Free Shipping for Loyal Forum Members

It is only one account, but after it did not offer me free delivery I assumed it had "timed out" and therefore needed to be relinked.

I only have 1 forum account and 1 customer account.
 
How many accounts do you have? Once linked you shouldn't have to do it again? :confused:

I had to link twice when I initially linked it as it didn't work the first time for some reason. Perhaps he is experiencing a more extreme version of my issue. :p
 
Banned users do not have free shipping. However, when unbanned you will have free shipping. Users are not banned for no good reason, if you feel that is the case please email a moderator.

Unfortunately with how some moderators work, they are more than happy to just blank gripes you might have, or valid complaints. I have received infractions for the most pathetic of things, and the moderators I have spoken to just didn't want to know and have ignored any contact I have had. If you are happy to help with this, I can show you via trust what I am talking about.
 
Unfortunately with how some moderators work, they are more than happy to just blank gripes you might have, or valid complaints. I have received infractions for the most pathetic of things, and the moderators I have spoken to just didn't want to know and have ignored any contact I have had. If you are happy to help with this, I can show you via trust what I am talking about.

I'll entertain a conversation, however I would say now everything with your profile seems perfectly justified and well documented :)
 
It is only one account, but after it did not offer me free delivery I assumed it had "timed out" and therefore needed to be relinked.

I only have 1 forum account and 1 customer account.

That is strange, if you can post in the Customer Service forum with your shop account email and explain the issue in there, my colleague will be able to help you. :)

Wait,there's an infraction system?

When did this happen?

When you are naughty. :)
 
I'll entertain a conversation, however I would say now everything with your profile seems perfectly justified and well documented :)

Was the infraction I received, and got called a bully for saying the following; verbatim was justified?

You can't get your email from trust, they have to be trust messages, trust doesn't give out email address, that's down to you by replying to the emails.

As it's this sort of thing I'm complaining about that mods are just ignoring.
 
Doesn't seem to be working for me. Re linked my accounts many times.

I just ordered a 16USB drive yesterday and the free postage worked for me :)

You do have to link your account to your forum account, sign in to the OCUK shop website, go to "Your account" at the top right, now on the left select "You and your account".
on this page, about half way down, is the FORUMS ACCOUNT Option
add your forum account information and click "update"

Now when you next order, the free postage will be applied automatically.
Once I linked my account it never said anything about free postage, it was not until I added the item to my basket and checked out that the free postage was applied.
I would suggest going through an order up to the payment page, you should see free postage then :)
Hope that helps!
 
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I find that OCUk prices are generally competitive if delivery charges are excluded. However when delivery is added I tend to find other places have a better price.

This loyalty incentive is something that I thank gratefully as it means I can buy my items at a price that is generally the best price I can get.
 
could i ask why it isnt offered to northern ireland?

if you use royal mail as an option, it is the same price to ship to NI as it is to anywhere in england, scotland or wales.

thanks
 
is DPD next day is next working day?

I hope so as my orders been dispatched today (friday)but going to my work address as I'm not in the country until monday
 
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