New PC Bundle from OC - Help needed

PiKe said:
On my phone so apologies if you've already answered this, does it go off completely or restart? Do you have anything under the c:\windows\minidump folder?

Can you download memtest86 and write it to a usb and run that?

Does the motherboard have onboard GPU so you can try running the PC without the GPU and see if it still goes off?
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It goes completely off yep, and there is nothing there not even a folder, one thing i did find though going into that is a windows.old folder which was surprising as i only assumed that happened when you re-installed windows with a new copy or something?

anyway. Yes the motherboard does have an onboard GPU i believe but i generally wouldnt know how to set it to just that running, would it require uplugging the gfx card?
 
PiKe said:
On my phone so apologies if you've already answered this, does it go off completely or restart? Do you have anything under the c:\windows\minidump folder?

Can you download memtest86 and write it to a usb and run that?

Does the motherboard have onboard GPU so you can try running the PC without the GPU and see if it still goes off?
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Unfortunatly, no iGPU - Ryzen 2600

He hasn;t run extensive tests as he was issued with new PSU - but he may be prepared to try some of the above bur suspect he's pretty p*ssed.
 
SoggyTissu3 said:
anyway. Yes the motherboard does have an onboard GPU i believe but i generally wouldnt know how to set it to just that running, would it require uplugging the gfx card?
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The motherboard has the output - but your CPU doesn't have an IGPU i'm afraid.
 
SoggyTissu3 said:
You've known me 5 minutes, yet know me so well, Have you got discord by any chance, feel like it would be good to know you once all these troubles are fixed lol!
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LOL, i think that insipid, optimistic snowman from one of my daughters Disney movies would have probably dropped the 'F bomb' had he experienced your luck.

Now, that's a sequel i would enjoy.
 
SoggyTissu3 said:
hahahahhaa this is so true. Inbox me with a discord or something boss!
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Sorry bud, I don't use it, nor facebook, instagram anything. And i have a brother whose recently moved to Scotland and begging me to join instagram so he can bore me death with pictures of otters, beavers and seals and other assorted animals i don't want to look at. Plus, he's playing the long game and trying to get me to move up there - he keeps messaging me , admittedly, stunning landscape snaps (don't you start too @pastymuncher - i've seen your location - he's on the west coast :D)

This is my only really true 'googable' digital footprint where i write freely. Otherwise, it's encrypted emails and i play very few games and that's done via my sons accounts. I stopped playing multiplayer after Q3 when the internet was just starting to become toxic. This is the only community i stayed with - even rejoined after their servers got hacked. I get to pick and choose who i help and enjoy the banter if they're nice chaps like yourself in the process - but hopefully/usually with a happy ending (not Thai parlour style!!!)

Basically, I'm BATMAN...

...that or an overworked *cough*...ant*cough* who enjoys dipping in and out of these forums periodically :)
 
@PiKe mentioned testing your memory and it would be a solid next step - plus it has the bonus of very little input on your behalf - although it requires a bit of effort on your PCs part in that it has to power up :/

As your next power on will be in the lap of the gods you could run memtest HCI as it works in a Windows environment. Although, i prefer memtest86 this would require a risky reboot - and your system may go back to lah lah land.

Here's the link - clicky

These are the instructions - another clicky

If it magically boots in the interim - i would give this a whirl, because if it gave out definitive errors OC may send you out memory rather than another unit RMA (they do owe you the opportunity considering your epic journey to get to fixed).
 
More Kolink + Vega woes here: https://forums.overclockers.co.uk/posts/32632053/

Blew up in his case. In your case, may have caused some stealth damage to other components. Or maybe not, and another component was faulty already along with the Kolink problem (or using one cable for GPU problem as you described). In any case, it is not ideal for a PSU that didn't cut the mustard to have been part of a new system that you just paid for, with the potential to have already caused some damage that may give you grief at a later stage as well as now. Hopefully, given the steps already taken including your trip to OcUK headquarters, they will offer you a new system ASAP and send it out without waiting for the old one to arrive, to minimize downtime.
 
Danny75 said:
More Kolink + Vega woes here: https://forums.overclockers.co.uk/posts/32632053/
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Yes, that cropped up in the PSU forum too, along with someone else reporting that they have problems with random shutdowns but instead of RMAing they've adjusting their power settings.

Danny75 said:
In your case, may have caused some stealth damage to other components.
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Agreed, this is looking the likely cause - memtest is last the swing of the dice if he get it to regain consciousness for one last test for, perhaps, an easier RMA - but suspect he will want rid of the machine for a new one. I don't blame him with all the effort he went to to get it resolved quickly.

But, to be fair to OC they did upgrade PSU to a quality unit and attacked the problem as soon as he dropped it off - just wasn't the right combo of tests/time to replicate problem. It's a f...
 
Plec said:
Yes, that cropped up in the PSU forum too, along with someone else reporting that they have problems with random shutdowns but instead of RMAing they've adjusting their power settings.


Agreed, this is looking the likely cause - memtest is last the swing of the dice if he get it to regain consciousness for one last test for, perhaps, an easier RMA - but suspect he will want rid of the machine for a new one. I don't blame him with all the effort he went to to get it resolved quickly.

But, to be fair to OC they did upgrade PSU to a quality unit and attacked the problem as soon as he dropped it off - just wasn't the right combo of tests/time to replicate problem. It's a f...
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Okay, so something weird / different but first let me apologize to you all for not noticing i had more replies to this, i will probably try the above mentioned things tomorrow but alas. Ive been fiddling with The division 2 tonight changing the settings to try and get it to run, Upon one of the shut downs i see the same old "Default Radeon WattMan settings has been restored due to unexpected situation", so i google'd this and alas found someones suggestion of trying to run a game with just one monitor so i unplugged one, tried it and low and behold it ran like a dream. So im now confused by this! Two monitors seem's to be bad for me! haha
 
SoggyTissu3 said:
Upon one of the shut downs i see the same old "Default Radeon WattMan settings has been restored due to unexpected situation", so i google'd this and alas found someones suggestion of trying to run a game with just one monitor so i unplugged one, tried it and low and behold it ran like a dream. So im now confused by this! Two monitors seem's to be bad for me! haha
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Unfortunately, your computer has a habit of doing this - it gives you a modicum of hope and then after a couple of reboots it uses it as a weopon to bludgeon the last remnants of your sanity.

Just to clarify do you have the Vega 56 installed or the Rx 590 and have you had a peak inside to check that the new PSU was wired in to the card correctly (2 independent leads etc...)?

You have a few options to try if it is card related:
  • Try the alternate card to see if it replicates the problem (this is probably the most difinitive test you could do.)
  • Try different monitor leads
  • Try alternate drivers (although wouldn't cause cold boot issue)
  • Try the other monitor on its own
  • Make sure your card is on default settings - no clock/undervolting
  • Check PSU wired correctly to card
The problem with some of the above is they wouldn't cause a cold boot issue - only an instance within windows.

I would definitely get memtest under your belt (leave it running while your at work) and the swapping of GFX cards could really help clarify things. But before swapping out cards I would contact OcUK and check they're happy with this (guarantee etc...).

If the memory passes then the card is looking the most guilty as, through out all this, it's been a contributing factor indirectly in all the troubleshooting to date (unless you had issues with both cards?) .

Additional: could you detail the exact problem you were experiencing - before reverting to single monitor.
 
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