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Intel has a Pretty Big Problem..

humbug said:
I take it you need to pay postage in some form or another every time you do this?



As i understand it everytime you send it to Intel for RMA you pay for postage, if not they charge you return postage if they reject the RMA, so Intel telling their customers to keep trying over and over again if at first they don't succeed is rather cynical, its like: We will accept the RMA but only after its cost you a significant fanatical penalty for daring to complain.
Click to expand...

That is completely wrong!

When you raise an RMA with Intel (Retail CPUs), is the following process:


After raising the RMA, they will ask you for the serial number of the CPU and a few photos of certain areas of the CPU, once that's then approved they will arrange DHL to collect the CPU which gets sent to

CWP DHL Supply Chain
Zwenkgras 23
Beringe
5986 PM
NETHERLANDS

They review the CPU and as long as the CPU isn't delidded they will replace it and send you another one normally with a week or so.

Collection and Drop off are all done via DHL Express at no cost to you.
 
RSR said:
That is completely wrong!

When you raise an RMA with Intel (Retail CPUs), is the following process:


After raising the RMA, they will ask you for the serial number of the CPU and a few photos of certain areas of the CPU, once that's then approved they will arrange DHL to collect the CPU which gets sent to

CWP DHL Supply Chain
Zwenkgras 23
Beringe
5986 PM
NETHERLANDS

They review the CPU and as long as the CPU isn't delidded they will replace it and send you another one normally with a week or so.

Collection and Drop off are all done via DHL Express at no cost to you.
Click to expand...

Intel don’t state that. So I’d question who’s wrong.

www.intel.com

Warranty Guide for Intel® Processors

Explains warranty information for Intel® Processors and thermal solutions, how to check warranty eligibility, and related information.
www.intel.com www.intel.com
 
and it's not just degrading / faulty chips but how Intel aquire support for their failing business

"Intel the beleaguered American semiconductor maker, received an extra €2.5 million from IDA Ireland this year as part of a big aid package for companies whose energy bills spiked after the Russian invasion of Ukraine"

"Intel’s most recent annual report shows it recognised a total of $645 million (€591 million) worth of grants and refundable tax credits from countries outside the United States, the majority of which “related to the expansion of silicon wafer manufacturing facilities in Ireland”.

"Intel sold a 49 per cent stake in a joint venture connected to the Leixlip facility to Apollo Global Management, a US private-equity firm, for $11 billion. The company had just finished construction of the Fab 34 facility at a cost of €17 billion"

It's like their semiconductor division is a subsidiary of their 'property development' dept.

www.irishtimes.com

Intel received millions in Irish Government aid this year

Chip manufacturer received a further €2.5m in IDA supports, as Irish-based staff await details of redundancy scheme
www.irishtimes.com www.irishtimes.com
 
One more question if I may; let's say I install the microcode update, if the troubles I'd been having *were* the result of the issue causing damage to the chip, will the proposed tests like the driver decompression thing still trigger? I'm just wondering whether I should run the testing before I update or after.
 
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jigger said:
Intel don’t state that. So I’d question who’s wrong.

www.intel.com

Warranty Guide for Intel® Processors

Explains warranty information for Intel® Processors and thermal solutions, how to check warranty eligibility, and related information.
www.intel.com www.intel.com
Click to expand...

It's not me who is wrong, as that's the process I have used for RMA processors.

I have the emails as well if required.

I may well just attach this as I am wrong or not:

MI7weSZ.jpg
 
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Yeah Intel pick up the tab for returns on retails chips, same as AMD. No idea why people who've never used the service would be trying to comment in a factual way.
 
Yodhrin said:
One more question if I may; let's say I install the microcode update, if the troubles I'd been having *were* the result of the issue causing damage to the chip, will the proposed tests like the driver decompression thing still trigger? I'm just wondering whether I should run the testing before I update or after.
Click to expand...

Personally I’d rigorously stress before and after, but the damage may likely already be done. The microcode update is a preventative measure for one possible contributing factor. Its not a fix all issues after the fact solution unfortunately.
 
RSR said:
That is completely wrong!

When you raise an RMA with Intel (Retail CPUs), is the following process:


After raising the RMA, they will ask you for the serial number of the CPU and a few photos of certain areas of the CPU, once that's then approved they will arrange DHL to collect the CPU which gets sent to

CWP DHL Supply Chain
Zwenkgras 23
Beringe
5986 PM
NETHERLANDS

They review the CPU and as long as the CPU isn't delidded they will replace it and send you another one normally with a week or so.

Collection and Drop off are all done via DHL Express at no cost to you.
Click to expand...
This is what happened when I RMA'd a 6700K.. didnt pay a penny and turnaround was 10 days.

No clue if anything has changed since then as been on Ryzen CPU's since 2018.
 
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Yodhrin said:
One more question if I may; let's say I install the microcode update, if the troubles I'd been having *were* the result of the issue causing damage to the chip, will the proposed tests like the driver decompression thing still trigger? I'm just wondering whether I should run the testing before I update or after.
Click to expand...

If the CPU has been damaged, the microcode will not fix the issue.

So it would be best apply the MC (0x129), test and RMA if needed. Intel's RMA service is normally very good from personal experance.
 
Seems Intel have withdrawn the extended warranty.
TrixP10 said:
and it's not just degrading / faulty chips but how Intel aquire support for their failing business

"Intel the beleaguered American semiconductor maker, received an extra €2.5 million from IDA Ireland this year as part of a big aid package for companies whose energy bills spiked after the Russian invasion of Ukraine"

"Intel’s most recent annual report shows it recognised a total of $645 million (€591 million) worth of grants and refundable tax credits from countries outside the United States, the majority of which “related to the expansion of silicon wafer manufacturing facilities in Ireland”.

"Intel sold a 49 per cent stake in a joint venture connected to the Leixlip facility to Apollo Global Management, a US private-equity firm, for $11 billion. The company had just finished construction of the Fab 34 facility at a cost of €17 billion"

It's like their semiconductor division is a subsidiary of their 'property development' dept.

www.irishtimes.com

Intel received millions in Irish Government aid this year

Chip manufacturer received a further €2.5m in IDA supports, as Irish-based staff await details of redundancy scheme
www.irishtimes.com www.irishtimes.com
Click to expand...

It wasn’t long ago Intel was pouring hundreds of billions into itself.
 
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Well they don't really have a choice here in the UK do they? If a product breaks or fails to live up to its promised features because of a fault that is demonstrably the fault of the manufacturer, surely the Consumer Rights Act would apply and they're obliged to repair or replace, and you've the right to take them to small claims for a full refund if they refuse for 5-6 years depending on which part of the UK. I know some companies will quibble over you proving the fault was there at point of sale after six months, but it should be pretty difficult for Intel to argue that if your chip comes from an impacted batch.
 
community.intel.com

Additional Warranty Updates on Intel Core 13th/14th Gen Desktop Processors

Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on Intel Core 13th/14th desktop processors, please see below for additional details on the program. Intel Core 13th/14th Gen Desktop Boxed/Tray CPUs The...
community.intel.com

"Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years - on Intel Core 13th/14th desktop processors, please see below for additional details on the program."

Unless it's stated elsewhere the warranty has still been extended up to a maximum of 5 years (Retail) on those listed CPUs
 
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While Intel's communicating has been really poor with all of this, the chances of them withdrawing the extended warranty after the big fanfare of announcing it must be close to zero.
 
Yodhrin said:
Well they don't really have a choice here in the UK do they? If a product breaks or fails to live up to its promised features because of a fault that is demonstrably the fault of the manufacturer, surely the Consumer Rights Act would apply and they're obliged to repair or replace, and you've the right to take them to small claims for a full refund if they refuse for 5-6 years depending on which part of the UK. I know some companies will quibble over you proving the fault was there at point of sale after six months, but it should be pretty difficult for Intel to argue that if your chip comes from an impacted batch.
Click to expand...

Its gets complicated applying UK legislation to other nations, especially nations outside of the EU which we are one of. The sale of goods act would be more useful, but technically Intel didn’t sell you the anything as you are a customer of Intel customer. Intel would eventually get held accountable if found in breach, but not anytime soon.
 
jigger said:
Its gets complicated applying UK legislation to other nations, especially nations outside of the EU which we are one of. The sale of goods act would be more useful, but technically Intel didn’t sell you the anything as you are a customer of Intel customer. Intel would eventually get held accountable if found in breach, but not anytime soon.
Click to expand...

This law applies to the retailer, not the manufacturer.

Edit, Also the sale of goods act was replaced by the consumer rights act, sale of goods act doesnt exist anymore, although it is largely the same rules.
 
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