For example the game REALLY tried to emotionally tie the player to Luna by showing cutscenes of her and Noctis together when they were kids, but again, it didn't work for me because I wasn't experiencing anything. The game had no problems with time skips so why couldn't they have had the game start with them when they where last together? Go through something with her and then experience the moment they're torn apart. It would have given so much weight to the Umbra book moments and also to her death.
To use another game as example of it done right; In Witcher 3 you start the game with Ciri as a child, you see her quirks, her personality and you play a game with her in a familiar location (a location you yourself visit at a later date.) There's history, its more focussed and tied to the story. It's only a brief dream sequence but it sets the stage for Geralt meeting up with Ciri at a later date. We learn who she is as we explore events in the game tied to her. There's a wonderful scene when Dudu the Doppler changes into her appearance to show Geralt what she looks like as an adult but it has an emotional effect on him. It's really wonderfully done and then of course the moment they finally meet, I dont think they could have handled it any better.
FFXV instead shows us a disembodied wedding dress in a shop window and dreamlike sequences of Luna in a flowery field often talking about things unexplained and with characters we don't know anything about whatsoever.
Another moment is when Ignis loses his eyesight. It happened off screen, didn't see it play out, didn't know how it happened or what the personal situation was behind it. He just turns up and he's blind. I feel like his blindness is used more as a deliberate device for contention between the group, which is fine and a nice idea, but its handled terribly...
So Noctis just helplessly watched his fiancée get murdered infront of him, this on the back of finding out his father was murdered and his kingdom was destroyed, aswell as having to face the reality of his fate being tied to the bloody crystal with these overwhelming powers he's just used to single-handedly take down a god.
It felt like I missed something to warrant what was about to happen, like did Noctis cause Ignis's blindness off screen and I accidentally skipped something? Or did he do something else to warrant Gladiolus' ******** behaviour? I couldn't believe what was happening. It was handled so poorly I just wanted the game to let me fight the guy, to put him in place. I couldn't stand listening to him constantly **** at Noctis or the fact he kept grabbing him by the scruff of the neck and screaming at him, telling him what to do and how to feel despite being the freaking god crystals chosen one!
The first time Gladiolus flipped at Noctis during the Titan incident it actually made me stop and reflect on the story and I kinda accepted it. It was like a wakeup call for Noctis and though it was hard to take, I actually appreciated Gladiolus for it. But that freakout on the train? Despite the fact Noctis WAS continuing his journey and taking a quiet moment by himself while on the train. WTF? If he had disappeared for weeks and they tracked him down, then yeah maybe I could understand, but he never ran away. Infact I think he handled his whole plight pretty damn well, he had a bit of a sarky attitude but so what.
Onto Prompto. Suddenly the game drops the bombshell that he's actually a clone MT and can open the sealed doorway using the barcode on his wrist. It's kinda a big deal, something I would have especially liked to have explored in the game, learned something about the guy. But no, just as he mentions it, it's over and that's it. It occurs between huge exposition dumps where Ardyn basically talks at you for hours inside the corridor maze.
There was something else I completely disagreed with. At the end, Ignis thanks Noctis for opening up back at camp (this is after the 10 year jump when they reunite.) Once again the director took the experience away from the player and decided to make it a post credit scene. WHY? This is not a movie, it's a game. Also while it was emotional, I was expecting a real mature opening up between them all, but just as I think he's really about to open up, he just says "You guys are the best." And... yeah OK, it's simple between guys but it genuinely could have been the best scene of the entire game, but again it's the decision making that ruined whatever impact it could have had for the player going into the final battle.