Logitech Does It Again...

Thekwango · 21 Jan 2011 at 18:11

Nocky24 said:
We really need an Official Logitech "absolutely fantastic customer support" thread.

the mods should probably make a sticky for 'Logitech Customer Service' or summat similar as threads like these pop up nearly ever week...

good work again by logitech. so glad both my mouse and k/b are logitech

infernox · 21 Jan 2011 at 18:14

My reciever broke for my £20 keyboard set, they offered me a K750. is it any good ?

Thekwango · 21 Jan 2011 at 18:18

infernox said:
My reciever broke for my £20 keyboard set, they offered me a K750. is it any good ?

they offered you a 60 quid replacement?? does it matter if its any good? i'd rip there arm off and flog it if i didnt like it

heres some reviews, albeit from the logitech site

infernox · 21 Jan 2011 at 18:48

I like the look of it, i was hoping for a 50% off so i could get the G27, i will try and push my luck first if not i will accept the keyboard.

Thekwango · 21 Jan 2011 at 19:14

infernox said:
I like the look of it, i was hoping for a 50% off so i could get the G27, i will try and push my luck first if not i will accept the keyboard.

holy free holy £224.99 for a steering wheel :eek:

?!?! you must really like your driving games, even with 50% off i'd sooner have a tooth pulled without anaesthesia!! each their own tho

.Ox. · 21 Jan 2011 at 19:22

They asked me to cut off the USB end of my faulty G15 last time and to send it back to them. But i didn't and sold it, with no questions after. The back light died on it so apart from the light it was still a great keyboard!

Datamonkey · 21 Jan 2011 at 20:52

.Ox. said:
They asked me to cut off the USB end of my faulty G15 last time and to send it back to them. But i didn't and sold it, with no questions after. The back light died on it so apart from the light it was still a great keyboard!

And thats what will bring their great service to an end, when people take the mickey. :rolleyes:

Craig321 · 21 Jan 2011 at 20:56

coldfused said:
Thats 112.50 after discount?

Very good price for all that kit!

EniGmA1981 said:
On the strength of some of the stories on here, I emailed Logitech about my failing G5, and 48 hours after my first email, I've got myself a discount code for 50% off anything in their shop...

Damn tempted to get the "G Series Bundle" of the G19 keyboard, G9x mouse and G13 gamepad for £112.50!!

Have to convince the other half that this is a good idea... lol

Anywhoo... Yes, to those who wonder: Logitech Customer Service really IS amazing!!

I guess it's out of warranty then? I emailed them when my MX1000 broke. It was a month out of warranty. The guy helping me sent me a link to their mouse page and said pick anything and let him know. I still have the trusty G5 I chose a few years later

I was rather tempted to get the presentation mouse you can wave about and also use on a desk surface, but I wanted something decent for gaming

.Ox. said:
They asked me to cut off the USB end of my faulty G15 last time and to send it back to them. But i didn't and sold it, with no questions after. The back light died on it so apart from the light it was still a great keyboard!

Hmm. Unfortunately people like that taking the **** is why most companys don't have such a good returns policy/customer service.

EniGmA1981 · 21 Jan 2011 at 21:19

.Ox. said:
They asked me to cut off the USB end of my faulty G15 last time and to send it back to them. But i didn't and sold it, with no questions after. The back light died on it so apart from the light it was still a great keyboard!

I hope one day you need their help and they tell you to get lost mate

Datamonkey said:
And thats what will bring their great service to an end, when people take the mickey.

Craig321 said:
Hmm. Unfortunately people that taking the **** is why most companys don't have such a good returns policy/customer service.

^^ +1 to those

siumatfung · 21 Jan 2011 at 21:32

never ever had a logitech product die on my yet <3 LOGITECH!!!

bhavv · 21 Jan 2011 at 22:15

Wow, that sounds great. I had my Saitek Cyborg V7 keyboard break with 1 months warranty left (loads of buttons stopped working), and they sent me a replacement fairly quickly.

The replacement is still working great, but the keys have started getting really scratched

Murray · 21 Jan 2011 at 22:19

Think i would get anything for the DPI increase button on my MX518 not working?

infernox · 21 Jan 2011 at 23:45

if anything is faulty hold them up about it .

Everything is supposed to work 100% not 99% .

I would.

Update: no email as of yet, probs gone home .

Purgatory · 22 Jan 2011 at 04:12

Murray said:
Think i would get anything for the DPI increase button on my MX518 not working?

Yes they will send you a new mouse.. They did that with me when the left mouse button on one of my mice died. Don't even have to send the old one back.

EniGmA1981 · 22 Jan 2011 at 06:12

Either a new mouse or a 50% off code if it's out of warranty

Bare in mine that my G5, I've had for about 7 years so it's WELL out of warranty lol

Apem · 22 Jan 2011 at 09:59

Dam thats a great deal get it you cant go wrong at that price.

Sayso · 22 Jan 2011 at 11:46

Im all Logitech at the moment (G11 and G9) its great kit, would definatly buy again.

bhavv · 22 Jan 2011 at 12:11

What do Razer and Saitek do if your stuff is out of warranty?

I've never had a Razer mouse break, and I dont think I'll ever need to replace my Deathadder, but if my Saitek Cyborg breaks again its now out of warranty.

My current favorite keyboard is the Sidewinder X4 though for its price / size and looks.

Br4d · 22 Jan 2011 at 13:59

I Have a Logitech Z-5500 but the Backlight on the controll unit doesnt light up anymore

Just Read the first couple posts on here and Decided i'd Email them and see what they can do!

EniGmA1981 · 22 Jan 2011 at 14:43

if it's still under warranty you'll probably get a replacement control unit (or a full replacement set!)