Insanely annoyed at the RMA proccess with Superflower

russell664 said:
I have always had a great experience with the OCUK RMA, albeit the first one a little slow as it took just short of two months for my GPUs to be sorted. I mentioned it and got some new ones as a replacement (Both died at the same time!).

But i'm glad you got it sorted out buddy.
I think some clarification in regards to the RMA with OCUK and Superflower could well be in order though, as in who deals etc... :)
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It's been a month since I sent my 980 away, Still waiting on it...
 
Antony101 said:
I'd buy a Corsair PSU again in a heartbeat, never had an issue with their RMA. They sent me a brand new 600T when I complained about the panel gap on mine and let me keep the old one.

I returned a set of RAM too as a stick was faulty and never had any issues.
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Haha I do love Corsair myself mate, While my 1200W Superflower was away I bought a 650w Corsair gold, It ran my system and never complained once. Great little psu for a back up me thinks.
 
Antony101 said:
I've a AX750, I've just had the case upside down to clean the dust filter and noticed absolutely nothing on it. I don't even think the fans been on since I bought the thing.

I'd rather have something fail twice in 5 years and it be easy to return than once in 5 years and have a right faff returning it.
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Aye, If the superflower ever dies am going back to Corsair. But I need the 1200w for my soon to be SLI 980TI's haha.
 
Hi all, I've been on holiday and i haven't kept up with this. Am very happy to see this issue finally got sorted, I was very annoyed about the entire thing. So yea, It's nice to be able to drop the entire thing.

I'll give you a shout after work chug, thank you!
 
ChugNorris said:
No problem, I can understand your frustration completely. As I said before, any problems like this in future for anyone, please let me know and I'll look into it.
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Sent a little webnote out today, Thank you very much for taking the time to read the thread, It's nice to see staff at OCUK using the forums!

Am pleased this has been reviewed again and am very very happy with the outcome. Sadly I did have to open the PSU and replace the fan myself, Something I really didn't want to do but yea. It's clear in the photos of the before and after shots of me opening it that indeed I had not tampered with it. The worse part was being told time and time again that I had broken the seal, It was my fault and there was nothing they could do about it :(

Gald to see someone took the time to hear me out and such :D
 
ChugNorris said:
No problem, I can understand your frustration completely. As I said before, any problems like this in future for anyone, please let me know and I'll look into it.
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Heya mate, All I got today was.

Thankyou for your webnote.

As we have no correspondence of this from that person could you please confirm it with them that this can be done as I can not issue a refund on my system due to the age of the order.

Regards,

David Muni
 
Got a call and everything was sorted out. Really friendly on the phone and such, great stuff.

Hopefully after all this those stickers are looked into and changed so no one has anymore issues! Thanks!
 
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