Soldato
- Joined
- 19 Oct 2010
- Posts
- 2,617
Yeah. Waste of time for me when they can’t do maths.There have been a few examples recently of them getting it wrong, contacting Octopus will get it sorted.
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Hope you are well and thank you for reaching out to us! I understand how this can be a bit confusing, and I'm here to help clarify things for you.
The 6.11kWh you used during that session is indeed above your baseline of 0kWh. However, the 1.47kWh extra charge reflects the additional energy you consumed beyond what you would typically use at that time. In this case, since your baseline is 0, the extra usage is charged accordingly.
If you have any more questions or need further assistance, please don't hesitate to ask. I'm here to help!
Love and Power,
Nondumiso
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