My Galaxy S2 broken? (with photo's now)

I had a similar problem on my galaxy y, sent it off with carphone warehouse, they just resetted it to factory settings and done a software update and it works fine after that.

just counting down the days until it breaks again though...
 
Scougar said:
Managed to get a response from Samsung yet?
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Yes, I had a response from Samsung, the CEO passed my email onto he Executive Officer. They have requested my handset for inspection (not their repair centre, but Samsung themselves) It should arrive with them tomorrow, so hopefully they manage to allocate some time to look at the handset.

I'm hoping that they can just complete the software repair and return the phone to me, if their is moisture in the External port on the phone, I'm prepared to take the risk of it "leaking" to the mainboard on the phone. I don't forsee this being a likely occurance though. Plus my contract is up for renewal in a few months.

I just hope that Samsung have it in themselves to fix my actual issue without any major issues under warranty.
 
Good news. I got this email back from the Exective Officer from Samsung today.

Hi Lee

I got your phone today and have taken it apart. There appears to be no signs of internal liquid damages apart from the area around the charger/USB connector that has some signs of oxidisation which the repair centre picked up on. The liquid exposure markers within the phone have not been activated so that suggests that there has been no chance that the fault you are facing was as result of any liquid ingress to the main circuits/chips themselves.

The problem you have does seem to be down to some firmware corruption basically the phone has stopped recognising itself as a phone and cannot verify the IMEI. This is not something that we normally see unless there has been some issue occurring at time of firmware being flashed through official update process or in cases where un-official ROMs have been used and something within them has corrupted the firmware itself.

I have tried to re-flash the phone today but this has not proved successful in clearing the issue. We will need to replace the whole main PCB and the re-write the IMEI number to the new circuit board.

I will arrange to get this done at one of our service centres and ensure that they do not confuse matter again by finding the slight corrosion on the USB connection.

I would expect to get the phone sent back to me within about 3 days and can then return back to your home address.

Kind Regards
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Result! Thanks for keeping us updated Mr Ace.

I was going to ditch my Orange Care, but having read this thread, I think I'll hang onto it until I get the phone included in my existing contents insurance. My fixed-term mortgage is due for renewal this August, so I'll fix the insurance up then.
 
^^ been reading through this topic and i think the blame lies clearly with these repair centres rather than with Samsung themselfs.

Clearly bad communication caused the repair centre to do the typical "i dont care what is actually wrong with phone, i must follow these regulations that say..."

glad it worked out, restores faith in the system for complaints
 
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