IT Support Mishaps

Years ago I used to do remote desktop support for internal users (i.e. people who work for the same company). So one day I take control of this chap's machine and as part of fixing his problem minimise the apps to desktop.

At which point the erotic wallpaper (wasn't quite pornography, but close) comes into view. I ignore this apart from putting my phone on mute and waving my colleagues over to have a quick laugh, which they do before returning to their own calls. As I finish up the call, chappy on the other end suddenly realises that if I can see his applications, I can also see his desktop. I don't think I've heard anyone so embarrassed over the phone before.
 
Shadez said:
So i can press any key, But what if i press the power key?
Click to expand...

The browser version should have been a hint as to how old that page is (also hence the screenshot and not a link directly to the FAQ as it doesn't exist any more) and as such, keyboards back then did not have power keys/buttons. :)
 
Not an IT support mishap - just something I encountered once...

Was at college doing a graphic design course (1991 I think) and one of the women in the class was having problems scanning something in. We went to the scanner and noticed there was nothing in it. When we asked her where the document was she said " in the computer"....

Absolute truth here, no BS...… she had folded it up really small and inserted it into the floppy drive! We wondered if somebody had told her to do this as a joke, but nope, she just assumed the magical floppy drive could read everything.
 
As i work in Tech support in a school, i will tell you two of the worst things me and my colleague have done over the years.

#1 remoted into the file and print server, was remoting in all over the place, thought i was on my pc and did a shutdown, didnt realise i was still on the server so i shut it down, this was in the first week of working there too, was pretty stupid!

#2 was using a program called impero that you can view all pcs in the school, under the tab 'all network' went to shutdown one pc but because my colleague didnt tick a pc it shutdown every pc in the school, including all the servers! We took the royal P out of him for a while after that one, because it took a while to get some of the VM machines back online!

Thats just off the top of my head..
 
I would like to hear from James J.
Who confiscated this laptop he is talking about?
I can understand the fuming customer running and never being heard of again when you blackmailed him by telling him of the pictures of the affair that you found, but again, nothing illegal transpired, so I don't understand why you took the stance you did.
 
Hikari Kisugi said:
I would like to hear from James J.
Who confiscated this laptop he is talking about?
I can understand the fuming customer running and never being heard of again when you blackmailed him by telling him of the pictures of the affair that you found, but again, nothing illegal transpired, so I don't understand why you took the stance you did.
Click to expand...

There may have been no affair, could have been an ex partner or some kinky thing the wife knew about. :D
 
Burnsy2023 said:
No it doesn't.
Click to expand...

Principle 2 of the DPA:

Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes
Click to expand...

This person came in for data recovery, not data investigation. The moment he began snooping it instantiated excessive processing which could be easily deemed out-with the 'legitimate interests' clause of the DPA (wherein they could say they were attempting to verify successful recovery through looking at every image) as all the Purple Shirts are VERY thorough at reminding you they do not guarantee the validity of your data and that they will merely recover data and present it to you.

Even if they wished to check data integrity there are myriad tools available to check the windows signatures and start/end hashes of files. This would have been a lot faster than spending your lunch watching his pr0n.

Snooping in the drive is not in the remit of his job.
 
Lunawolfy said:
Principle 2 of the DPA:



This person came in for data recovery, not data investigation. The moment he began snooping it instantiated excessive processing which could be easily deemed out-with the 'legitimate interests' clause of the DPA (wherein they could say they were attempting to verify successful recovery through looking at every image) as all the Purple Shirts are VERY thorough at reminding you they do not guarantee the validity of your data and that they will merely recover data and present it to you.

Even if they wished to check data integrity there are myriad tools available to check the windows signatures and start/end hashes of files. This would have been a lot faster than spending your lunch watching his pr0n.

Snooping in the drive is not in the remit of his job.
Click to expand...

Porn is not personal data. It's not applicable.
 
1 mistake so far in 11 years. There was 2 networks at the time and one of the cabs were crossed over and configured for the Internet so all routing could be done for net access.

I was in the cabs and the cable wasn't labled so I just pulled it out. An hour later I got a support email saying the net had gone off.

Found out it was doing legacy routing! Plugged it back in and bam net works.
 
Well, I was doing IT support (for staff) for my work experience last year and followed to do work through the summer.

I was playing about with a WDS server, the server was plugged into the RJ45 wall outlet, which was plugged into the switch for that floor of the office.

The manager of the EMEA IT support for customers came rushing in saying that a few of his staff have lost all connection and got disconnected from the calls. One of our guys goes and checks it out, comes back into the room and goes "Oli whats that plugged into?".... yeah, that was the cause :p.

To be fair I didn't plug it in and someone I was working with did it, I still got the blame though =( It wasn't a pretty few minutes.
 
When I worked in Thredbo I found a camera lying in the snow outside so brought it in to our ski shop in case someone claimed it. Later that day we get a call from a young women asking if we've had a camera handed in. I ask her to describe the camera, but she didn't know the make or model. I told her to come in anyway. Whilst she was away we looked at some pictures a) to be nosey and b) in case we could identify the owner. On turning it on, the first picture we are greeted with is a POV shot of said women with her lips wrapped around someones male member. When she came in to collect it we were all trying really hard not to laugh, and mostly failing at it. The look on her face was priceless; she knew.
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom