick search now and it looks as if I could probably save around £100 per year by switching to another fixed tariff? The flexible monthly direct debit doesn't really bother me too much. We've built up a fair bit of credit over the summer so I guess it'll be a simple refund if switched.
     
  15. TNA

    Capodecina

    Joined: Mar 13, 2008

    Posts: 11,823

    Location: London

    Unless the company goes under... :p

    Not likely much of a concern with the big companies, but need to be careful with the small ones.
     
  16. b0rn2sk8

    Mobster

    Joined: Mar 9, 2003

    Posts: 4,676

    Nope, credit balances out honoured.

    partly why the market is broken, if a company goes under the rest of us pay through our bills for their mismanagement.
     
  17. Uther

    Sgarrista

    Joined: Jun 16, 2005

    Posts: 9,731

    Got an email from Bulb plugging their 'smart' meter. Nope. Quite happy with my monthly fixed DD thanks.
     
  18. Vanquish-Storm

    Mobster

    Joined: Apr 22, 2009

    Posts: 2,987

    Location: North-West

    DD doesn't change does it? How is that any different to them guessing your usage or you supplying it yourself?
     
  19. Uther

    Sgarrista

    Joined: Jun 16, 2005

    Posts: 9,731

    I like building up a + balance, maybe I'm old fashioned. I'm a bit 'tin foil hat' with smart meters so am quite happy to continue without one for the time being.
    Surprised they haven't been made compulsory.
     
  20. hughtrimble

    Mobster

    Joined: Jan 22, 2014

    Posts: 2,730

    Old fashioned? Giving other people more money than you need to, thus enabling them to use it whilst preventing you from using it, is something else...