My Galaxy S2 broken? (with photo's now)

Ace Modder · 7 Mar 2012 at 13:36

Scougar said:
Moisture in an exposed port LMAO. I would phone Samsung and complain about the company.

Hopefully you removed all your personal data before you sent the phone in right (like pictures, email accounts etc etc.)

I have complained to Samsung, they are backing the repair company too.

It's a joke. I'm even willing to pay a smaller fee to just repair the EFS corruption and have no warranty going forwards but they "cannot" do this. But I'm not willing to pay £55 for a external port issue which COULD NOT have caused the corruption - the service centre even confirmed that the corruption was not caused by the moisture.

Ace Modder · 7 Mar 2012 at 13:47

After much arguing the repair centre are now going to send me photos of the moisture in the phone.

Myshra · 7 Mar 2012 at 14:23

This thread suggests the water detector is:

on the underside of the rear chassis, to the left of the camera if you're looking at the chassis when attached to the phone. (so in other words, no where near the USB ports)

So if there is ingress I'd want good proof. Get them to send you a shot with the serial in it too so you know they arn't sending you photos of someone elses handset.

Scougar · 7 Mar 2012 at 14:28

The ridiculous thing is about all those flippin' water detectors, is that you can set them off simply by sweating. For example, if you have your phone on an arm band whilst you work out/run etc.. then you could actually make these bit of paper invalidate your warranty. Insane.

And why exactly are they unable to repair the phone under warranty for something that is nothing to do with the fault? (EDIT: as above with serial :-)

)

Phone running GPS whilst running: Hot phone, cold weather = condensation. Awesome, what incredible technological advances we've made in ****ing customers off.

Ace Modder · 7 Mar 2012 at 14:53

This is the image of the phone they have sent me!

rjk · 7 Mar 2012 at 14:58

looks like they took a picture of your phone with their blackberry

Luke · 7 Mar 2012 at 15:02

What exactly is that supposed to prove?!?

Ace Modder · 7 Mar 2012 at 15:04

That is my argument, and I have emailed back stating that this is not sufficient evidence of liquid damage and that I would like a better photo with my serial number in the image to prove this.

Matteysan · 7 Mar 2012 at 15:14

I have to say that is the worst photo I have seen in a long time!

mrgubby · 7 Mar 2012 at 15:18

My daughters SE mini pro had problems with the charging socket (damaged pin) they blamed it on water damage.........

This now appears to be a "get out of jail card" for ALL phone manufacturers, it's taking the ****

reflux · 7 Mar 2012 at 15:19

Seriously not impressed with how Samsung have handled this.

Ace Modder · 7 Mar 2012 at 15:19

The annoying thing is the USB power/data socket worked fine when I sent it off. And still does.

Ace Modder · 7 Mar 2012 at 15:21

The thing is I have always praised Samsung and their phones. I have been seriously excited about getting the new G-S3. But with issues like this, I'm at a loss.

I don't want to pay £55 for bringing the phone "back into warranty" for them to them repair the issue I sent the phone in for for "free" - which was not even caused by the USB port anyway. I'm due a new phone upgrade on my contract in 4-5 months anyway.
I have always praised how iphones are over rated and that Samsung phones/support is better.

I'm not pleased.

mrgubby · 7 Mar 2012 at 15:23

Just remembered something, my phone loses connection to the radio software if it is rebooted with the charger plugged in. It shows as "unknown" IMIE in the menus

I'd thought it was my custom ROM causing a problem, it could be a "generic" fault with some handsets

Scougar · 7 Mar 2012 at 15:45

Seriously? That is an utter joke. It's an exposed contact.

That could easily be considered wear and tear, i.e. you used it. It looks like they are picking faults in order to save money, that is ridiculous.

John1808 · 7 Mar 2012 at 15:52

I am worried my phone is at samsungs agent for repair too.....

J

Scougar · 7 Mar 2012 at 16:10

I would ask for pictures of the back of the phone and any other evidence they can produce to proof water ingress. Don't mention the tabs, but check the pics for them :-)

rjk · 7 Mar 2012 at 16:11

I was going to get a Nexus/S3 on my next upgrade. now I am not so sure

especially with laughable service like this. I can imagine it to be most frustrating

Scougar · 7 Mar 2012 at 16:16

Ace Modder, why EXACTLY are they refusing to repair it because of ALLEDGED (doesn't look rusty to me) moisture in the USB port. What is it EXACTLY that is stopping them from solving your IMEI problem? Will the USB port not work, is it policy.. what?

Ace Modder · 7 Mar 2012 at 16:38

The policy is that the phone is out-of warranty completely due to moisture on the usb port.

This means they cannot do the repair at all (even if i paid for it apparently) but if I buy a new USB port and they fit it, my warranty will then be back in tack and they can fix the issue with the phone that I had.