Discussion in 'Home and Garden' started by craig_t, Jan 12, 2016.
They gave me a 4 hour slot but were done in well under an hour for electric only.
Would it be possible for someone to trust me a Bulb referral link please?
@TNA you missed out by a whisker last time & you @wedrum
I've sent you one mad_allan
Switching to so energy, can't see much in this thread about them but seem to have good feedback on trustpilot
I have just left Bulb for the MSE Eon deal. This is the second time I have been with Bulb and left for another provider and once again Bulb has shown that their customer service is second to none. My switch completed on the 4th November. Yesterday I had my final bill from Bulb along with a statement that my credit will be refunded within 14 days. I logged onto my banking app today and found I had already had my refund of £90.90 from Bulb using the faster payments system. That was even quicker than the last time and even then I had my credit refunded within a few days of the switch. I wish all of these providers were so quick with refunds as some of them you have to fight to get your money back (looking at you Utility Point).
On a side note, that £90.90 has built up since July and follows the trend of when I was last with bulb and had a refund of over £260 after being with them for 14 months. This system of fixed direct debits doesn't work, not for us anyway. I give my energy provider reading once a month, usually a couple of days before my billing date although I would do it more often if they wanted as it only takes a couple of minutes. Why can't they use that reading and take a direct debit for the enrgy that I have actually used? I don't think I have ever used more enrgy than the direct debit I pay every month, even in the Winter so why should I keep building up a big credit balance in my account? it's not as if they pay me interest on it.
I’m not sure operating the switch service as it’s meant to be operated constitutes ‘second to none’ levels of customer service - that’s how it’s meant to work for everyone all the time.
I’ve switched providers 5 or 6 times in the last 5 years and it’s always been as you just described. I’ve dealt with 3 providers in the last 4 months due to a house move - all terminated or switched fine within the SLA’s, billed correctly and refunds issued promptly without needing to speak to anyone.
Is this caused by not having a smart meter? I.e. would the bills fluctuate if on smart meter.
I ask as I've just gone to DDs rather than bills that adjust every month for usage, and I can totally see substantial credit building up with them.
You can change the DD amount in your account settings. You've clearly got it set too high if your usage is always lower than your DD amount.
The setup works well for me but I've got a record of all my monthly meter readings for the past 3 years so I know how much I use. When I moved to Bulb, I told them my annual usage and they recommended a monthly DD of £55.61. I've been with them 16 months now and my average monthly usage is £54.74 so over the course of a year my account balances out with the DD amount. Some summer months I can use as little as £30 per month and winter months can be £100 (electric heating) so it's much easier for monthly budgeting to pay the same amount every month.
Which is why smart meters are such a bad idea!
Are they still providing those really basic-looking black and white in-home displays? They look naff, at least most of the other providers appear to be providing a full-colour one that actually shows you a decent amount of info.
It’s black and white but also in a draw, waste of electricity.
Are people moving away from Bulbs vari-tariff at the moment? I joined them back in March time but having a quick search now and it looks as if I could probably save around £100 per year by switching to another fixed tariff? The flexible monthly direct debit doesn't really bother me too much. We've built up a fair bit of credit over the summer so I guess it'll be a simple refund if switched.
Unless the company goes under...
Not likely much of a concern with the big companies, but need to be careful with the small ones.
Nope, credit balances out honoured.
partly why the market is broken, if a company goes under the rest of us pay through our bills for their mismanagement.
Got an email from Bulb plugging their 'smart' meter. Nope. Quite happy with my monthly fixed DD thanks.
DD doesn't change does it? How is that any different to them guessing your usage or you supplying it yourself?
I like building up a + balance, maybe I'm old fashioned. I'm a bit 'tin foil hat' with smart meters so am quite happy to continue without one for the time being.
Surprised they haven't been made compulsory.
Old fashioned? Giving other people more money than you need to, thus enabling them to use it whilst preventing you from using it, is something else...
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