Helphire question

Jonnycoupe · 12 Nov 2008 at 13:22

Helphire question - Integra meets Merc SLK

Why when I have just called helphire have they asked that my insurance company calls them to instruct to help me out? Is this typical? Certainly doesnt seem that way from reading past threads on here, or indeed their own website :confused:

gobbo · 12 Nov 2008 at 13:32

No idea, they didn't ask for my insurers to do that!

SB118 · 12 Nov 2008 at 13:51

Helphire were useless when we tried to use them too.

"Hello, somebody has just driven into my wifes car head-on, the police are in attendance and are dealing withe the offending driver. Can you help us out with a hire car?"
"Has he admitted liability?"
"Not yet, (blah blah, police stuff, etc)"
"Sorry, can't help you"

helphire :confused:

Conanius · 12 Nov 2008 at 13:59

I would give Europa consultants a call jonny. Speak to Mike. They have been great with my s2000 claim so far

Jonnycoupe · 12 Nov 2008 at 14:00

how quick can they get a car out to you?

I stuffed my teg into the side of a SLK yesterday when she pulled straight across from a chevron filter lane infront of me.

Jonnycoupe · 12 Nov 2008 at 14:22

Ah screw it, ill just use this forum for drivel

Morba · 12 Nov 2008 at 14:26

each case is probably individual and they can only do certain things on your own instruction.
If it is the other persons fault, call their insurance and see about a car, if they wont give you one then just ring your insurance. they will go through the routine of getting you a car and then charging it back to the other company.

Jonnycoupe · 12 Nov 2008 at 14:31

Oh now its the broker I have to ring not insurance co. Guess that makes sense as they hold the legal cover policy.

Fun fun fun

Jonnycoupe · 12 Nov 2008 at 14:32

Morba said:
each case is probably individual and they can only do certain things on your own instruction.
If it is the other persons fault, call their insurance and see about a car, if they wont give you one then just ring your insurance. they will go through the routine of getting you a car and then charging it back to the other company.

Elite are only dealing with the approved repairer, its the repairer who them provide the car. They dont have my car yet so no chance of a courtesy car and of course Im a car down at the moment so can not get to my clients site. This is why I think helphire is the route to go.

[TW]Fox · 12 Nov 2008 at 14:35

If its quite clearly not your fault then beyond merely notifying them your insurer need not be involved, its nothing to do with them (What if you were TPO?) and I'd be keen to avoid involving them as they tend to take NCB first, ask questions later.

Explain this to Helphire - if they still wont play ball then use another accident management company.

Jonnycoupe · 12 Nov 2008 at 14:39

Yeah i guess but nothing EVER is 'quite clearly' the other persons fault when they are a solictor who used to 'deal with car accident claims everyday'

I need to get mobile ASAP.

Conanius · 12 Nov 2008 at 14:39

I think pretty quick jonny. I had to wait as my car was drivable. Say gareth with the s2000 recommended them, mike was absolutely superb for me and I'm sure he can sort something out quickly if needed

Dup · 12 Nov 2008 at 15:08

[TW]Fox;12882194 said:
If its quite clearly not your fault then beyond merely notifying them your insurer need not be involved, its nothing to do with them (What if you were TPO?) and I'd be keen to avoid involving them as they tend to take NCB first, ask questions later.

Explain this to Helphire - if they still wont play ball then use another accident management company.

What Fox said. I lost my NCD without question or quibble and was never give nthe oppertunity to dispute the case. F U Norwich Union.

Conanius · 12 Nov 2008 at 16:42

any joy yet jonny ?

Jonnycoupe · 12 Nov 2008 at 16:49

Yeah thanks. Sorted with Helphire now.

Seems pretty slick, never had a conference calls with two women talking about my date of birth and how clean my licence is before

Car is coming tomorrow at 11. No idea what it will be yet, the rather unfortunate things about Integras is that that they are only 1.8 hatchbacks.

Cheers

Jonnycoupe · 13 Nov 2008 at 10:58

Well Ive had a Mini Cooper S delivered within an hour of the Teg being taken away. Result.

Pretty good match for a 3 door hatchback with similar power I guess.

neil-ste · 13 Nov 2008 at 11:28

That's a pretty god result.

What do you think the chances of the Integra being written off are?

DreXeL · 13 Nov 2008 at 13:22

Glad it's getting sorted mate, but gutted about the 'teg

Jonnycoupe · 13 Nov 2008 at 14:18

neil-ste said:
That's a pretty god result.

What do you think the chances of the Integra being written off are?

I really dont know. Firstly I guess they will base the write off value on there valuation rather than the agreed policy.

Then its pretty much a full JDM nose, including both headlights which with the yen so strong will be pricey. Everything got stuffed into the engine at the front then the deflection off the SLK stuff me into a no entry sign, so that go pushed down to about 20 degrees but i stopped with the wheels still on the ground. Good job I managed to take most the speed off when Muppet A turned across me.

Radiator is about half a foot backwards but has just popped off its mounts I guess as its not leaking. Car actually drives fine but I imagine its gonna be a WO.

Turbo 1.6 in this mini is pretty decent aswell. Not too sure how silly the ambient lighting will look later set on pink but ill give it a try

[TW]Fox · 13 Nov 2008 at 14:20

If its a writeoff you'll be offered the salvage for pennies and will profit after you repair it yourself/pay a garage to do it.

Helphire question

Man of Honour