you give buyer money back, insurance gives you that money back, you go buy new monitor with it.Why are you trying to defraud the company covering the insurance?
Monitor "lost" by Parcelforce/Parcel2Go (aka stolen by courier)
- Thread starter Duplo
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you give buyer money back, insurance gives you that money back, you go buy new monitor with it.Why are you trying to defraud the company covering the insurance?
Er.... no.
You sell monitor for £100, you are +£100
Monitor is lost, you are £0, but no monitor, buyer is back in their original position and can buy another monitor with that £100.
You claim compensation, you are back to +£100 as if you sold the monitor
You don't then get to claim another £100 back from the courier to be +£200
Besides, they will almost certainly ask for proof of the value
Interesting, I couldn't find anything on their web site to that effect, pretty sneaky if that's the case!
At the end of 2020, I bought a laptop from someone on eBay. It didn't turn up and the tracking still showed it was in transit so I assumed it was lost. The seller refunded me no problem, but she was out of pocket and down a laptop so decided to try her luck and make a claim against them. I asked her to let me know how she got on.
In February this year, she emailed me to say she had a court date set with the courier in April, then the following week, they got in contact with her to settle out of court for the value of the laptop, postage and court costs!
Had a similar issue with ParcelMonkey which ended up being resolved days before a court case was due and also took close to a year to sort after losing an insured £2k+ value parcel plus the solicitor costs. The person collecting the parcel looked at the pre-printed label I'd been given by the PM site (with a tracking number) and said it was the wrong sort, removed it and stuck a "customer didn't print a label" sticker on the box and had me hand-write everything directly on the box whilst giving me a new tracking number from a small printer on his belt (a card scanner sized thing), then the box never showed up at the depot and the new tracking number wasn't recognised by their system. PM looked at my photo of the box, new sticker with address, new tracking number and decided "Nope, not our fault" and did nothing until about a week before the case was due to be heard then it was suddenly "anything we can do to help, here the costs of parcel and fee's etc".
Most likely doesn't hit the desk of the person who's job it is make court cases go away until the week prior. They looked at the evidence and decided the risk ratio was what it was to end up paying you off.
Soldato
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Yeah, my bad. I meant loss of the item, as the examples above. I too have fallen for the "parcel never arrived" bs before. Luckily it was only £50 for some bike forks, i suspect it was the buyer lying, pretty hard to lose something that size.
I just reread what i wrote originally, and not a typo. Do people feel comfortable potentially losing their items and cash when selling online?
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Once you've sold the item it is no longer yours.
It doesn't matter whether they damage or lose it, in both cases the courier are effectively "buying" it from you (by paying its value as compensation) and you have to refund the original buyer. What you're suggesting is that you refund the buyer the original money they paid you for the item (leaving both you and the buyer in the same financial position as before), and then for some reason you're expecting the courier to "buy" the item from you for double its value?
Once you've sold the item it is no longer yours.
It doesn't matter whether they damage or lose it, in both cases the courier are effectively "buying" it from you (by paying its value as compensation) and you have to refund the original buyer. What you're suggesting is that you refund the buyer the original money they paid you for the item (leaving both you and the buyer in the same financial position as before), and then for some reason you're expecting the courier to "buy" the item from you for double its value?
Compensation for the effort of having to chase the courier to actually pay up and the inconvenience of it all?
That's not why insurance exists, and to try to claim otherwise is simply fraud.
Soldato
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If a courier is gonna steal parcels or not prove delivery, then i'm not going to be the one to take the financial hit, and any legitimate buyer i'd also like to not be at a loss either.
I just don't understand that people are happy to accept the loss of potentially a lot of money despite paying for insurance too.
I just don't understand that people are happy to accept the loss of potentially a lot of money despite paying for insurance too.
You don't need to insure for double the value to ensure you're not out of pocket.
Please explain how you are losing money if you don’t insure for double the value.
You refund the seller the money they paid you.
Insurance pays you the value you sold item for. It’s up to you if you use this to re-buy said product. You are back where you began.
Soldato
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:Cry: something of a dur moment there. I'm trying to think why i was thinking that way. Dunno, maybe the pay by Paypal and collect scam, which is a double loss but can't be insured against anyway. Besides, durrrr.
My friend is an in-house solicitor for one of these firms, it’s not worth his time fighting this sort of claim in court so if someone is genuine/not a chancer re a parcel likely stolen or stuff like one of their drivers damaging something then they’ll apparently settle.
He does have some good stores about some of the utter muppets they have driving for them and the resulting grief his department has to deal with.
Bigger chance of seeing pigs flying
No, it's apparently buy zero insurance and if the company messes up, take the company to court and you'll get a payout anyway.
Quite right. You shouldn't have to pay to cover their employees stealing things.