Associate
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- 11 Nov 2011
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- 1,294
- Location
- Leicestershire
IT Support Mishaps
- Thread starter asim18
- Start date
Man of Honour
- Joined
- 29 Mar 2003
- Posts
- 57,838
- Location
- Stoke on Trent
Link them so we can see more stories then
Cracking piece of software isn't it? We have been using Impero for about 3 years now and the children all absolutely hate us, going as far as opening up Word/Notepad just to tell us to **** ***.
At which point we record everything they are doing and send it to the head of year.
And this is at a relatively good school
Soldato
- Joined
- 18 Oct 2002
- Posts
- 11,702
- Location
- Cheshire
Can't go into too much detail, but someone from a server support team at ours recently "pressed the wrong button" which triggered the automatic rebuild of over 1500 servers.... Took weeks to fully restore them all.
Permabanned
- Joined
- 9 Aug 2008
- Posts
- 35,725
Should have been sacked. Where they production servers too?
I once accidently hit upload instead of download when I was planning to download the program for a plant critical process from the PLC, Que Himmia sella units emergency shutting the plant down, gas flares igniting at full flow and me bricking it trying to find the copy of the program on the network hard drive.
I single handedly shut the production of half the plants gas supply, resulting in a 2 hour down period...
Yep and I'm actually one of the better PC&A Apprentices...
I single handedly shut the production of half the plants gas supply, resulting in a 2 hour down period...
Yep and I'm actually one of the better PC&A Apprentices...
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Soldato
- Joined
- 16 May 2008
- Posts
- 2,601
- Location
- Bristol
I made a batch file to shutdown 250~ PCs at a certain time, after first creating an event in the event log. My mistake was calling the batch file 'shutdown.bat' as when it reached the line "shutdown -s" it just reopened the batch file again...and again... and again. Each computer had ~50,000 identical events logged the next day and never actually shutdown
Caporegime
- Joined
- 18 Sep 2009
- Posts
- 30,533
- Location
- Dormanstown.
What the hell is this ;
I honestly reckon half of that site or more is probably rubbish etc.
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Soldato
- Joined
- 18 Oct 2002
- Posts
- 11,702
- Location
- Cheshire
A mix. It was a surprisingly easy mistake to make.
I'd let out a sigh, get up grab my coat and get home to work on my CV.
Soldato
- Joined
- 2 May 2011
- Posts
- 12,380
- Location
- Woking
This is better; Not Always Right
Edit: I should mention that this site will consume many hours of your life.
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Kind of reminds me when we were building some boxes at a previous company, my colleague brought up a dhcp/kickstart server on our LAN and later in the day another colleague rebooted his laptop and the BIOS was set to network boot and it started installing RedHat Linux.
We looked in the logs and 8 people had been given DHCP leases so hopefully they noticed before their machines were reinstalled (it was a massive company I worked at so no idea and didn't exactly want to ask the internal IT dept who look after desktops. 
). But a real good job that the other colleague rebooted and noticed what was going on.
Soldato
- Joined
- 30 Sep 2006
- Posts
- 5,289
- Location
- Midlands, UK
Lol, from that site linked to earlier. This one just had me in stitches.
Customer: *dejectedly* “Thanks for helping me. I’m just so stupid.”
Me: “No, no, you did great! You got it working!”
Customer: *incredibly sadly* “Yeah, but you had to tell me everything!”
Me: *trying hard to cheer him up* “Well, this is my job; I was trained for this. I’m sure you know things about your job that I wouldn’t know!”
Customer: “No, I’m stupid at my job, too…”
Customer: *dejectedly* “Thanks for helping me. I’m just so stupid.”
Me: “No, no, you did great! You got it working!”
Customer: *incredibly sadly* “Yeah, but you had to tell me everything!”
Me: *trying hard to cheer him up* “Well, this is my job; I was trained for this. I’m sure you know things about your job that I wouldn’t know!”
Customer: “No, I’m stupid at my job, too…”
Associate
- Joined
- 3 Mar 2010
- Posts
- 1,183
- Location
- Staffordshire
We had a contractor working with us for a few years in an IT dept. with half a dozen AS400's and multiple servers in one large room.
He had lifted a couple of floor tiles in preparation for BT coming in to install some new cabling.
Whilst there he decided (in his wisdom) to have a tidy up and managed to unplug one of the AS400's. Needless to say this caused havoc.
He had lifted a couple of floor tiles in preparation for BT coming in to install some new cabling.
Whilst there he decided (in his wisdom) to have a tidy up and managed to unplug one of the AS400's. Needless to say this caused havoc.
A customer at an old workplace emailed in asking where the shift key was. I assumed he was on about his computer keyboard so I explained and then sent a nicely highlighted photograph of a keyboard to him showing where it was and then laughed at a user being silly
Turns out he was on about his Blackberry....the last laugh was not mine but my workmates! At least the line manager and customer saw the funny side
I also once deleted a user in AD and their Exchange data. Had to be restored from backups.
At least our DR was confirmed working
Turns out he was on about his Blackberry....the last laugh was not mine but my workmates! At least the line manager and customer saw the funny side
I also once deleted a user in AD and their Exchange data. Had to be restored from backups.
At least our DR was confirmed working
Where I work, I remember our manager hiring guys he used to work with at a previous company. One of them, you couldn't even believe he was in IT.
One day we received a request to terminate a user's account cos they had left the company. He not only terminated said user, but also that of the person who sent the request. So queue frantic user (who works in HR) not having access to anything since she was no longer on the system. Luckily I got her account back up and running and managed to get her emails back without too much damage being done.
Sometime later, this same "tech" was helping a user to transfer their PST files from one computer to another. I could overhear the conversation and he repeated the user saying they had a file of roughly 3GB. Yet all he could find was that of 265KB. He called me over and to my astonishment, he was looking in the wrong folder. Such a doofus. Needless to say he left about 2mths later. Only cos our manager who hired him had left a month beforehand.
One day we received a request to terminate a user's account cos they had left the company. He not only terminated said user, but also that of the person who sent the request. So queue frantic user (who works in HR) not having access to anything since she was no longer on the system. Luckily I got her account back up and running and managed to get her emails back without too much damage being done.
Sometime later, this same "tech" was helping a user to transfer their PST files from one computer to another. I could overhear the conversation and he repeated the user saying they had a file of roughly 3GB. Yet all he could find was that of 265KB. He called me over and to my astonishment, he was looking in the wrong folder. Such a doofus. Needless to say he left about 2mths later. Only cos our manager who hired him had left a month beforehand.
Now now. I have worked in places where the women know their stuff, even more than most men. So, forgive me for not siding with you when the influx of ladies come down on you like a ton of bricks.