It’s an absolute disgrace and boarders on fraud, OCUK are now doing this on purpose to try and make people cancel their orders as they don’t want to have to supply a card that is now under the current retail price(makes them and the parent company no money) , yet they were happy to take money for 1000s of orders they knew they could never honour.
I let this slide the first time, but stop trying to whip up indignation. We've apologised more times than I can recall for the situation and I've covered all of the issues so many times in this thread already. There's nothing remotely dodgy going on here.
To summarise though;
- There was no indication early on that supply would be so limited and we weren't advised to stop taking orders for days after launch, and that was only on specific SKUs. At that time most vendors were telling us that that back orders should be cleared by last Christmas & Nvidia were saying that supply should improve. They continued to bang this drum well into this year before it became apparent that the promises were empty.
- We've kept customers informed at all stages about the situation, as we understood it.
- We've gave customers a quick and simple way to get their money back at any time.
- The remaining queues are made up of cards with very limited manufacturer supply. WE ARE NOT RESPONSIBLE IF A MANUFACTURER CHOOSES TO MAKE DIFFERENT MODELS! We've done countless free upgrades from models which manufacturers aren't making to ones which we had free stock of. This costs us hundreds of pounds for every upgrade and we have no obligation to do this.
- We are within our rights to cancel all back orders but instead, have offered customers the choice to wait, cancel or take one of the alternatives.
Can understand your frustration with this fella; when I looked at OCUK accounts and they only have around 15K circulating in a holding account according to companies house. I like you was questioning months ago where is all the millions from the pre-orders that there should be, and as it states clearly on their account submission OCUK is a dormant account operating in the UK with main accounts operating with their parent company out in Germany (not allowed to say who they are because of forum rules!!) where I have been monitoring stock levels at the parent, to make sure the parent has been dealing with insuring that stock is passed over to OCUK to clear back orders, frustrating to see the gigabyte card I ordered, sometimes in stock with the parent company being sold for between 1600-1800 euros rather than distributing the stock to the subsidiary to clear the back orders. part of me want to wait it out because of this as they have had my money for a product and the parent has been gazumping to people willing to pay double bubble for it, another part of me wants to see the offers as, I am using a 600 series at the moment, COD Black Ops now will not update the shaders and with CP 2077 with update 1.3 is now near enough unplayable and wanting to enjoy some gaming.
I don't know where you are getting your information but you couldn't be any further from the truth if you'd tried.
I guess you searched for Overclockers UK limited rather than what it says ON OUR HOMEPAGE!
OcUK LTD trading as Overclockers UK
and then jumped to wild conclusions from there...
As I've explained before, whilst we were bought out by Caseking originally, Caseking and OcUK are actually sister companies and part of a larger group, which was bought out by private investors.
There are five retailers as part of the group globally and we all work independently, sourcing (most) stock locally, the only stock which moves between entities are from our 'own brand' products or our exclusive/distribution products, and even then, that's done for logisitcal ease. i.e. one entity buys a container load of something and then spreads it out.
None of this is top secret information:
https://progamersgroup.com/about.html
Our graphics card stock comes via the UK distribution chains for all brands, with the exception of a handful of brands who supply us direct from the Far East. Cross-border trading is frowned upon by all of the major hardware vendors.
