Associate
Vodafone really are useless, they royally cocked up my price plan to start with and now they have just billed me £60 for one months rental and won't refund the entire amount...
My package was meant to be this, I have the date & time of my call and also the sales persons name - they also have the recording of this:
700 Minutes
Unlimited Texts
Unlimited Landline Calls
Unlimited Web
Free HTC Magic
£30 p/m for 18 Months
When I got my "Welcome Pack" a week after my phone, my tariff was:
700 Minutes
250 Texts
No Landline Calls
Unlimited Web
Free HTC Magic
£35 p/m for 24 Months
I phoned up Customer Services, complained about the **** up and got my price plan changed to:
600 Minutes
Unlimited Texts
Unlimited Landline Calls
Unlimited Web
Free HTC magic
£30 p/m for 18 Months + Free Insurance for X amount of months (think it was 3 months...) for the loss of 100 minutes.
My £60 bill was for a £25 600 Min tariff, £30 700 min tariff and £5 unlimited landline add-on, they have refunded the £5 landline bolt on but wont refund the £30 for the initial package even know they made the mistake.
I'm apparently getting a call back from a manager this morning, I'm not getting my hopes up...
dispite the rubbish service from Vodafone, I love the Magic
My package was meant to be this, I have the date & time of my call and also the sales persons name - they also have the recording of this:
700 Minutes
Unlimited Texts
Unlimited Landline Calls
Unlimited Web
Free HTC Magic
£30 p/m for 18 Months
When I got my "Welcome Pack" a week after my phone, my tariff was:
700 Minutes
250 Texts
No Landline Calls
Unlimited Web
Free HTC Magic
£35 p/m for 24 Months
I phoned up Customer Services, complained about the **** up and got my price plan changed to:
600 Minutes
Unlimited Texts
Unlimited Landline Calls
Unlimited Web
Free HTC magic
£30 p/m for 18 Months + Free Insurance for X amount of months (think it was 3 months...) for the loss of 100 minutes.
My £60 bill was for a £25 600 Min tariff, £30 700 min tariff and £5 unlimited landline add-on, they have refunded the £5 landline bolt on but wont refund the £30 for the initial package even know they made the mistake.
I'm apparently getting a call back from a manager this morning, I'm not getting my hopes up...
dispite the rubbish service from Vodafone, I love the Magic