Man of Honour
We all know gibbo is actually a bot and they don't need time offListen man I wouldn't be bothering Gibbo with peasant issues, esp considering he is off on weekends. Gonna get yer ass banned
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My horrible RMA experience
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Caporegime
I've dealt with OCUK RMA before and was completely satisfied, admittedly that was some years ago now.
I think if MSI had authorized a 4070 as replacement OCUK would have sent them that, otherwise OCUK would have to do it out of their own pocket, if they did that they wouldn't last long as a business.
Its also MSI's responsibility to reimburse OCUK for the RMA claim, so that would be at whatever MSI authorize.
Its not the customers fault MSI didn't keep enough stock for warranty replacements, some industries have to do this by law.
This is 100% on MSI.
I think if MSI had authorized a 4070 as replacement OCUK would have sent them that, otherwise OCUK would have to do it out of their own pocket, if they did that they wouldn't last long as a business.
Its also MSI's responsibility to reimburse OCUK for the RMA claim, so that would be at whatever MSI authorize.
Its not the customers fault MSI didn't keep enough stock for warranty replacements, some industries have to do this by law.
This is 100% on MSI.
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The 4070 (even at its inflated price) is a cheaper card than the 3080 was and also has inferior performance at 4k - I wouldn't call it 'equivalent' (although I suppose you could argue the toss over the VRAM).
I'd insist on a replacement, a repair, a full refund or a 4070 Ti.
I'd insist on a replacement, a repair, a full refund or a 4070 Ti.
Unfortunately I can't. As that's what I originally tried to do, but they said I must contact the retailer.
Caporegime
Some good info coming through but we still don't know if the customer has the right, or rather is entitled to have the item repaired or replaced with an equivalent product.
Or in other words if the customer is offered a partial refund, as is the case here, is that the full extent of what the vendor is legally required to do or must they comply with a request for a more satisfactory outcome, that being repair or replace.
Or in other words if the customer is offered a partial refund, as is the case here, is that the full extent of what the vendor is legally required to do or must they comply with a request for a more satisfactory outcome, that being repair or replace.
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Caporegime
This is why you only buy from retailers with a decent returns policy. No way I'd be happy with this. This seems an more an OcUK issue.
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Soldato
If they are not playing ball and paid on cc start a section 75.
When i worked in retail the manager would love it when stuff went faulty. Manufacturer would send a much higher value replacement and that would be kept by the store and a b grade item if available would be given as a replacement to customer. This still happens today at a lot of retailers.
If possible always try the manufacturer directly they do have a lot more flexibility than the retailer.
Associate
Likewise.
My previous experience of warranty claims via OCUK has always been good in the past. An EVGA PSU that went pop, OCUK replaced with a brand new one.
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A lot of AIBs outright refuse to deal with customers directly, sadly. MSI were actually really good the one time I needed to RMA something with them, and replaced a faulty GTX 460 with a GTX 570. Obviously that was a long time ago though.
Caporegime
Ah, yeah... i missed this bit.so OCUK cant get hold of MSI for a customers RMA so instead of chasing up MSI they just do a best i can do is £20 take it or leave it
when did they start to employ this guy as customer rep?
Again, not your fault, OCUK sold you an MSI product, if MSI are being difficult with OCUK that's not your problem, don't accept it as such.
Soldato
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- 30 Sep 2005
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Very different now. I'm still battling with my issue which has been going on for years. Sorry OCUK, your customer service isn't what it used to be
What actually happened to the card and the fault with it?
Yeah, it wouldn't have been a big deal back then, but hard for them to argue for this kind of depreciation nowadays when that refund wouldn't even buy a used one.
I hope the OP didn't buy the card during the crypto boom
Very different now. I'm still battling with my issue which has been going on for years. Sorry OCUK, your customer service isn't what it used to be
What issue?
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