Where's Dimple when we need him?
I also used to sell white goods, and my best advice would be to avoid the likes of Indesit, Beko, Hotpoint and their kin. The Bosch basic range doesn't meet the Bosch brand quality rep either, so don't be blinded by the brand name there. Their top end stuff is still great though.
Miele stuff is really built to last. I used to scrape a 20p down the face of it to show how tough even the paint was. As I said above though, I became very enamoured of the LG machines. They are very very quiet when balanced properly, even in their spin cycle you could happily have a normal conversation sitting right next to it. The direct drive motor isn't susceptible to belt wear or brushes wearing down either, so more reliable and consistent than belt motor machines, but cheaper than Miele