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HP Reverb

Discussion in 'Virtual Reality' started by fastboy, Mar 21, 2019.

  1. eagle2508

    Gangster

    Joined: Aug 2, 2010

    Posts: 217

    Location: Gloucestershire

    I was a little shocked when I googled him and the others on the call lol

    HP are definitely taking this all very seriously, just keeping my fingers crossed now that my new headset turns up fast and no more issues.
     
  2. fastboy

    Wise Guy

    Joined: Oct 29, 2005

    Posts: 1,064

    Location: wakefield

    well my first order for the Reverb on the 30th got cancelled the next morning due to a processing error they said,i got sent an email from HP saying I could re order it and it would be fine so I did the next day.

    problem is HP are now refusing to refund me the money for the first one they cancelled and ive had to get paypal involved..they have been totally silent to 2 emails and web contact forms I filled in..incompetent springs to mind from my point of view.
     
  3. eagle2508

    Gangster

    Joined: Aug 2, 2010

    Posts: 217

    Location: Gloucestershire

    So have they charged you twice? What's their justification for not refunding you the order they cancelled...
     
  4. fastboy

    Wise Guy

    Joined: Oct 29, 2005

    Posts: 1,064

    Location: wakefield

    yes charged me for both even tho they cancelled the first.

    no idea on their justification I cannot get any response from them despite filling in their online form regarding the query form online and 2 separate emails.

    I got paypal involved and let them sort it but doesn't come across as very professional.
     
  5. Fertz

    Associate

    Joined: Jan 24, 2017

    Posts: 6

    Mine was picked up Friday by dpd. Hp have sent me a credit note and refund should take 8 days. It took me a few calls to get it sorted. I won't bother ordering another. Hopefully the new vive cosmos uses the same panels and it's around the same price so I'm gonna wait for more info on that set
     
  6. mash44

    Associate

    Joined: May 20, 2019

    Posts: 4

  7. fastboy

    Wise Guy

    Joined: Oct 29, 2005

    Posts: 1,064

    Location: wakefield

  8. Chris Barker

    Associate

    Joined: Jun 16, 2019

    Posts: 1

    Had mine for just over a week. Any race over half hour (all iracing races) the headset goes black briefly, but last time it shut off all together. I’m going to try and get a refund. Absolutely gutted as the headset is awesome if not for the black out issue. The headset does get warm.
     
  9. Borsch

    Mobster

    Joined: Jan 10, 2012

    Posts: 2,718

    Mine has blacked out only once. It too does get warm, but so did CV1/S and there were no issues (ok the S did black out, but was cured by firmware update). They say that black outs are due to poor connection at the plug, flicker is due to USB power. HP have confirmed that they are redesigning the plug, but for now people are doing this simple mod to relieve tension from the socket:
    [​IMG]

    I will trigger warranty claim on mine, but only once they sort out the supply - can't go back to lower res HMDs now :)