MSI, can we please have a decision.
MSI management and representatives (ScottiB),
I purchased an MSI GTX580 O.C. from Overclockers UK on the 17th of January. The card was one of a batch of non-overclocked cards incorrectly packaged as overclocked cards. I am not experienced in overclockong cards hence the reason I wished to purchase a manufacturer preclocked card.
I have no wish to attempt to 'flash' my card, nor do I feel that I should have to, so can someone with sufficient authority please arrange for a courier to come to my house, deliver an overclocked card and take away my non-overclocked card. This is what has happened previously when I have had dealings with reputable companies. I was gracious enough to accept that things can and do go wrong sometimes, and wait patiently for MSI management to call a meeting, run through some options and costs, and inform me of what action was going to be taken. But it is now the 2nd of February and I am still none the wiser.
Why is it taking so long for action to be taken? It is not as though MSI are a small, inexperienced company with clowns for management. MSI are a long established, big player in the computer industry and will have recruited management with the necessary experience of how to take appropriate remedial action when events like this occur. Is it not the case that MSI have business insurance to cater for when incorrect processes have been carried out? So why isn't the cost of courier exchanging being claimed on this insurance, it can only take a couple of days to cost this and arrange it - I mean, some wars are over in less time. And it's not as though every card would need exchanged, I'm sure the vast majority of people who received this incorrect card are sufficiently computer-savvy to be able to 'flash' to the correct setting, so the courier costs wouldn't necessarily be that great.
MSI, please communicate with me, email me if you wish, this is your mistake, not mine, and I would like to see your customer service department finally swing into action so that I can see a correctly overclocked MSI GTX580 O.C. in my hand, at which point I'll be glad to come on here and praise you for good service.
Kind regards
Flyer01