HZ27WA, HZ27WB & HZ27WC Problem Thread

Mr Krugga · 4 Apr 2011 at 15:02

Combat Fighter said:
I don't think you will notice the yellow tint with a green background. It needs to be white or better still using this:

http://tapplox.com/imac-led.html

The grey boxes should all be the same colour.

I have slight yellow tint the bottom left corner.

Mr Krugga · 4 Apr 2011 at 15:05

Diakatarnis said:
Well, I have the WA model and have 1 stuck green pixel and 2 groups of black along with a bunch of grey which look like dust under the glass

Not happy, and hoping to get it replaced, just waiting for a reply from OCUK

Warranty doesn't cover that unless your "two groups of black" are actually stuck/dead pixels that are greater than 12 in number.

DSR is the only option if you don't want to keep the screen and I wouldn't waste my money on trying another one seeing how many have these issues.

Diakatarnis · 4 Apr 2011 at 15:08

My bottom right grey box is a little darker than the top right one :S man htis isnt going well

Diakatarnis · 4 Apr 2011 at 15:09

Mr Krugga said:
Warranty doesn't cover that unless your "two groups of black" are actually stuck/dead pixels that are greater than 12 in number.

DSR is the only option if you don't want to keep the screen and I wouldn't waste my money on trying another one seeing how many have these issues.

Indeed, but i do like the mon, so ill probably give it another go, but DSR is the route im going to go.

silverf0x · 4 Apr 2011 at 15:11

Diakatarnis said:
Well, I have the WA model and have 1 stuck green pixel and 2 groups of black along with a bunch of grey which look like dust under the glass

Not happy, and hoping to get it replaced, just waiting for a reply from OCUK

let me know how you get on as I have similar problems on mine.
Are you sure the 2 groups of black are dead pixels? I thought mines were but turns out it was dust.

Diakatarnis · 4 Apr 2011 at 15:13

i think one is dust, the others are definatly dead, but how am i going to get the dust out from behind the glass? if its the same as the mac glass then its only heald on by magnets so i can remove it, but i have a feeling its not that easy

Lomax · 4 Apr 2011 at 15:14

I received mine over the weekend, straight away I saw a stuck pixel in the centre of the screen that even when I wasn’t looking for it was noticeable in use, the dead pixel and dust I could see behind the screen were not in such an annoying position so could have been lived with.

Add to that it does have a bit of a yellow tint (I’m sure I could fiddle with gamma’s to get around it) and the worry about the unserviceable glass-screen gap and I’m going to have to DSR it.

One question though, an anyone recommend me a postal service to use? All the ones I could find did not cover for damage in transit, taking a risk wouldn’t be my first choice.

hazro · 4 Apr 2011 at 15:16

We were hoping for more appreciative comments on price vs. color accuracy, clarity and general brilliance of the panel as opposed to encouragement and prompts to thoroughly scrutinize displays in a quest to find defects. However, we are monitoring all comments and welcome feedback as it allows us to respond, adjust and change assembly line operations to meet the stringent needs of customers/suppliers. We are already looking into making changes but these will have to be adopted after consultation with resellers as changes result in price bumps. These models were intended for enthusiasts who would appreciate the price/quality aspect of the product.

On a note about the panel: firstly, this is a LED backlight and therefore, is not the same as those found in models featuring CCFL panels. A direct comparison would be unfair. The Hazro HZ27WB is a suitable contender for that.

IPS panels have their disadvantages. Color shifts [known as 'tinging'] are a characteristic of the panel and cannot therefore, be classed as a 'defect'. Further, newer panels are often prone to pixel defects and backlight uniformity more so than panels which have matured. LGs WUXGA range of IPS panels [models beginning LM240/260], as used in practically all 16:10 WUXGA models from vendors including Dell, HP, NEC, Philips and Sony, have been around for 8 years. During this time, consumer feedback has varied beginning with praise [for excellent color reproduction] to criticism for severe backlight non-uniformity/tinging/poor contrasts. It's only now [2010/2011] that we're seeing some consistency in these panels. The point here is that we are, like other vendors, at the mercy of panel manufacturers. LGs transition from LVDS to DP interfaces will see a new line of displays emerging this year with 3D and 120Hz IPS in the pipeline. There are things we can do to significantly improve quality, however, early adoption of panels into TVs/Monitors runs the risk of bad publicity for factors out of our control.

Pre-launch field tests, QA and QC inspections and 3rd party testing agencies cannot provide feedback in the same way OCUK community members can - so please post and share your experiences [good and bad]. What we can control: we will change. Our plan is to offer the best and latest LCD/LED products and we aim to achieve this with community support.

hazro · 4 Apr 2011 at 15:20

Just to add: that was another 'Managers Post'

Mr Krugga · 4 Apr 2011 at 15:23

hazro said:
We were hoping for more appreciative comments on price vs. color accuracy, clarity and general brilliance of the panel as opposed to encouragement and prompts to thoroughly scrutinize displays in a quest to find defects.

And we were hoping for monitors without these defects.

There's plenty of positive comments between the lines but the current problem is that there are a lot of negatives we either have to put up with or decide not to and send the monitors back under DSR as your warranty doesn't cover it.

And yes, I love the monitors overall design, even though the plastic stand looks cheapish, the glass isn't fitted well enough and... oh wait.

I appreciate the lack of anti-glare coating - the monitor looks miles better in normal use than my Dell 2209WA.

silverf0x · 4 Apr 2011 at 15:42

hazro said:
We were hoping for more appreciative comments on price vs. color accuracy, clarity and general brilliance of the panel as opposed to encouragement and prompts to thoroughly scrutinize displays in a quest to find defects.

Well how about release monitors that live up to the standards that you expect.

I really do love the monitor and am really struggling to accept the 'defects' but for the amount of money i paid for the 'A' model I'm finding it difficult.

We are already looking into making changes ... Our plan is to offer the best and latest LCD/LED products and we aim to achieve this with community support.

What about the monitors that you have sold where we are not entirely happy?
I understand that there are problems in first batches, but you seem rather indifferent to the current disappointed customers, instead looking to the future and deciding how to fix these faults for others.

Diakatarnis · 4 Apr 2011 at 15:46

Mr Krugga said:
And we were hoping for monitors without these defects.

There's plenty of positive comments between the lines but the current problem is that there are a lot of negatives we either have to put up with or decide not to and send the monitors back under DSR as your warranty doesn't cover it.

And yes, I love the monitors overall design, even though the plastic stand looks cheapish, the glass isn't fitted well enough and... oh wait.

I appreciate the lack of anti-glare coating - the monitor looks miles better in normal use than my Dell 2209WA.

As Above,

I do like the panel, and dont really care about the tinge, but i would like to have one with less dead pixels and no dust under the glass, now the dust wouldnt be an issue if i could remove the glass, but i dont think i can and so therefore it makes an annoyance knowing that it could be easily fixed with a blast of air.

All in all im probably going to order another one tomorrow, and return this one under DSR, if the one tomorrow has faults as well then ill return that and well.. who knows i cant really keep buying them until i get one thats not faulty.

Lomax · 4 Apr 2011 at 18:53

Diakatarnis said:
All in all im probably going to order another one tomorrow, and return this one under DSR

Do you have a courier service you would recommend here?

So far only DHL seem to handle monitors of this size, and even then its hard to get proper info from them.

As for the monitor thread, its a nice monitor, but for me the quality of the looks (externally its very pleasing), and picture (coming from a 22" CRT the colours are still vibrant and the image sharp, although there is a bit of a tint - not a significant problem at all though but I would have prefered it to feel easier on the eyes with a pure white/bluish tone tint) are let down by the quality of the panel.

To be honest, now that I have seen it with my own eyes I think I would actually prefer it too without the glass front on at all, at the very least having it removeable in some way would be a big plus.

My motivation for buying this monitor was not driven by price, but more that to me it promised to do everything I wanted, the price is attractive but if I knew what I knew now about the panel and dead pixels I would have made a different decision and probably spent a lot more money.

silverf0x · 4 Apr 2011 at 19:58

Lomax said:
Do you have a courier service you would recommend here?

I would also like to know this in case I decide to send it back.

Also noticed that I, too, have a yellow tint in bottom left hand corner.

Sylver123 · 4 Apr 2011 at 20:00

hazro said:
Just to add: that was another 'Managers Post'

hazro

Could you please give me some feedback information of the problems I have reported in the thread below starting from post number #131?

http://forums.overclockers.co.uk/showthread.php?t=18257591&page=5

Thank You!

smilertoo · 4 Apr 2011 at 20:15

It seems like Hazro have tried to cut too many corners, my 24" was £420 when i got it and worth every penny. It's pointless trying to appeal to the dirt cheap buyer with an IPS.
I'd rather pay £500 and be pretty damned sure im getting a quality monitor with no issues, than pay £430 for random luck.

Minstadave · 4 Apr 2011 at 21:00

hazro said:
We were hoping for more appreciative comments on price vs. color accuracy, clarity and general brilliance of the panel as opposed to encouragement and prompts to thoroughly scrutinize displays in a quest to find defects.

Is that the best tact to take when you're dealing with a substandard product? :confused:

If you bought a car would you want the dealer to tell you he was hoping you'd notice how shiny the paint and that it has a nice smell and not the fact it doesn't work properly and is shoddily made?

Mr Krugga · 4 Apr 2011 at 21:33

Minstadave said:
Is that the best tact to take when you're dealing with a substandard product?

If you bought a car would you want the dealer to tell you he was hoping you'd notice how shiny the paint and that it has a nice smell and not the fact it doesn't work properly and is shoddily made?

I'm actually considering sending mine back just because of that ****ty comment they came up with.

It's becoming clear that we're their testing ground and they don't even want to help us, current customers, with the problems we're experiencing.

rickh · 4 Apr 2011 at 22:18

hazro said:
We were hoping for more appreciative comments on price vs. color accuracy, clarity and general brilliance of the panel as opposed to encouragement and prompts to thoroughly scrutinize displays in a quest to find defects.

Whilst the panel itself is "brilliant", the defects detract from the "clarity and general brilliance". I would argue that 10 clusters of dark spots (caused by dust on my monitor) does not represent general brilliance.

When you sell monitors to consumers at a higher than average price, they expect a higher quality product. To you, these monitors may be cheap - but to the average consumer they are not.
So, if we rule out the average consumer who won't spend £400 on a monitor, who's left?

Enthusiasts and professionals.

If we look at this group of consumers, they are concerned with perfection and enjoy good quality hardware. As it is now, this product is not near perfect and does not deserve the price associated with perfection.

I am surprised that you did not expect "scrutiny" from an enthusiast forum and whilst I understand your confusion - I put it to you that you do not understand your target market.

Minstadave · 4 Apr 2011 at 22:19

Yeah I was just looking through the thread out of interest but when I read that I was pretty surprised by the attitude. For £400 odd quid I don't think you can shrug off the flaws being found.