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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

Just published on the AORUS Gaming Community Facebook group by David Ding (AORUS VP of Sales and Marketing USA)

'
Hi Guys, I am so sorry that our launch yesterday was a disaster. From a business perspective, yes we wanted to sell more cards, but also from a love to community perspective, our original intention was hoping to let our fans knows first hand information when and where they could have access to our products that they have been waiting for. We could have just not announce any information prior and simply ship the cards to our channel partners which they would have been sold out in seconds anyway. As far as the launch Qty not being enough, we did our best we could trying to bring in products as fast as we could. But the supply was simply not enough for the first few weeks. So the decision we had to make was to send out what we had first or to keep them at our warehouse for a month until we have accumulate enough qty ( which I don’t know what’s enough qty and what’s not enough qty for lanuch). For those of you that’s wondering about our launch qty yesterday, I don’t mind sharing here, it was around 190pcs. We even had 6 Newegg MIS people to manually monitoring the buyers during launch to avoid bot buying. And it was still sold out in 16 seconds. Anyway, again I apologize for what happened yesterday and we will try our best to serve the community as much as we could.
PS : what is a good launch qty from you guys perspective ? And what if we simply don’t have enough qty in the beginning, do you guys still prefer us notifying community about the launch ? We have another launch coming up in a week and it’s too late for us to pull it out now, the first batch launch qty is 200pcs."
 
I find they aren't fantastic for stock of enthusiast electronics. You may find other sellers on there, but from them directly? Much of a muchness in my experience.
 
Nigel Franklin said:
Yes, I've checked spam. No email received. 15.13 on the 17th I ordered an Eagle. Took days for me to get confirmation email after I called OC. They said there was a glitch in the ordering system when I ordered. Now no email. Looks like I am not in the queue.
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I'm sure you are in the queue. If the order is in your account, you won't be forgotten. I would give customer services a ring in a few days.
Now the queue positions are out, they should be a bit calmer.
 
Jules_ said:
I'm sure you are in the queue. If the order is in your account, you won't be forgotten. I would give customer services a ring in a few days.
Now the queue positions are out, they should be a bit calmer.
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Phoned customer service. Wouldn't check my position for me, wouldn't resend the email, wouldn't check that I was in the queue at all. While I was explaining that I didn't get a confirmation email until the 21st and that there had been a glitch, he hung up on me. Genuinely think that there is a disparity between different ordering systems at OC and they are not synced. That is why I didn't receive a confirmation email until they manually sent one.

Pretty sure that I am not on the database of live orders. Doesn't appear that anyone is going to do anything about it. I hope that I am wrong.
 
Nigel Franklin said:
Phoned customer service. Wouldn't check my position for me, wouldn't resend the email, wouldn't check that I was in the queue at all. While I was explaining that I didn't get a confirmation email until the 21st and that there had been a glitch, he hung up on me. Genuinely think that there is a disparity between different ordering systems at OC and they are not synced. That is why I didn't receive a confirmation email until they manually sent one.

Pretty sure that I am not on the database of live orders. Doesn't appear that anyone is going to do anything about it. I hope that I am wrong.
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I'm not condoning bad customer service, but I bet they have had an absolute nightmare in the last 2 weeks. People phoning with stupid questions all the time.
Just be calm and give them another ring on Monday or Tuesday. You and I probably have a fair wait for the card anyway.
 
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