*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

[jasonsony735]

The problems with OC in a nutshell.

Can you contact someone right away at OC to ask a question ? No
Can you return a product ordered online with no questions asked ? No
If something goes wrong in 6 months will OC give you a full refund or replacement right away ? NO
Do we have an ETA on a shipment dates of products out of stock ? No
Do you take money upfront before goods are shipped ? Yes right away.
Do you charge P+P ? If your a forum member it’s Free otherwise its over £10 ! What £10 for basically delivery ? Yes we need more money for sports cars

All the above needs changing to a YES , if others can do it so can oc , I trying to help you out here... there’s a reason all these shops are closing down and it’s mainly down to bad customer service , if customers are happy they will use you over and over.

As Joe Biden would say “ Come on Man its 2020 “ Sort it out .

 

[Bazz21uk]

Board assembly is by Foxconn in China who have been rather busy with the colossal demands of the iPhone 12 launch on Friday just gone. GPU production is not the only casualty, the new Xbox is in the same position with pre orders sold out and no ideas when more production will come on stream. Now iPhone is launched we can expect Foxconn to normalise its production runs of other circuit boards.

Change the record already lmfao

You almost certainly know, because we've seen it here, that there a great many stupid people who cannot tell the difference between an estimate and a promise. They are given an ETA and believe it to be a cast iron stone cold binding commitment. Best to treat these people as the idiots they are and only give information which is actually going to happen because they can't deal with being let down.

yes we all know what an ETA is. Its an estimate. Its an estimate based on the information OC had at the time. They knew stock was coming so they had an estimate (thats what one would assume anyway). In a lot of peoples cases the ETA was used to drive sales of a particular product. In my case the eagle oc. I expected as it had a date that OC was expecting this in stock on that date. or close to it. Unfortunately I personally don't consider a month later remotely close to the ETA! Thats not an ETA that's just pure dishonesty or incompetence (you decide lol). You can't give an ETA when you don't know when stock is coming. Nor can you give the impression that you have an ETA when YOU CLEARLY DONT!

When your card is finally dispatched and you're given an ETA will you be happy if the courier then holds onto it for a week without any communication. I expect not

I've no issues waiting. I was expecting a wait. BUT, and this is the kicker as i've said before. Had i ordered the card i originally wanted instead of being guided by ETAs i would quite likely have received it by now going of the time ordered and my potential place in that queue.

Its very poor practice by OC and anybody defending them needs to realise that those of us that are dissapointed are dissapointed with OC and their handling of this. Nvidia caused the initial issue and the majority of us understand and are happy to wait but we wont wait forever whilst we keep seeing people ordering elsewhere and getting their products in under a week (most of the time its next day). Its making OC look extremely bad and will no doubt affect their future if all the people that they've alienated move to buy elsewhere in future.

 

[Wedgehog]

hope you're on the mend now, ultimately the problem is due to people not having any patience, they are so used to having anything straight away, when something like this happens, well they just can't handle it and out go the toys! its a sad indictment of society today, (see it want it now!!!)

You're missing the point mate, big time. If it's advertised and you pay for it then it should be given to you now, it is not meant to work that they advertise it take your money in full and tell you to wait for two months

 

[SurfXombie]

Change the record already lmfao

yes we all know what an ETA is. Its an estimate. Its an estimate based on the information OC had at the time. They knew stock was coming so they had an estimate (thats what one would assume anyway). In a lot of peoples cases the ETA was used to drive sales of a particular product. In my case the eagle oc. I expected as it had a date that OC was expecting this in stock on that date. or close to it. Unfortunately I personally don't consider a month later remotely close to the ETA! Thats not an ETA that's just pure dishonesty or incompetence (you decide lol). You can't give an ETA when you don't know when stock is coming. Nor can you give the impression that you have an ETA when YOU CLEARLY DONT!
...

Mine had an ETA of the 21st Sept I think. That's why I clicked on that one.

So far I an in the 180s of the que for that card with no estimate.

However, aside from the odd appearance of cards it other places I do see much stock coming in anywhere.

Situation remains the same, stay in queue while trying to snag a reasonable deal elsewhere.

 

[Teal]

People just want some transparency and not radio silence! Someone must know when we're likely to get our cards so just tell us.

This seems to be at the root of the problem, a believe that someone knows but will not tell you...

The truth is that right now nobody knows, there is no conspiracy of silence, nobody is sitting on the information just to annoy you.

There is a hope and an expectation that the production volumes are going to increase from here onwards, but until that happens and more large shipments start to move out of the factories instead of these tiny air-freight shipments nobody can tell you when position #1234 is going to get a card.

Believing otherwise is just torturing yourself for no good reason.

Regarding the 'ETA' at point of sale, it was not necessarily wrong, it just indicated when they next expected stock, it didn't mean when will enough stock arrive to fulfil all orders, that is why they removed that indicator from the site as it wasn't really all that useful.

... and as usual, if any of this upsets you, a refund is easy to obtain, no need to sit there angry about not getting a card and them having your money, just cancel and walk away.

 

[Saltank]

Why is it that other places seem to be disclosing stock information but OCUK "can't do that"? What's stopping them from saying they have, say, 50x TUF OC cards coming next week, aside from publicly disclosing exact shipping contents/values being oh I don't know, against insurance or something?

 

[Slixy]

Why is it that other places seem to be disclosing stock information but OCUK "can't do that"? What's stopping them from saying they have, say, 50x TUF OC cards coming next week, aside from publicly disclosing exact shipping contents/values being oh I don't know, against insurance or something?

I guess they don't even know themselves.

It's like OC are Oliver Twist. Holding out the empty food bowl to the distributors saying please sir, can we have some more stock.

 

[ea ooo]

omfg haha

 

[Deniryer]

You can figure out number coming in and coming out anyway from queue movment or lack of it (+- cancellation, but if there is no movement at the begging of the queue it's crystal clear that movement is attributed to number of cancellation), so the argument against not disclosing it is just utter garbage at this point.
Only reason I can think of that they don't do any of it is that it would indicate that they have "no leverage" as they brag about (being oh so great partner and one of the biggest retailers) over distributors and they only receive scraps like every other place +- it could easily indicate how much of the deliveries goes to system pre-build and how much goes to retail customers.
@Teal I did and now I have card. You can still sit and defend OCUK. It's not about getting a definite answer that a 2044 position for TUF will get its card on 20/12/2020 its about showing any number that could at least indicate you with a time frame. It's not a rocket science to calculate that if they only receive 5 cards of the type per shipment every each week during this particular month you're looking at a very long period before you will even get close to 10X pos in queue.

Also instead of pumping cash into personal pleasures they should really consider investing into this business. I'm truly surprised that OCUK is still stuck in early 2005-7-ish in terms of automation and customer service.

 

[WesleyBurns]

Hoping it got my card by end of October. I’m sitting on 300 quid 1080 ti I had to repurchase. Here is to mor hoping next 2 weeks brings some real movement.

 

[thecremeegg]

This seems to be at the root of the problem, a believe that someone knows but will not tell you...

The truth is that right now nobody knows, there is no conspiracy of silence, nobody is sitting on the information just to annoy you.

There is a hope and an expectation that the production volumes are going to increase from here onwards, but until that happens and more large shipments start to move out of the factories instead of these tiny air-freight shipments nobody can tell you when position #1234 is going to get a card.

Believing otherwise is just torturing yourself for no good reason.

Regarding the 'ETA' at point of sale, it was not necessarily wrong, it just indicated when they next expected stock, it didn't mean when will enough stock arrive to fulfil all orders, that is why they removed that indicator from the site as it wasn't really all that useful.

... and as usual, if any of this upsets you, a refund is easy to obtain, no need to sit there angry about not getting a card and them having your money, just cancel and walk away.

I find it incredibly hard to believe that retailers don't know how many cards they're being allocated/have purchased and when they're likely to get them. Their suppliers will know how many are being made and shipped and so will be able to pass that info over, I have never heard of any such product being made without anyone knowing how many or when they'll send them. Like I said, I don't care about the wait so much as not being given an honest ETA. You're telling me that NOBODY knows if it'll be 3 more weeks or 3 more months? I don't buy it.

 

[Bazz21uk]

Hoping it got my card by end of October. I’m sitting on 300 quid 1080 ti I had to repurchase. Here is to mor hoping next 2 weeks brings some real movement.

What made you go with a 1080ti? You could have got a brand new 2070 for a little more which i expect would have done you till the 30 lands at your door. Plus if you're that way inclined there's somewhere that allows returns well into the new year atm

I find it incredibly hard to believe that retailers don't know how many cards they're being allocated/have purchased and when they're likely to get them. Their suppliers will know how many are being made and shipped and so will be able to pass that info over, I have never heard of any such product being made without anyone knowing how many or when they'll send them. Like I said, I don't care about the wait so much as not being given an honest ETA. You're telling me that NOBODY knows if it'll be 3 more weeks or 3 more months? I don't buy it.

I agree. how can you run a business and not know whats expected and when? The only thing they don't know is how many will order pre-builds before the stock arrives

 

[deuse]

I find it incredibly hard to believe that retailers don't know how many cards they're being allocated/have purchased and when they're likely to get them. Their suppliers will know how many are being made and shipped and so will be able to pass that info over, I have never heard of any such product being made without anyone knowing how many or when they'll send them. Like I said, I don't care about the wait so much as not being given an honest ETA. You're telling me that NOBODY knows if it'll be 3 more weeks or 3 more months? I don't buy it.

I have to agree.

 

[RobWaudby]

Stock of MSI is expected at a competitor this week so hopefully OC will be getting some of said stock and it will be more than the 7 cards last week.
Wishing everyone luck on getting cards in the next 7 days.

 

[SeeNoWeevil]

Giving people queue positions is sufficient if stock is moving for those cards. OC really owe more information to people who've ordered cards with queues that haven't moved in over a week or more.

 

[Teal]

I find it incredibly hard to believe that retailers don't know how many cards they're being allocated/have purchased and when they're likely to get them. Their suppliers will know how many are being made and shipped and so will be able to pass that info over, I have never heard of any such product being made without anyone knowing how many or when they'll send them. Like I said, I don't care about the wait so much as not being given an honest ETA. You're telling me that NOBODY knows if it'll be 3 more weeks or 3 more months? I don't buy it.

Welcome to an empty channel with supply in constraint and international logistics well and truly screwed up by covid..

None of us are used to this sort of situation these days but this is what the retailers are dealing with.

Ordinarily retailers are ordering from distributor or factory stock and at any one moment there are plenty of units in bulk shipments with known arrival dates replenishing that stock.

.. and plenty of passenger aircraft able to fill gaps with air freight.

When there is a major product launch, stock is positioned in the key international markets ahead of launch, so launch day orders/delivery or pre-orders all are possible.

What you have now is what happens when none of that preparation is done, when the key supplier limits key parts so manufacturing cannot run at full speed and when air freight capacity is at a record low due to major reductions in international passenger transport.

 

[PrincessFrosty]

People just want some transparency and not radio silence! Someone must know when we're likely to get our cards so just tell us. I don't mind waiting if I know how long I have to wait, it's not being told that is INCREDIBLY frustrating and just plain bad customer service.

But they don't know, no one knows. When supply chains have regular supply and regular production and there's a backlog of products moving through the supply chain and you can reserve specific batches ahead of time, then you can make really rough ETAs on delivery. But right now when it's all just in time delivery of limited stock you often simply do not know when distributors are going to be able to send you a delivery, typically you might know the day before it ships which is the distributor receiving stock and then assigning it immediately.

No one has an accurate ETA on future cards right now and you'll just have to come to live with that basic truth. Competitors have made educated guesses by giving vague windows for the next weeks delivery and even just 1 week ahead is often wrong and then later revised, which is obvious from tracking those updates myself and watching the estimates get revised over and over. OCUK can only pass on what information they have.

 

[martind]

You're missing the point mate, big time. If it's advertised and you pay for it then it should be given to you now, it is not meant to work that they advertise it take your money in full and tell you to wait for two months

I see your point as I only ordered the tuf oc recently I knew it was a pre- order therefore I knew i would be waiting, perhaps your case is different, either way life goes on, things to do!

 

[Teal]

You're telling me that NOBODY knows if it'll be 3 more weeks or 3 more months? I don't buy it.

On that specific point, Gibbo was clear enough that the majority of orders would not be fulfilled within 3 weeks, but he was expecting things to be much better within 3 months.

Problem is nobody is happy with that as an answer, everyone wants details about the delivery of a specific version of a particular card and is it 3,4,5,6,7,8... weeks away.

 

[Illuminist]

Had any competitor mentored any gigabyte gaming ocs for this coming week? As an indication of if oc will get some