Lit Fibre
- Thread starter bimbleuk
- Start date
Associate
Typically no, mine is pretty steady, both download/upload steady above 400MbpsDoes LitFibre summer bad congestion? This morning I am getting 1/5th of advertised:
Associate
Latency on mine is consistently 9ms, with few blips. Haven't heard of the outage, perhaps this is local to you?
Could be. I did email them yesterday but was fobbed off because I don't use their router (I am using a Deco X55 and predominantly wired connections).
Is there a way to prove my issue isn't just in my head?
Here is another speed test where I am getting significantly less than advertised speeds during speed hours:
Is there a way to prove my issue isn't just in my head?
Here is another speed test where I am getting significantly less than advertised speeds during speed hours:
Associate
Just run mine - 405/461Could be. I did email them yesterday but was fobbed off because I don't use their router (I am using a Deco X55 and predominantly wired connections).
Is there a way to prove my issue isn't just in my head?
Here is another speed test where I am getting significantly less than advertised speeds during speed hours:
Associate
Hi there everyone
I am new on this forum, but just reading your comments on this Lit Fibre thread, I thought I would share my recent experience which may have some bearing on your issues.
I have been a customer since Lit cabled my road in Chippenham, and the 500Mbps connection and speeds have been very stable. However, about 3 weeks ago, I noticed my IoT devices, mainly smart plugs and light switches, were locking-up and required a power cycle to reset them. I registered as a developer with Tuya, who run the Smart Home cloud servers for these devices, to examine the device logs; they indicated that the device connection with the server was getting lost every few minutes requiring them to reconnect, but owing to the frequency of these reconnections and small amount of device memory, they eventually lock-up to the point that even the manual switch stops working.
Sorry for all the detail, but bear with me...
I also noticed similar issues with my Hive heating control/thermostat, Alexa devices and work VPN connection; the latter causing Teams calls to drop. Having determined that the problem was not my router and home network by reproducing the same problems using a totally different router and setup, Lit sent an engineer to replace the ONT; the latter made no difference, but the engineer told me that there had been some network reconfiguration around the start of me experiencing these problems, which may be something to do with the City Fibre takeover. That last comment was just my guess.
Anyway, the solution...
After proving to Lit it was their network connection to the cloud servers that was unstable, they tried putting me on a static IP address. Initially, I could not understand why that would make a difference, but it did, and all of the problems stopped! Lit said they changed me to a static IP to see if CGNAT was the issue; Google that if you do not know what it is, but basically it is a system to share one public IP address with multiple customers. If someone you are sharing that address with 'abuses' it somehow, you can even get blocked from accessing certain Web sites. Anyway, either Lit/City Fibre have just rolled out CGNAT in Chippenham, or they have maybe just increased the share ratio, but either way, you can read about the negative impact of ISPs using CGNAT for yourselves. The easiest way to check if you are behind a CGNAT system is to check what your public IP address is; if it starts with 100 (eg 100,123.456.789) you are on CGNAT and using a shared public IP address. If you are a gamer and host games, you might not be able to do so with CGNAT... among many other annoying consequences.
I am new on this forum, but just reading your comments on this Lit Fibre thread, I thought I would share my recent experience which may have some bearing on your issues.
I have been a customer since Lit cabled my road in Chippenham, and the 500Mbps connection and speeds have been very stable. However, about 3 weeks ago, I noticed my IoT devices, mainly smart plugs and light switches, were locking-up and required a power cycle to reset them. I registered as a developer with Tuya, who run the Smart Home cloud servers for these devices, to examine the device logs; they indicated that the device connection with the server was getting lost every few minutes requiring them to reconnect, but owing to the frequency of these reconnections and small amount of device memory, they eventually lock-up to the point that even the manual switch stops working.
Sorry for all the detail, but bear with me...
I also noticed similar issues with my Hive heating control/thermostat, Alexa devices and work VPN connection; the latter causing Teams calls to drop. Having determined that the problem was not my router and home network by reproducing the same problems using a totally different router and setup, Lit sent an engineer to replace the ONT; the latter made no difference, but the engineer told me that there had been some network reconfiguration around the start of me experiencing these problems, which may be something to do with the City Fibre takeover. That last comment was just my guess.
Anyway, the solution...
After proving to Lit it was their network connection to the cloud servers that was unstable, they tried putting me on a static IP address. Initially, I could not understand why that would make a difference, but it did, and all of the problems stopped! Lit said they changed me to a static IP to see if CGNAT was the issue; Google that if you do not know what it is, but basically it is a system to share one public IP address with multiple customers. If someone you are sharing that address with 'abuses' it somehow, you can even get blocked from accessing certain Web sites. Anyway, either Lit/City Fibre have just rolled out CGNAT in Chippenham, or they have maybe just increased the share ratio, but either way, you can read about the negative impact of ISPs using CGNAT for yourselves. The easiest way to check if you are behind a CGNAT system is to check what your public IP address is; if it starts with 100 (eg 100,123.456.789) you are on CGNAT and using a shared public IP address. If you are a gamer and host games, you might not be able to do so with CGNAT... among many other annoying consequences.
I think these are the symptoms I am experiencing too. I was just collecting some print screens to share. I am getting a really poor inconsistent experience and Lit don't seem interested unless I swap to their router (mostly understandable but I am clearly a "power user"). Video games are becoming a real problem.
Getting crummy speeds throughout the day. This is my work laptop:
Download latency is all over the place too.
Edit: is there a simple way to put the Lit Fibre router in modem mode of some description so I don't have to mess around with DHCP reservations etc?
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Spent an hour or two on the phone with Lit. My supplier router doesn't get an IP so I'm back to using my Deco unit. I'm still having wild jitter issues and video games lagging.
I'm tempted to ask for a static IP assuming this eliminates cgnat.
I'm tempted to ask for a static IP assuming this eliminates cgnat.
Associate
Was it working when it was installed?
Yeah it went in for about 5 mins as the engineer finished the install then back in the box and over to deco.
In a feedback loop now where they need the factory router to trouble shoot but it won't get an IP lol. Going to push for a static and nope out of CGNAT entirely (if that's how this works).
Associate
Did you clone the supplier router's MAC on your Deco?
Associate
Ah, my understanding was that in order to use anything other than their router, you needed to clone the MAC address. That's what I had to do. However, that said, I do seem to recollect that someone (maybe it was you?!) got them to include a new MAC address in their table
No wonder their router won't pick up an IP address if that MAC address is no longer present in their table (unless they realised that during your call with them, and they changed it back?)
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I emailed them and posted a print screen page 3 100ppp. It's just DHCP, no authentication or anything. No Mac spoofing required unless static IP.
Associate
My bad - assumed MAC spoofing was necessary for all connections, not just static IP. Just read your initial post where they clarified this