External caddy problems

robgti · 11 Feb 2012 at 20:27

Hi all.

Just bought a Pluscom 3.5" sata to usb caddy.

Installed a Samsung F3 1TB drive and the computer picks up a removable device but does not pick up the drive inside.

I am using Windows 7 64bit. It should be just plug and play but is having none of it.

Any ideas?

Surveyor · 11 Feb 2012 at 21:04

You've got the power supply connected to the caddy?

Was the drive definitely working OK before you put it in the caddy?

Is the drive formatted?

If not can you see it as unallocated in Disk Management?

robgti · 11 Feb 2012 at 21:20

Yes the power cable is connected and turned on.

I have taken the drive out and plugged in directly to the motherboard and picks it up fine.

In Disk Management it does not appear in the top column along with my SSD etc but underneath.

I have gave it a drive letter.

Surveyor · 11 Feb 2012 at 21:38

robgti said:
I have gave it a drive letter.

Have you only just done that?

If so put it back in the caddy and try again.

wazza300 · 11 Feb 2012 at 21:40

have you enabled usb storage in bios? i think you have to do that on gigabyte boards,and/or usb legacy storage

robgti · 13 Feb 2012 at 13:45

Yes USB storage is enabled in the bios.

Tried another HDD in the caddy and still the same.

Going to try another caddy and see if that works.

robgti · 13 Feb 2012 at 15:15

Does the drive have to be FAT32 formatted?

Surveyor · 13 Feb 2012 at 15:20

robgti said:
Does the drive have to be FAT32 formatted?

No.

All my external drives are NTFS and work perfectly fine.

It sounds like the interface on the caddy may be defective.

robgti · 13 Feb 2012 at 15:29

So even though the HDD I was trying to use all ready has files on it, it should have worked?

Surveyor · 13 Feb 2012 at 15:48

robgti said:
So even though the HDD I was trying to use all ready has files on it, it should have worked?

Yes, as long as it had a file system recognisable by the Operating System.