Monitor "lost" by Parcelforce/Parcel2Go (aka stolen by courier)

jon86 said:
No, it's apparently buy zero insurance and if the company messes up, take the company to court and you'll get a payout anyway.
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tom_e said:
Quite right. You shouldn't have to pay to cover their employees stealing things.
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I agree with this - insurance is to protect against accidents that are not the fault of the courier, not to protect against mupet employeers of the courier
 
Lost != stolen.

There are plenty of opportunities for a parcel to be lost or damaged whilst moving through an overnight courier network, and the size of the item is now necessarily a significant factor in this happening.
 
Lopéz said:
Lost != stolen.

There are plenty of opportunities for a parcel to be lost or damaged whilst moving through an overnight courier network, and the size of the item is now necessarily a significant factor in this happening.
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Read the OP again. It never got to the depot, the courier picked it up and it was never seen again. How do you 'lose' something the size and mass of a boxed monitor in the back of a tranny?
 
Malevolence said:
Read the OP again. It never got to the depot, the courier picked it up and it was never seen again. How do you 'lose' something the size and mass of a boxed monitor in the back of a tranny?
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Spoiler, driver stuck it on roof while opening door, got distracted, thought he had already put it in, closed door and drove off. OP still has monitor today :D
 
Malevolence said:
Read the OP again. It never got to the depot, the courier picked it up and it was never seen again. How do you 'lose' something the size and mass of a boxed monitor in the back of a tranny?
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You don't.

Driver arrives at the depot, backs the van onto a loading bay, hands in his paperwork at the traffic office/debrief office and goes home.

A warehouse guy unloads van and scans each item off (or brings a belt to the back of the van, puts each item on it and it gets automatically scanned by an overhead scanner) - each scan corresponds to an item collected by the driver.

The warehouse guy isn't checking off a manifest item by item, he's just emptying the van. He's not going "Now then, is there a monitor here going to Stockport" or whatever.

So you've got an item scanned and labelled into the van by the driver, but not scanned off the van at the depot. That doesn't mean it literally didn't make it to the depot, it just means it was never scanned off, which could be for many reasons (label fell off, label unreadable, label data criss crossed, label passed scanner without being detected, parcel fell off the belt, parcel picked up unscanned and lobbed on a random trunk vehicle, etc etc etc)
 
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