Hello Dominik.
I was so unfortuain to have to RMA my GTX780, as it had periodic failures, where the card would not be reconized at boot. I contacted EVGA EU(Munich), and they set up an RMA for me.
8 days later I recieved a package from EVGA, with a "new" card. Upon further inspection, this card was obviously a refurbished, repaired card. Many of the screws on the PCB were unoriginal, the card had a distinct smell of nikotin, and the PCB had a small layer of nikotin aswell - which had obviously been tried to wipe clean.
I could in theory live with all this - sadly, this card also suffered from failures, and after 3 minutes of Valley Benchmark, the PC would either freeze, requiring a hard reset - or cause a driver failure.
Now i contacted EVGA again to set up a new RMA, and asked them why I recieved a refurbished card - and not a brand new one. I was then told, that if the original card was more than 30 days old, EVGA would send out refurbished units.
Now I do not understand why EVGA encourage their customers to RMA directly to them, as I am now standing in a FAR WORSE situation than doing the RMA to the retailer.
Had I made the RMA trough the retailer, I had either gotten a full refund or a brand new card. This is apparently NOT the case with a direct RMA at EVGA, and it leaves me stunned.
So to conclude, it seems to me that EVGA want their customers to RMA directly to them, to save money. Had I sent my card to the retailer, and they found it faulty, EVGA would have to refund the retailer or give them a brand new card. But doing it this way, you only have to give out repaired units.
All i can say is, if this is truely EVGA policy, i have oficially bought my very last EVGA item - ever.
not only GPUs....
