Issue with Zotac 3080 amp holo.

[Purgatory]

when i fist installed a card i ran super position benchmark. this recognised the card as engineers sample.

when the item was sent back (a day after i recieved it) it was in its orrginal packaging completely. all i had done was install the card, run benchmark and then sent it back after it started to fault.


https://ibb.co/rGT9tRp

link to screenshot of sample

super position benchmark has nothing to do with it and could be reading the bios wrong or the bios is an older bios or the program is not updated to recognise the card correctly.

You said that OCUK said there is no serial number on the card and a sticker that states engineering sample on it where the sticker for the serial number is normally.. from what I understand .

Or did you take off the sticker at any point with the serial number on it and if you did, did you keep it and stuck it say on the box or manual ? Anyways once you remove these stickers what they leave behind is a mess that says void void.. So by removing the sticker which I don't understand why you would do that you have basically voided your warranty too.



Do you have any pictures of the card , did you take any of the front and back, as the back is where the sticker is normally for the serial number and warranty void stickers on some screw heads etc.

 

[Freddie1980]

Hey all,

i placed an order for the zotac gaming 3080 amp holo and was excited to receive it the other day.

card work great for 1 day before it started having some issues. firstly the image on my duel monitors started flickering and breaking up before both monitors (1dp 1hdmi) cut to black and stayed. This usually happens it appears after about 20 minutes of any kind of use but a little quicker perhaps when running a game or putting any load on the card.

i also notice since installing it odd things happening with rgb coming from the rgb header on the mobo. would start blinking, change colour etc for no reason.

the video below shows it crashing when attempting to load into a game of Apex

my set up is as follows.

Gigabyte z390m gaming MoBo
i9-9900k cpu cooled well by a kraken aio cooler
32gb corsair ram (i belive its 3400mhz)
corsair tx850m PSU

if theres anything else anyone would like to know about it to help suggest a possible fix ill do my best to get back to you as fast as i can.

i should also say ive run ddu, installed fesh drivers, checked all connections, updated mobo bios etc also.

You should watch this video from LevelOneTech what your showing there sound exactly the sort of problems Wendell is describing.

 

[Woodsta888]

Hopefully the thief who swapped the engineering sample into your retail box, made the mistake of registering the card that should have been in your box.

Zotac should be able to tell from their records where the engineering sample went, and maybe the recipient could tell zotac to whom and where they sold it. Engineering samples aren't meant to leave the recipient and are released from Nvidia for the recipients only. ZOTAC need to look internally for who sold these on.

When you receive a new item, check the box and it's seals very carefully. Photograph if they look tampered with. Ideally they should be cellaphane wrapped.

I don't see why you would have created a thread on OCUK forums if you had swapped a card.

I imagine the outcome will result in your favour. Just unlucky to be the recipient of fraud somewhere along the line. Hope it gets resolved quickly and OCUK liason with ZOTAC should be expedited in such a case. I imagine there was probably some middle men on the way as many 3000 series cards have had to be sourced from the grey market for retailers to get stock.

 

[Purgatory]

Only GPUS I have ever seen say Engineering samples or Review samples are ones sent to reviewers or people that work for the company for testing or to companies that want a large order and they send one that way to review before making a large purchase .. That is normally where the serial number would be and again if removed you would get the void void message under it.

 

[Brian Lovegrove]

Hopefully the thief who swapped the engineering sample into your retail box, made the mistake of registering the card that should have been in your box.

Zotac should be able to tell from their records where the engineering sample went, and maybe the recipient could tell zotac to whom and where they sold it. Engineering samples aren't meant to leave the recipient and are released from Nvidia for the recipients only. ZOTAC need to look internally for who sold these on.

When you receive a new item, check the box and it's seals very carefully. Photograph if they look tampered with. Ideally they should be cellaphane wrapped.

I don't see why you would have created a thread on OCUK forums if you had swapped a card.

I imagine the outcome will result in your favour. Just unlucky to be the recipient of fraud somewhere along the line. Hope it gets resolved quickly and OCUK liason with ZOTAC should be expedited in such a case. I imagine there was probably some middle men on the way as many 3000 series cards have had to be sourced from the grey market for retailers to get stock.

i made a thread on here mainly to ask advice on what to do to start with as its the first faulty item i have ever received and was unsure about procedure.

Only GPUS I have ever seen say Engineering samples or Review samples are ones sent to reviewers or people that work for the company for testing or to companies that want a large order and they send one that way to review before making a large purchase .. That is normally where the serial number would be and again if removed you would get the void void message under it.

this is my somewhat being a noob i guess. i can tell you tho the box i received the card in still had the stickers over the openings but was not fully wrapped to my memory. i can 99.9% guarentee also if i removed a sticker from the backplate i would have stuck it on the instructions that came with the product. but yeah i admit my lack of knowledge might bite me in the ass but im pretty sure also if i saw the word Void on the sticker or underneath i would not have touched it as im generally pretty anal about things like that, keeping recipts etc

 

[Freddie1980]

i made a thread on here mainly to ask advice on what to do to start with as its the first faulty item i have ever received and was unsure about procedure.




this is my somewhat being a noob i guess. i can tell you tho the box i received the card in still had the stickers over the openings but was not fully wrapped to my memory. i can 99.9% guarentee also if i removed a sticker from the backplate i would have stuck it on the instructions that came with the product. but yeah i admit my lack of knowledge might bite me in the ass but im pretty sure also if i saw the word Void on the sticker or underneath i would not have touched it as im generally pretty anal about things like that, keeping recipts etc

Does the error occur if you lower you display to say 1080p @ 60hz? If that corrects the problem the chances are you DisplayPort cable isn't able to carry a clean single in which case it's time to replace it with something a bit better.