Soldato
Never trust a courier. Always take photo's to prove it was all good.
Crikey Greg mate you must be able to read my bloody mind.
I was just thinking about that when I posted my last post
![Eek! :eek: :eek:](/styles/default/xenforo/vbSmilies/Normal/eek.gif)
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Never trust a courier. Always take photo's to prove it was all good.
I would ask EVGA for pictures of the box it arrived in. You are going to need them come what may.
It's getting silly though, ive put pics up of what the card was like before i sent it, they put pics up of the box like it is now, could be kicking it around the office as we speak.
While I can't say I'm 100% sure, but that kinda of damage looks more like it was dropped on the floor AFTER it's been taken out of the box rather than crushed while in the box during transit (but of course I cannot be sure without seeing what the condition of the box is like when it arrive at EVGA).Yes my thoughts exactly, and ive not done it, my word against theirs.
Who knows what goes on in warranty departments, good way of cost cutting though.
Crikey Greg mate you must be able to read my bloody mind.
I was just thinking about that when I posted my last post![]()
Yeah, how could it have this type of damage while inside a box?
looks like its been dropped to me.
Had a similair situation with evga concerning a 680i motherboard. Sent a working board away for a stepup to 780i. Board was cleaned with an air compressor prior to posting in it's original packaging. The upgrade was refused after a month due to dust in the heatsink, which i knew to be a lie. During this time they were in the middle of moving premises, so god only knows where the board had been dumped during this period. To make matters worse, when i got the board back, it died two days later. Emailed them about this and they simply ignored me. Hence why i avoid evga products like the plague, their warranty terms arent worth the paper theyre printed on.
Had a faulty GTX 460,it wouldn't boot up every time, sent it to EVGA, they got it today, had this reply today and a picture of the card.
The card wasn't damaged when i sent it, and was well packed for its trip to Germany ,lots of bubble wrap etc.
Im shocked at the reply, i haven't done this damage, and to me ,damage there is surely cosmetic and wouldn't effect the card in any way, its also rich they are wanting 150 euros to replace an end of life card, are they trying it on ?
Dear Mr.xxxxxxxxx
we received your card with Serial number 1219141373602007. Unfortunately the PCB of the card is damaged, please find picture attached. A physical damage to the PCB is not covered by our warranty and is leading to a total loss. We can offer to replace the card for a fee of 150,00€ otherwise we would have to send it back. Please let we know what you would prefer.
Kind regards
Stefan Brand
I will speak with the office first thing in the morning to find out the condition the box was delivered, and will get a update for you ASAP.
Thank you
probably some new intern trying to cover their own arse, i know i would!