Npower rant

I know how many units I use a week - I accept +or - 10 either way then start checking but it has always been my end - ie- using a breaker on concrete for a few days etc. - I have to say Npower have been smack on for last 6 years. Probably go bum up now I have said that.
 
I moved from NPower to Ovo - so much better. In terms of customer service, and general "gut feel" of the provider. Paying about the same, but that was never the issue for me - it's about whether or not I feel I'm being well looked after.
 
Haggisman said:
They are an absolute joke of a company. I've started getting "you owe us £xxx" final demand letters despite having not been a customer for 3 years and paying off what i owe them on the 1st of every month as agreed. Phoned and told them in no uncertain terms to do one and that if i receive any more I'll be charging for my time they're wasting
Click to expand...

So... 4 months later and I've just had another "you haven't been paying us" letter... Actually yes I have! What are the chances of me getting my £30 "admin fee" credited to my account? :p
 
Haggisman said:
So... 4 months later and I've just had another "you haven't been paying us" letter... Actually yes I have! What are the chances of me getting my £30 "admin fee" credited to my account? :p
Click to expand...

Saw one of those debt collector shows recently where someone did just that. Took them to small claims court, company didn't bother to submit a defense.

Bailiffs rocked up at one of their call centers and walked out with a PC.
 
Last edited:
Dis86 said:
Saw one of those debt collector shows recently where someone did just that. Took them to small claims court, company didn't bother to submit a defense.

Bailiffs rocked up at one of their call centers and walked out with a PC.
Click to expand...

Excellent! /MrBurns

Neil79 said:
Do you guys give readings every so often or when requested?
Click to expand...

Yup, 1st of every month
 
I've switched to another supplier I got sick to death of their shenanigans. The compay I switched to jacked up their prices the week after :/ But at least they're not overcharging me hundreds each month.
 
These day they are all pretty much the same where customer service is bottom of the list. I move pretty regularly and have discovered that if you owe a company money then they can block any move to the new supplier, but if they owe you money under the Energy Switch Guarantee companies can take up to 6 weeks to issue you with a final bill/statement and a further 2 weeks to issue any refund. Why ththe is is the case in this day and age i have no idea as I await responses from both Energy Switch Guarantee contact, Ofgem and the energy minister.
 
Kronos said:
These day they are all pretty much the same where customer service is bottom of the list. I move pretty regularly and have discovered that if you owe a company money then they can block any move to the new supplier, but if they owe you money under the Energy Switch Guarantee companies can take up to 6 weeks to issue you with a final bill/statement and a further 2 weeks to issue any refund. Why ththe is is the case in this day and age i have no idea as I await responses from both Energy Switch Guarantee contact, Ofgem and the energy minister.
Click to expand...

I had no issues moving from NPower when I owed them £1500 :p

Been with 3 different suppliers since then and had perfect service with each, nothing like the shambles I had with Npower. The fact they are still having issues with my bills speaks volumes for their customer service...
 
Last edited:
they should make it so in situations where a customer is in credit by law the company must pay any interest back to the customer
 
Having worked with Npower on the prepayments (top up meters) I can honestly see how they didn't have a clue. Computer systems older than the moon with no logical sense behind them. One screen would show X amount, another would say Y.

Probably be better just passing a massive notebook round the building with everyone's account information on it.

Edit: this was a while back and they were rolling out a new systems before I jumped ship.
 
Sighhh...I have to talk with them again as for some unknown reason they have again closed my account and created a new one, online shows me as having no DD and this month they took a payment of £33 which is my repayment of their messed up initial account and then another £290 despite my original DD being for £190. I don't want to call the bank to reclaim it as I just know that will mess the account up even more.

I might have to try the admin fee one on them given the amount of hassle they've given me...I really should just take the hit and pay up and move but I'm waaaay to stubborn to be put out because of their consistent screw ups.
 
One reason that Direct Debit isn't working for some people. Companies have the right to take money practically when they feel like it. This is why from now on I will be setting up standing orders and I will be the one to blame when it all goes wrong. I don't trust any companies using direct debits now! Seriously!

Say no to Direct Debits and say yes to standing orders! They can't take what they want and you won't get a stupid Direct Debit charge from your bank or also an added charge if there isn't enough money in!

Stuff like this gets a lot of people into financial troubles very easy at no fault of their own!
 
mrbell1984 said:
One reason that Direct Debit isn't working for some people. Companies have the right to take money practically when they feel like it. This is why from now on I will be setting up standing orders and I will be the one to blame when it all goes wrong. I don't trust any companies using direct debits now! Seriously!

Say no to Direct Debits and say yes to standing orders! They can't take what they want and you won't get a stupid Direct Debit charge from your bank or also an added charge if there isn't enough money in!

Stuff like this gets a lot of people into financial troubles very easy at no fault of their own!
Click to expand...

Problem with that is, you lose out on the discount they often give for using direct debit, which can be quite a bit in some cases!
 
Haggisman said:
Problem with that is, you lose out on the discount they often give for using direct debit, which can be quite a bit in some cases!
Click to expand...

Thats probably part of the con. A lot of people won't even be checking their accounts so it gives them free rain to up your account and take money when they want. I know they have to give a months notice to customers but how many people read it until it's too late. It's extremely annoying!
 
mrbell1984 said:
Thats probably part of the con. A lot of people won't even be checking their accounts so it gives them free rain to up your account and take money when they want. I know they have to give a months notice to customers but how many people read it until it's too late. It's extremely annoying!
Click to expand...
Technically they only need to give 14 days notice of a change to your DD amount, date or frequency.
 
mrbell1984 said:
Mental!
Click to expand...

It's the same for everyone. The Direct Debit Guarantee states 14 days.

Direct Debit Guarantee

  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
    • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
 
You must log in or register to reply here.
Back
Top Bottom