I can tell you know I am fed up with ASUS and the lack of support, I have been dealing with a large dealer I would think OcUK main rival and there service is beyond a joke, I bought a new Asus mother board it was faulty, this company asked me to return it, which I did the board was then deemed to be faulty after testing, I got this info from email 1.
Then I get a email 2 telling me my return has been rejected, so I am now forced to ring up the company and pay their 7p min call charge to ask how can a new board be rejected after admitting it was a faulty board.
They replied telling me that there was a mark on the board, and Asus would not take it back if it had a mark on it wtf? the board was mint it was brand new when I sent it back, I said to them well how can it be said if I was the one that marked it, you could argue your testing people marked it, I told them I am willing to go to court.
I was then told they have re looked at the marks and find that the board will pass Asus returns procedure, I hear nothing more than 3 days later I get a parcel from city link, it rattled I opened it and inside was a mother board replacement, but no user cd, user manual was well read as if someone was trying to fault find, the back plate had food type stains on it, there was some paste on the rear of the board, marks to the Sata master socket, missing leads, finger prints on the bios batt, so my return was someone’s dirty board that had been well messed with.
I rang them and they told me we can send a second hand board as a replacement if we want to, they are boarder line rude now, I explain the faults and they said we will pop a disk and leads in the post, I refused to own someone’s second hand board I paid for new and expect new, he refused to entertain my request. I rang the next day and got through to someone else and he raised a new RMA on the grounds there was paste on the rear of this mothierboard, I returned it and still waiting for news, all I know is they are testing it still but it was sent because its not new and even if it works I don't want it back, I want a new board, new for new.
In the end I am still waiting for a new board have no idea where I stand and no way of contacting Asus, so like it was said it’s not good having a 5 day rma turn around in some cases if the retailer is treating people this way.
The company name is Scan I won’t buy from them ever again, and nor will I continue to buy Asus related products until I know for sure I can direct call Asus.
