Monzo/Starling Banking/Revolut

englishpremier said:
That is interesting. I wonder if Starling have some sort of complaint, as that represents some kind of anti-competitive/discriminatory practice, not accepting cards issued by another licence bank.
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Something to do with Mastercard issuing Starling cards with BIN codes that used to be used on some prepaid cards in the past. Apparently it was the same problem at Morrisons petrol pumps too until recently.

satchef1 said:
They stopped charging extra for using a card back in January, when it became illegal to do so.
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It still exists, they just charge everyone. Where as I can order direct from the takeaway and pay by cash without fees.
 
LeeUK said:
It still exists, they just charge everyone. Where as I can order direct from the takeaway and pay by cash without fees.
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But you aren't being charged for using your card. You're being charged for using Just Eat. They aren't charging you extra for using your card. They're charging you extra for the convenience of using their platform. Doesn't matter how you pay.

You could go in to the takeaway and pay cash or card and you wouldn't pay a transaction fee. Or you could use a different online platform and you wouldn't have to pay extra.
 
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satchef1 said:
But you aren't being charged for using your card. You're being charged for using Just Eat. They aren't charging you extra for using your card. They're charging you extra for the convenience of using their platform. Doesn't matter how you pay.

You could go in to the takeaway and pay cash or card and you wouldn't pay a transaction fee. Or you could use a different online platform and you wouldn't have to pay extra.
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Or like last month when I had my car in at the bodyshop, they wanted to charge me an extra £60 on top of the already agreed price as I wanted to pay by debit card. Some sort of VAT fiddle I assume. Luckily there was a Co-op along the road with a cash machine.

Rossi~ said:
Or when there’s power cuts. I’m literally in a pub now having lunch in a power outage. Luckily we have enough cash on us.
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This.

Although not sure how they will be pouring pints without any power?
 
Lol, so you want cash for that one time in several decades that it might happen, rather than just going what usually lasts less than an hour or normally mere minutes.
On top of that most companies will kick you out in a power cut due to health and saftery/insurance
 
LeeUK said:
Or like last month when I had my car in at the bodyshop, they wanted to charge me an extra £60 on top of the already agreed price as I wanted to pay by debit card. Some sort of VAT fiddle I assume. Luckily there was a Co-op along the road with a cash machine.
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So basically we need cash to allow dodgy tradesmen to keep dodging tax?

Convincing...
 
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I haven't used my Revolut yet and only have a tenner in it (I only opened the account due to their free card promo). Today I noticed my name is spelt wrong and wanted to rectify it. The only phone number they have is an automated service which can block a card and nothing else. Tried the in-app chat, the first thing I spoke to was a bot which eventually put me in a queue for a real human: TWO HOURS wait time.

All I can say is that god I noticed this now and tried to contact them. Imagine if I was abroad, or at an airport or something.

Suffice to say I've transferred the tenner out and the card's gone in the bin. I never had a good feeling about them anyway.
 
Diddums said:
I haven't used my Revolut yet and only have a tenner in it (I only opened the account due to their free card promo). Today I noticed my name is spelt wrong and wanted to rectify it. The only phone number they have is an automated service which can block a card and nothing else. Tried the in-app chat, the first thing I spoke to was a bot which eventually put me in a queue for a real human: TWO HOURS wait time.

All I can say is that god I noticed this now and tried to contact them. Imagine if I was abroad, or at an airport or something.

Suffice to say I've transferred the tenner out and the card's gone in the bin. I never had a good feeling about them anyway.
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Luckily you dont get this with Monzo or Starling - had to contact both for something one in France one in Thailand (both by fault doh!) and got a human who helped straight away!
 
Vanquish-Storm said:
Luckily you dont get this with Monzo or Starling - had to contact both for something one in France one in Thailand (both by fault doh!) and got a human who helped straight away!
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Have a look on Trustpilot, the 5* are all shills, 1 review, always mention the support agents by name, and always traditional names rather than handles, it's so obvious. Once you filter them out and see the real ones you get a picture of what it's really like. Avoid avoid avoid.
 
Quick update, I got a notification on the Revolut app telling me that someone was available. Hopped in and they helped me instantly so there's that. Doesn't excuse the fact that it took over two hours to get support. I'll keep it for smaller transactions and light use but it won't ever replace my Starling.

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Asked if my card would still work despite having the wrong name as it doesn't really bother me. The answer was "it should work" - not really an acceptable answer, I don't want to be stuck somewhere and find out that "should" means "no". Service seems a bit amateur.
 
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