General Courier Moans Thread

I'll start off with the trend of giving a delivery date as soon as a shipping label is created and it doesn't take into account the collection or delivery location. I've got a parcel coming from the Netherlands at the moment, label created Monday, parcel collected but they thought it would arrive yesterday, it didn't. Then UPS didn't update the delivery estimate or give any updates.

Also, the UPS website is a massive pile of *****, so slow and clunky and I shouldn't have to create an account to use it. Imagine a website that says you can set certain information on one screen (door code) and then you can't do it.
 
UPS parcel still hasn’t arrived despite being 1-3 days express delivery (ordered on Monday). Tracker not updated much and status keeps changing. Assuming they’ve lost or damaged it. :(
 
My biggest issue (in terms of couriers!) is hermes collection.

I just don't use them anymore because last 4 parcels have sat in the lockers for days before being collected. I even tried a locker 5 miles away and same thing.

Now I use Royal mail for anything small/medium as they collect from door and are always good. Easy to claim from 1 time I've had a missing parcel.

And ups for big stuff as depot is 2-3 miles away


So hermes have lost a customer, but I get the feeling they prefer the big customers anyway as delivery is always fine
 
UPS again - parcel being delivered by them, they say to expect it on Thursday (I didn’t get a choice about the delivery day). I’m not going to be in on Thursday but UPS say you can’t change the day until they’ve attempted delivery. Stupid waste of time!
 
I have a note on my door to leave packages down the side of the house, but I get home from work and they're almost always just left outside the front door on the floor... On a busy high street. They're all idiots no matter which delivery company it is.
 
Pay peanuts!!
The industry has been battered by everyone trying to undercut the next. The result is poor customer experience.
What doesn't help is people ordering something and then not being in, So the delivery has to be attempted again, So the driver only makes 50% of what he would have for that delivery.
 
I paid an extra fiver for my Castrol edge delivering next day, ordered on a Thursday came Sunday, via Evri, on the plus side i got my fiver back (Castrol ebay store) and there was just enough light to do an oil and filter change (never noticed the service countdown on the dash, then it started beeping at me, how rude)
 
Second time now - something being delivered via UPS. Refresh tracking to see "We tried to deliver, but you weren't home, so it's going to a nearby 'access point'". This regardless of the fact that the first time I was home all day, and the second time, I could've let them in tot he main door from where I was, but no actual ring or attempt to get into the building.
 
Sudden said:
Second time now - something being delivered via UPS. Refresh tracking to see "We tried to deliver, but you weren't home, so it's going to a nearby 'access point'". This regardless of the fact that the first time I was home all day, and the second time, I could've let them in tot he main door from where I was, but no actual ring or attempt to get into the building.
Click to expand...

This seems to be becoming a practice for some couriers. Whack everything in one of those locker thingys or local parcel point (in a newsagents). Call it delivered and collect the payment
 
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