Had a nightmare with my repair so far. So they sent that big flight case, but the delivery drivers couldn't fit it in (they honestly should have been able to, but they clearly had no idea what they were doing). They asked if I had a different box and I said I had the original but no packing, which they said that's fine, we'll use the packing we have. I just let them do their job as one wasn't wearing a mask properly and had definitely been smoking weed as he stunk of it.
Got an email saying that the monitor had arrived damaged (cracked screen, all the back was smashed up) and I'd have to pay £700 for the repair as their warranty does not include damage.
Thankfully after talking to Samsung they've agreed that it was not my fault and they're continuing with the repair as planned at no charge and making a claim with Panther who delivered it. Stressful couple days tbh, definitely couldn't afford to fork out an additional £700 for the monitor atm, especially for something that wasn't my fault. Definitely regretting sending it off for repair tbh lol.
Honestly they really had no idea what they were doing. They tried putting it in the flight case with it still upright, instead of laying it flat. After we told them to lay it flat they couldn't get it in still. And then after I gave them the original box and they packed it up, they tried to put that in the flight case while it was in the original box... Like seriously, if it didn't fit originally why would it fit inside a big massive box.