Will they want the ones i have back?
Logitech Does It Again...
- Thread starter EniGmA1981
- Start date
Will they want the ones i have back?
Yeah and after searching seems to be a very common fault!
http://jdc.parodius.com/logitech/
http://www.google.co.uk/#hl=en&&sa=...igh+pitched+whine&spell=1&fp=ff7438fb088773d1
Most likely yes, manufacturers will want you to send the faulty items back for inspection and they usually try to repair before resolving on sending a replacement.
However, there have been exceptions where they didn't take it back - but that's less frequent. (happened to me once, I had a buggy Nokia N97, complained to the phone shop, they messed me about, then complained to Vodafone and they sent me a N97 mini without asking the other phone back - I thought it was a mistake at first but when I rang them they said they weren't liable as I took the contract from a phone shop but they had sent me the N97 mini as a goodwill gesture, nice one Vodafone!)
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They didn't ask for my G5 back... None of the people posting their customer service stories have had to send their stuff back either... so I wouldn't think so, no
Just thought id try my luck with em and their sending me a g110 free of charge for my g11 which has since i bought it hard to press keys when you press on their corners (have to press dead center for em to be smoothish).
So hopefully this new kb will be better tho they keys look the same i hope they perform better i.e i can press anywhere on the key in question and it doesnt cache and prove difficult to press in.
I miss my eclipse 3 tbh but i they break easily i went through 3 then amazon stopped replacing em.
So hopefully this new kb will be better tho they keys look the same i hope they perform better i.e i can press anywhere on the key in question and it doesnt cache and prove difficult to press in.
I miss my eclipse 3 tbh but i they break easily i went through 3 then amazon stopped replacing em.
All my PC peripherals are Logitech now, this is why they have such good customer service, is that after you've had a product break which is rare for their stuff, you then end up always buying Logitech if you can.
Raising leg on my G15 rev 2 broke, so 50% off voucher = G19 for £75. Not worth it for the £140 odd OCUK charge tbh.
Haven't had anything else break, got a G5 rev 1, rev 2, G500, My G15 with its broken leg since they didn't want it back as they weren't replacing it, 5.1 speaker set, 2.1 speaker set, wireless keyboard and mouse combo
Raising leg on my G15 rev 2 broke, so 50% off voucher = G19 for £75. Not worth it for the £140 odd OCUK charge tbh.
Haven't had anything else break, got a G5 rev 1, rev 2, G500, My G15 with its broken leg since they didn't want it back as they weren't replacing it, 5.1 speaker set, 2.1 speaker set, wireless keyboard and mouse combo
Greedy, selfish and out of order in my books and everyone elses it seems... are you proud that you just bragged about something stupid?
You don't bite the hand that feeds you it's just taking the royal **** mate.
I have a G510 keyboard and tbh, i'm looking forward to the day it breaks just so I can get some first hand experience of their epic support.
well after all this very nice feedback, i think i'm going to send them an email about my MX518 whiny noise afterall...
It also has a problem with the right button feeling all loose, but i've had the mouse for quite a while... I'll see what they say!
It also has a problem with the right button feeling all loose, but i've had the mouse for quite a while... I'll see what they say!
The great thing about Logitech peripherals to me is that I haven't had to use their customer service - all have been rock solid, from my G25 to the G700/G13/Dinovo/3.5mm Desktop Mic combo I use now to the MX518 that I still use for my laptop.
Only 'miss' for me was a Force 3D Pro joystick, that works but has a very inaccurate centre point, so is pretty rubbish to be honest. Might see if they'll do anything about it.
Only 'miss' for me was a Force 3D Pro joystick, that works but has a very inaccurate centre point, so is pretty rubbish to be honest. Might see if they'll do anything about it.
my MX revolution had a tiny problem with it (it cut out twice in game which was annoying) thought i'd try my luck and tell logitech and they tried diagnosing the problem but when it didn't help they immediately shipped out an MX performance mouse and said i could do whatever i liked with my old one!!!!
they are one of the best companies i have EVER dealt with.
I didn't even have a receipt-all i knew is that i got it round the time that they stopped making them and that was enough for them to give me a new one. I was just expecting them to give me 10% off or something which i would have been more than happy about!!!!
they are one of the best companies i have EVER dealt with.
I didn't even have a receipt-all i knew is that i got it round the time that they stopped making them and that was enough for them to give me a new one. I was just expecting them to give me 10% off or something which i would have been more than happy about!!!!
+1, I think if you provide proof of purchase they send out a free replacement, if you don't provide proof they either ask for the faulty item back or give you a discount voucher. that's how's its been for me anyway.
