Graphics Card Warranties (UK Only) - Let's see how good they really are!

Speed · 18 Jun 2014 at 15:08

Gerard said:

I assume he means that if your product is DOA at purchase that EVGA will pick it up free of charge. It is a good start but posting to Germany at £25+ for used products is still off putting vs someone like Gigabyte.

HeX · 19 Jun 2014 at 17:17

RMA'd an MSi 7850 on the 4th June, received the replacement today, so 2 weeks give or take. Replacement is a refurb of the exact model I returned, but looks in good condition and seems to be working fine.

2013 · 19 Jun 2014 at 17:19

HeX said:
RMA'd an MSi 7850 on the 4th June, received the replacement today, so 2 weeks give or take. Replacement is a refurb of the exact model I returned, but looks in good condition and seems to be working fine.

My GTX 660 took a month

Jony27 · 4 Jul 2014 at 10:23

Anyone have experience with HIS?
Just sent back both my 7950s due to whirring/vibrating/whining noise.

Currently using a Asus 750Ti I won in the OCUK comp

Freddie1980 · 4 Jul 2014 at 14:07

Jony27 said:
Anyone have experience with HIS?
Just sent back both my 7950s due to whirring/vibrating/whining noise.

Currently using a Asus 750Ti I won in the OCUK comp

Isn't HIS's RMA center based in Hong Kong?

Spinal2k2 · 4 Jul 2014 at 20:02

i hope PowerColor is still good for RMA, just had to return my 4-5 month Devil R270X to OCUK as it started kicking me back to the desktop after 5-10 mins of playing a game then giving artifacts/corrupt graphics on games.

rhyur · 13 Jul 2014 at 17:01

Who's the best in the uk for honoring warranties on cards which have been watercooled? I heard XFX are ok with it in the US, but in the uk a warranty on an XFX card would be with the retailer only? Would overclockers (Or Da'bs, Amazon, ect.) care about me removing the warranty sticker if XFX themselves don't mind it?

Nelly · 13 Jul 2014 at 19:32

Fixed the front page, forgot imageshack not free anymore.

Switched to imgur uploader extension via Chrome web browser.

DJ_Bucho · 15 Jul 2014 at 10:54

Wow I never knew the warranties varied so much, this is definitely something to consider when purchasing my next card. Is there a table like this for lists it eh warranty is transferrable (i.e. if the card was purchased 2nd hand etc) as that'd be extremely useful for the Members market I'd imagine.

ElliorR · 15 Jul 2014 at 11:38

Not overly impressed with MSI. My 290 Gaming was received by OcUK on 16th June and yesterday was day 28 and a replacement was shipped to me for delivery today. What annoyed me is someone else on this forum sent their 280 back to MSI and got a replacement within 2 weeks and this was after I sent mine in.

NVM, it's already sold.

Nelly · 15 Jul 2014 at 12:58

ElliorR said:
Not overly impressed with MSI. My 290 Gaming was received by OcUK on 16th June and yesterday was day 28 and a replacement was shipped to me for delivery today. What annoyed me is someone else on this forum sent their 280 back to MSI and got a replacement within 2 weeks and this was after I sent mine in.

NVM, it's already sold.

Not sure how RMA's are done, but maybe they send them off in one or two week batches, hence the variable of someone receiving a replacement within 2 weeks.

Farseer · 23 Jul 2014 at 12:36

Does anyone know if the RMA for new PowerColor cards are still dealt with by OcUK?

Looking at the chart on the first page the turn-around is a speedy 48-72 hrs but it says the RMA base is in Taiwan.

Jony27 · 23 Jul 2014 at 12:43

It's ocuk you deal with, same with the xfx cards as of 2 days ago.
Still waiting from his to return my 7950s, they have till the 31st or I'll be dealing with ocuk instead.

Andygully · 24 Jul 2014 at 07:43

Think i maybe picking up a 290x from the bay in the next week or 2 which brand should i be looking for in terms of warranty rma on 2nd hand cards?

Nelly · 15 Sep 2014 at 15:15

Farseer said:
Does anyone know if the RMA for new PowerColor cards are still dealt with by OcUK?

Looking at the chart on the first page the turn-around is a speedy 48-72 hrs but it says the RMA base is in Taiwan.

Yes, I've altered the chart, but according to this dated 15th Sept 2014, someone waited 35 days! >> http://forums.overclockers.co.uk/showthread.php?t=18624035

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For any MSI users, this maybe handy, although maybe for direct returns to MSI...

badboy2k - MSI Moderator | 15th April 2013 said:
MSI - RMA Check

To check the status of a RMA use this link http://rma3.msi.com.tw/RMA_Portal_Customer_Service/Default.aspx

Select end user and location

Online Repair Progress Query

RMA No: (＊Required key in) < note: if there is a -E on the end leave that part out just the AA0-00000000 type data at the beginning for the number

Barcode No: (if its being a bit awkward on giving you the information with just the RMA number this is for the Serial number of your product)

If that is of no help contact MSI directly >> How to contact MSI

Another way is through the Main registration control panel to monitor the status of your RMA http://register.msi.com.

Note: MSI uses DHL typically to ship orders back to customers on Express Delivery

Source

Scooby-DoobyDoo · 30 Mar 2015 at 17:28

Thought this could do with a bump with all the Titan X buyers out there.

HACO · 8 Apr 2015 at 12:17

How's Palit's RMA these days? OP says they only have a Hong-Kong service centre, is that still the case?

K1LaW8tt5 · 8 Apr 2015 at 20:48

Scooby-DoobyDoo said:
Thought this could do with a bump with all the Titan X buyers out there.

Was actually looking for this thread earlier, thanks

Cleeecooo · 20 Apr 2015 at 21:56

MSI 7970 was declared faulty by OcUK today, hopefully it takes less time than my last RMA

Scooby-DoobyDoo · 25 May 2015 at 19:16

This needs a bump as I guess many will be buying again soon!