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So. The monitor vanished? What has that got to do with the fact they won't insure monitors? It's been "stolen". Not damaged??
Monitor "lost" by Parcelforce/Parcel2Go (aka stolen by courier)
- Thread starter Duplo
- Start date
This. Last time I looked not a single courier on parcel2go covered monitors.
Yep found this also
Soldato
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Don't think OP is coming back.
These days i'm definitely missing the advantages of shopping instore, the courier network is just full of bs.
Just consider this one of those hard life lessons.
These days i'm definitely missing the advantages of shopping instore, the courier network is just full of bs.
Just consider this one of those hard life lessons.
When has the courier network ever not been full of bs!
Ultimately ... when shopping online, the choice of courier is down to the vendor, so I view it as their responsibility to resolve any issues their delivery partner may create.
Some companies are great at it, some are not....
... Lego re-shipped a whole £1k order via DHL overnight when DPD "misplaced" the parcel (great experience - Lego customer services up-front offered to do that)
... Rainforest wouldn't admit for 2 weeks that Rainforest Logistics (ie. their OWN courier) lost my £200 monitor, despite their customer services not being able to tell me where the monitor was on what was supposed to be a "guaranteed" next day delivery
If the vendors had better contracts with the couriers, with real repercussions for lost items, we wouldn't be in this mess...
Soldato
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Never
I ordered some bits for a media PC yesterday. Sadly OC could only supply me the case, and so i went to 2x other stores for other bits. DPD coming via 2x separate vans now, Yodel have given me a guess time for one parcel and none for the other parcel, but the van position matches up with each parcel
Yes completely "vanished". The whole box, which isn't small, weighing 7Kg.
I saw the full £7 extra insurance as not worth it as they wouldn't have covered any damage anyway, and I found it hard to believe such a big parcel can ever be "lost".
I should have put wrapping paper on the monitor box to conceal its contents, but even then the shape of the box will make it obvious to the thief courier that it was a monitor box and private eBay sale, and stealing it will be less risk compared to stealing a delivery of a monitor from say OcUK.
I could have just driven to the buyers house to drop it off, it would have been cheaper than the postage.
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if finding your address takes more than 10 seconds and it's not visible from a road they seem to not bother now days.
also I discovered on google maps the postcode puts the red marker dot on where I live, but if you put the address in with the house number then it claims I live on an entirely different street, most my neighbours apparently live on grass fields without any buildings.
so any company/driver relying on google maps and putting whole addresses in is likely to get directed to completely the wrong place unless you manually submit an updated location request to google.
It seems UPS are the only ones who do?
It does seem a bit of a **** take that they can 'lose' your parcel between collection and return to depot and then tell you to lump it because you didn't take out insurance against their incompetence (or dishonesty because lets face it, it seems unlikely someone would somehow innocently misplace a monitor before making it back to the depot). It's a pretty poor business practice, even if they can technically hide behind the 'well you could have insured it for a fiver'.
Insurance against them losing (stealing) stuff should just be a mandatory part of the service they provide, insurance against damage being extra is fair enough, as they have less control over how well you've packed stuff etc.
Insurance against them losing (stealing) stuff should just be a mandatory part of the service they provide, insurance against damage being extra is fair enough, as they have less control over how well you've packed stuff etc.
I did a quick Google, and don't think the "no insurance = no compensation for lost item" has ever actually been tested in court.
I actually think a courier company would lose such a case - if argued that their employee action was deliberate theft
Sadly this also happened too @rare 6 months ago.
Aye it sure did. I don’t even recall if I got a refund in the end. It was also via parcel2go but with Hermes. I dropped it off to the store (with a receipt) and it went missing from there. As we all know, that means stolen…
I dont even think they do, it is buried somewhere deep in their T+Cs or its "displays" or something to those words which makes it easily possible to miss that its excluded.
Soldato
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It does seem bs that there isn't any line drawn between lost and damaged. I've not previously thought about it, and it isn't a very good point.
Last year i had an order from Puma come via UPS, the parcel was last scanned at the local depot. No way to contact that UPS depot and too far away to bother going to. Puma sent me a form to fill out and sign for a refund, i just refused and said find my parcel as that's all i want. They just refunded me and gave a 25% voucher which i never used or care for.
Last year i had an order from Puma come via UPS, the parcel was last scanned at the local depot. No way to contact that UPS depot and too far away to bother going to. Puma sent me a form to fill out and sign for a refund, i just refused and said find my parcel as that's all i want. They just refunded me and gave a 25% voucher which i never used or care for.
Soldato
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Have to remember to always insure for twice the value, even if that's against their T&Cs. A damaged monitor results in loss of monitor and the sale money to be refunded, so a double a whammy effectively.
Interparcel don't seem to offer any cover even for loss or damage.
https://uk.interparcel.com/help/guides/prohibited-restricted
Insurance is to compensate you not give you a windfall payment.