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**GTX 680 SHIPPING SCHEDULE THREAD - CHECK HERE IF BUYING FOR DELIVERY DATES!**

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coming very soon!
 
Gibbo said:
My statement is correct, proven more so by customers getting their shipment confirmation as you can see in this thread.

The problem here is a mistake has happened, you should never have been sold MSI cards, we have none spare, your order should never have been changed to EVGA cards, as again they are all pre-sold so none spare.

I can understand your disappointment and shall have a word with sales on how to prevent these such errors. All I can do is apologise for your experience.
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I was disappointed that no-one called on the Thursday to explain what had happened & that the MSI cards were actually not there at all (contrary to the conversation I had earlier in that day).

Switching the order to another 680 GTX variety was a great idea, IMO, if it meant me getting the cards as quickly as possible (ie on the Saturday). What was not great was the contradictory message that they "never arrived / arrived but went out to other pre-order customers".

Huge shame as OCs has been superb in the past and the gold standard for customer service. Things change I guess.

Edit: in great fairness to OCs, I was offered a 10% discount for the hassles on Friday.
 
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C3PO said:
I was disappointed that no-one called on the Thursday to explain what had happened & that the MSI cards were actually not there at all (contrary to the conversation I had earlier in that day).

Switching the order to another 680 GTX variety was a great idea, IMO, if it meant me getting the cards as quickly as possible (ie on the Saturday). What was not great was the contradictory message that they "never arrived / arrived but went out to other pre-order customers".

Huge shame as OCs has been superb in the past and the gold standard for customer service. Things change I guess.

Edit: in great fairness to OCs, I was offered a 10% discount for the hassles on Friday.
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Hi there

As promised I shall look into this to try and prevent such issues repeating themselves. If you do ever decide to give us another go then that 10% discount on your next order would stand.

To try and explain how this may have happened to an internal sales guys they can only see stock, but what they can't see is if that stock has orders against it. We did have 2 MSI cards in stock, but they are allocated to orders in our system. This would appear to also happened with EVGA too, our sales staff see 14 in stock and obviously thought there was spare stock, but fact is EVGA cards have like 60 orders against them, so of course none actually spare.

I am going to work with sales to see if this is truly the case and if so get our IT department to resolve this issue so it can't happen again.

Once again you have my apologies.
 
Thanks guys for the notes -- they are appreciated. Too late on the sales elsewhere unfortunately (well the screens anyway which are delivered in about an hour -- the cards are on order elsewhere...might be able to cancel those not sure though).
 
Hi there

An update:-

Gainward - Loads in stock
MSI - 26 left in stock (Arrived today)
KFA2 - Loads due tomorrow
Zotac - 20 due tomorrow
OcUK - 10 due tomorrow

EVGA - 10 more have shipped due for delivery Wednesday, but they are all pre-sold!!
 
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