Man of Honour
Wife just broke a knife cutting carrots. Apparently it practically jumped off the board. Could easily have cut her.
I've spoken to the retailer (as Global's website suggests) but they've suggested I go direct as they don't sell many Global knives and the rep consequently doesn't visit very often. Plus, despite what Global's website suggests, the retailer isn't in a position to judge if it's a warranty issue or not.
However, the retailer did suggest that Global will not regard it as under warranty as in his experience they'll simply claim I haven't washed it right, i.e. I've used a dishwasher, or left it on a draining board to dry.
Not very happy and will probably just write it off (and their life-time guarantee) and never buy their products again.
Worryingly the exact same issue as Pho!
The handle on my Global decided to snap whilst chopping carrots tonight . I've always looked after it (never dropped it, and it's never sat in water) and there was zero indication it was going to go. As it snapped it sliced my finger too which was nice. Oh well, I was thinking of getting a new knife anyway.