I did, what I meant was if the sticker wasn't tampered with they are in the wrong. I wouldn't be giving up that easily
Insanely annoyed at the RMA proccess with Superflower
- Thread starter Techen
- Start date
I did, what I meant was if the sticker wasn't tampered with they are in the wrong. I wouldn't be giving up that easily
So update on this, Got my PSU back today. Same old, Nothing has changed...
HOWEVER, I don't know what to say about the warranty sticker, Most of it looks like wear and tear crap, Am really not happy cause you can clearly see that if a tool was placed into that hole the F wouldn't be clearly seen...
HOWEVER, I don't know what to say about the warranty sticker, Most of it looks like wear and tear crap, Am really not happy cause you can clearly see that if a tool was placed into that hole the F wouldn't be clearly seen...
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Not going against you here Techen but that screw has been removed. By you or someone else im unsure but the full screw is usually underneath the label and if the screw is visible then the warranty is void.
Im unsure why you would open a superflower as they're fully modular so im more than likely to say someone else did it but unsure why or how
Im unsure why you would open a superflower as they're fully modular so im more than likely to say someone else did it but unsure why or how
Soldato
Well, they claimed they did at the time you were buying it.
Post #8:
http://forums.overclockers.co.uk/showthread.php?t=18617233
also post #8:
http://forums.overclockers.co.uk/showthread.php?t=18562142
Well they lied to you or myself because when I sent it to overclockers, They told me they checked it, I believe they would have checked the warranty label and saw everything was in check and returned it to the manufacturer.
Dear Darren Crighton ,
The product CA-007-SF on RMA283792 has been sent back to manufacturer for repair or replacement. It will be returned to you as soon as we receive it.
Please be aware it can take up to 28 working days to receive a repair / replacement from the manufacturer.
Further email confirmation will be sent when the item is returned to you.
Why would you send a PSU you clearly checked for damages back to the manufacturer if the warranty is void, Do you not get it? Am pretty sure Super flower has really done me and voided that sticker before because it was fine when I sent it and by the sounds of it, Fine when overclockers sent it.
You can see the sticker stuck to the edges of the screw. No idea how it got in that state in the first place but it doesn't appear to have been removed.
Am unsure why anyone would open a PSU thats under warranty, It's free to get replaced, So... Don't get me wrong but would I have any reasons to open it?
Would I have spent 14 quid for postage to send a item I knew was already going to fail warranty? Naw, This is why am a unhappy bunny.
It would take a fair bit of force to push down and then twist the screw free, This would shove the sticker right down to the bottom of it. CLEARLY, It is not. So in my eyes, This is still in warranty. I do agree with you, I feel like someones got a pen down the line and poked it in... Sigh.
So, Overclockers now claims it has been tampered with and there is nothing they can do. So much for them handling RMA's for super flower.
So there you go guys, I would recommend anyone buying a Super Flower to be wary of there returns policy and note that Overclockers has no part to play in the replacement of those Power Supplies.
I'll update this thread as am now forced to replace the stupid fan myself, Anyone curious as to if this is possible, Watch this space.
So there you go guys, I would recommend anyone buying a Super Flower to be wary of there returns policy and note that Overclockers has no part to play in the replacement of those Power Supplies.
I'll update this thread as am now forced to replace the stupid fan myself, Anyone curious as to if this is possible, Watch this space.
Associate
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- 30 Jul 2007
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yep im interested..fans do tend to go before anything else in psus and gpus..
Soldato
So how do Overclockers explain that they have not mentioned it in the previous email stating that it was going to be sent back to Superflower? Surely if Overclockers had checked it and the label was damaged THEY would have rejected the RMA not sent it back to Superflower and them reject it.
Something is VERY fishy here and Overclockers washing their hands of it is unacceptable.
Something is VERY fishy here and Overclockers washing their hands of it is unacceptable.
Sorry to hear that. But yes Overclockers as the retailer have primary responsibility - as long as theres no tampering involved or warranty voided - not saying you did. Only a year old as well wow...thats bad for superflower considering the praise it gets on here.... (have a superflower psu myself)
Associate
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- 30 Jul 2007
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- 1,265
good point, but the retailer cant be held responsible for everything..costs would go through roof..
.a good will gesture of a new psu at cost, would be no skin off their nose, without accepting liability...worth asking on cs?
Man of Honour
If the OP really hasn't tampered with the sticker then why on earth should he be expected to pay for a new psu. If they are going to mess around like this then the 5 year warranty is worthless.
Associate
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To me it just looks like the PSU has been in a tight slot, and it's torn /worn the label where it goes over the screw.
It's pretty poor that OCUK sent if off to Super Flower and THEN for it to get rejected.
I would understand if OCUK rejected it at first contact due to the label, but for them to send it off then get it back and then agree with Super Flower is pretty poor.
It's pretty poor that OCUK sent if off to Super Flower and THEN for it to get rejected.
I would understand if OCUK rejected it at first contact due to the label, but for them to send it off then get it back and then agree with Super Flower is pretty poor.
Soldato
Yup I agree. Its completely implausible. At the end of the day what happened to "The Customer Is always Right?" It has always made me laugh that power supply manufacturers use Warranty Void labels. A flipping small piece of paper stuck on that can easily be scuffed, scraped or broken when they are installed or transported, as "Proof" that the unit has been opened. Why don't they use proper VOID labels like on the PS3 that when they are pulled off you can be pretty sure that it its been opened and even then its not 100% evidence.
At the end of the day this is a product and a dangerous one at that should it be handled incorrectly or opened by someone that hasn't got a clue, I understand that, but there has to be a sensible medium and a small warranty label isn't sensible at all. I can understand that if the label is broken and there is evidence of tampering inside (Modded components etc ANYTHING not original or modded should be easily detectible by the manufacturer of the PSU) Then yes it should be rejected and evidence provided to the customer. But on the basis of a small sticker..
Thank you for all the support, As I said, I tried OCUK support/calls/chats and they refuse to help stating its "NOT OUR PROBLEM"
Quote from the thread I made in supports:
"Hi there
Unfortunately this does count as warranty void unfortunately as the sticker has been tampered with.
Unfortunately we have to reject this RMA.
Sorry if this causes a problem
Bailey"
So, I went ahead and opened it. Seen here.
and before and afters.
Cleary from this photo, THIS IS WHAT IT WOULD LOOK LIKE, If I forced my tool in there to unscrew it... Yea.... Seems legit.
Quote from the thread I made in supports:
"Hi there
Unfortunately this does count as warranty void unfortunately as the sticker has been tampered with.
Unfortunately we have to reject this RMA.
Sorry if this causes a problem
Bailey"
So, I went ahead and opened it. Seen here.
and before and afters.
Cleary from this photo, THIS IS WHAT IT WOULD LOOK LIKE, If I forced my tool in there to unscrew it... Yea.... Seems legit.