Soldato
The box they sent it in is too short to fit the rear wheel being attached to the frame. I did suggest to customer service that they hadn't sent it in their Bike Guard that I had to pay £19 for, as it just looked like a standard box, but they assured me it was one (it's smaller than the box dimensions on their website, though: hence no possibility of a fitted rear)Unusual for them not to have the rear axle installed and the rear wheel in the frame... was it from Canyon direct?
The mech is not usually attached to the frame to avoid damage in transit. As it'll be a UDH (Universal Derailleur Hanger) based mech, you should just need to attach that to the frame and all will be well as the gears will already be set-up properly.
Have you looked over the Stoic help videos?
The chain is wrapped around the chainstay, and I can't figure out how to get it on the front chain ring without disconnecting it, which I don't have the tool for.
Their videos, and the included instructions, all assume the rear wheel and mech is fitted already.
It was direct from Canyon
It's annoying, but should have it in and out of the bike shop this week, and I didn't have time to play with it this weekend anyway
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