This is the thing. Leaving customers out on their own when there’s an issue is really poor. Keeping 1 or 2 from initial stock I would have expected to be the norm. Nobody should have to wait even longer through no fault of their own after already waiting months for their purchase. Granted if msi issue is a big one and created lots of RMAs for ocuk then that’s different but for the odd one they should have that covered. Assuming the card actually works and it’s cosmetic then an “ok we will replace when we can” would have been a start. They may even be able to get the broken part as a spare from msi. It doesn’t seem like they care though and that’s disappointing for everybody either with a card from ocuk or even waiting in a queue.
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- Thread starter Feek
- Start date
Soldato
- Joined
- 6 Jan 2012
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- 5,505
I just fixed up my 3080 Ventus with the support bracket and wondered if reinforced pcie slots is the future? Or maybe a new design for even heavier future gpu's. All this and mega psu's when they start pulling 400+ watts. Isn't technolgy supposed to get smaller, lighter and more efficient?
this.. don’t understand anyone who can utter a good word about OC, not a great price, support is meh and have no buying power.. just boot lickers with loads of post sticking up for them.
of course this person should head to the front of the queue .. any other decision is insane and dire customer service.. we sent you crap and we’re not going to sort it.. unbelievable
Associate
- Joined
- 19 Sep 2020
- Posts
- 271
Thanks guys above, that's exactly how it should be, and most certainly how my 2 businesses run. For the it works return when stock comes in comment, flatly refused that aswell. Literally zero help, I understand it's stressful at the moment, and really busy, partly ocuk own fault with how they have allowed unlimited queues, fact still remains by law infact, if a product is damaged/broke the seller is responsible, as MSI even said to me in an email they sent me.
pay someone else to fix it and head to the small claims court...
Associate
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- 19 Sep 2020
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- 271
I just want to relay the facts for clarity and understanding, the 2 options I asked for:
1: With how many I see breaking across reddit of the MSI backplate, I don't want an MSI card and want to RMA this faulty product, for a different card - Answer was return it and get put back of the queue
2: Return my card for the same card (as much as I hate to have the same card knowing it's sub par build and backplate) was to return the card as and when stock arrives, or is due to arrive (upon me not ocuk, upon me checking gibbos thread for an msi shipment) - Answer was refused, apparently "THE SYSTEM" cannot allow such a simple request.
1: With how many I see breaking across reddit of the MSI backplate, I don't want an MSI card and want to RMA this faulty product, for a different card - Answer was return it and get put back of the queue
2: Return my card for the same card (as much as I hate to have the same card knowing it's sub par build and backplate) was to return the card as and when stock arrives, or is due to arrive (upon me not ocuk, upon me checking gibbos thread for an msi shipment) - Answer was refused, apparently "THE SYSTEM" cannot allow such a simple request.
I concour, I think in the future ocuk will lose a little because of the mistakes and things they should have done, time will tell, im not saying they are saintly
Except that it isn't.Best comeback ever
"Freight manager Matt Hudson warned that "if the chaos continues, increased shipping prices will be passed on to consumers"."
Ohh dear ... hide that from Gibbo
Associate
- Joined
- 19 Apr 2014
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- 629
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- The Nostromo
"Freight manager Matt Hudson warned that "if the chaos continues, increased shipping prices will be passed on to consumers"."
Ohh dear ... hide that from Gibbo
Typical the government **** things up and we have to pay extra
Tell Matt Hudson to get on the dog n bone to borris and tell him to come and move his ****
Associate
- Joined
- 13 Nov 2020
- Posts
- 43
Okay then if you want to shine OCUK boots even more justify this for us then. People ordering 10/15 minutes after others but higher in the queue?
For the processing equivalency they are smaller, lighter and more efficient.
In the short term I hope there won't be too much of an issue since all these cards will be getting shipped as air freight. Thats only because its economically viable at the moment though since so many cards are in very high demand. Give it 6 months or a year though and I'm pretty sure they'll be coming over by boat.
haha! yes a few ars** need kicking again, the way it always goes, the ones in charge screw it up and then the minions have to pick up the tab! Great system.
There's some very reasonably priced Strix available elsewhere currently. Probably about 15 left but they've been up for a few hours (about 60 available originally) - wont say where due to forum rules of course, but they're cheaper than TUF here at OC, including postage. Seller seems reputable too, honestly was quite tempted myself but I doubt the performance difference between FE and Strix is worth further card hassle when I'm gonna watercool anyway