OcUK, I'm confused and worried

ive been ordering hardware from oc for the last 5 or so years now and never had to rma a single thing, the last build i ordered was for a friend and it operates flawlessly, I honestly cant recommend this company enough
 
Just to add my 2pence worth, weren't ocuk one of the only retailers who fulfilled all of the orders for the £55 msi i5 boards where others were just knocking people back?
 
I bought my current machine before I found OcUK, but have bought small bits and never had a problem. When I get round to upgrading, I'll definitely be coming here :)
 
We need to see more high power, high oc potential but small form factor boards

Can make some awesome custom pcs with custom cases with small sized stuff

Imagine a board with single pcie, single pci, onboard lan, 4 onboard usb, 3 sata, 3xddr3 slots and i7 capable.
Stick an 5890 in there, a good pci sound card, 2 hdds, and then wc it with a 2x 120.2 setup ... you have lots of power, and plenty of cooling, in a tiny package given a nice custom case :)
 
The Scop said:
Hi guys,

Long story short, I am planning to order a prebuilt gaming pc from Overclockers.co.uk today, however last night I stumbled upon reviewcentre.com and ciao.co.uk, both of which had good and bad reviews, the good ones were really good and the bad ones were really bad. I'm left thinking how is this possible, in their webnotes replies their always polite and helpful, I know the common case is most people go on review sites to rant about awful service, etc and that people who get no problems and everything is fine tend not to bother writing a review, but I'm worried now, what do I do if the pc turns up and a part isn't working, etc. I'm not a computer tech genius. Also wondering what have all you guys experiences been with them.

Many thanks in advance.

The Scop
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You already know the key thing - customers with complaints are far more likely to voice them than customers without complaints. My guess is that it only takes one percent of customers to be annoyed to generate a roughly equal number of good and bad reviews.

I've had poor service with OcUK once, a couple of years ago. It wasn't that poor, either. I've bought from OcUK dozens of times, maybe a hundred times. I've had a couple of duff bits some years back, which OcUK replaced without any fuss. Straight over the counter while I waited, actually, although I think they don't do that any more. I seem to recall a "testing returned stuff may take a while" kind of sign.

I direct people to OcUK when they ask me where to buy hardware. I've done that with dozens of people and I wouldn't be doing it if I thought OcUK was a bit ropey.

I've been in the shop and I've heard OcUK staff (a) knowing what they're selling and (b) advising customers on the basis of what's best for the customer, not what makes the most profit for OcUK, even to the extent of offering a suggestion that didn't involve buying anything at all from OcUK. Someone had an old system with one component that had failed. CPU, I think. Stuff that wasn't made any more, but did the job well enough for that customer's needs. So the options were buy new motherboard, CPU and memory or buy a secondhand CPU. In many places, the staff would have pushed the new kit at the potential customer and might have been reprimanded if they didn't, regardless of the fact that the best thing for that particular customer was to spend £20 on a CPU that would do the job well enough rather than £200 on new kit they didn't really need.

Sure, it meant that the customer didn't buy anything. That time. No doubt when they next bought some hardware (and PC owners inevitably buy new hardware), they remembered the shop that gave them good advice and didn't hassle them into buying stuff they didn't really need.

OcUK does stacks of repeat business, which wouldn't happen if they sucked. Right now, for example, I'm after a bit of kit that's out of stock at OcUK. I could buy it right now from somewhere else and it's about 15% cheaper there too. But I'm waiting for it to be back in stock at OcUK and paying the extra, because I'd rather shop at OcUK than somewhere else.

This isn't a good place to get a balanced opinion though - OcUK are hardly likely to allow negative reviews of OcUK on their own forums.
 
Spie said:
Most of the reviews are fake posted by banned forum members.

We ship over ONE THOUSAND systems per month for a reason. Trust your instinct :)
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Completely irrelevantly and just out of curiousity:

Is most of your turnover complete systems or individual bits? I never thought of OcUK as doing much in the way of complete systems.
 
Guest2 said:
Lol at the 'trust your instinct' pic on page 2.

I've never had any problems with OcUK but one thing that does worry, well not worry, more upset me is the rating reviews on products. Neally everything has got a 5 star rating. Would'nt it be more ideal to include the poorer ratings to get rid of the crap products. The products that get high ratings then actually mean something.

I always look on other sites for ratings before buying from ocuk as the ratings system 'seems' to be fixed
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I just ignore the product ratings here. When everything is either unreviewed or 5 star rated, the whole system is as useful as a chocolate fireguard. They may as well replace the product review section with pictures of dancing badgers.
 
90% of PC parts I get from OcUK.
It's the 10% that bother me the most, but one shop generally can't have everything, they do try! :)
 
Angilion said:
I just ignore the product ratings here. When everything is either unreviewed or 5 star rated, the whole system is as useful as a chocolate fireguard. They may as well replace the product review section with pictures of dancing badgers.
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Same here, I never go by any of the user reviews on this site. It's little gems like this that do it for me.

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Reviewed by: rob (ulverston, cumbria)


wat an amzin case best case i have ever had its huge you can fit every thing in there probaly even the kitchen sink if u into that kinda thing. it is amazin can fit all motherboards so its great even the huge rampage II extreme
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these are my favourites

here

Tubing F T W


Reviewed by: BluTubing Fan

I like it, it is very Blue
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and this

good lengths


Reviewed by: Jacques in France

The ExWife moan at me she say cabue too short for making internet work. I say I buy new cabul but she say we must take cow to market before we buy. Now cable arrive and it very nice i like the grey yes? Connect to your phone to browse internet on your cordless. I like the man on the phone at overclockers he my friend. I dont know no man no more. 5* cabuls
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D1ngd0ng said:
Just to add my 2pence worth, weren't ocuk one of the only retailers who fulfilled all of the orders for the £55 msi i5 boards where others were just knocking people back?
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We did sort every customer out on this one, we have only finnished a couple of weeks ago battling our end with MSI. MSI really messed that one up.

Angilion said:
Completely irrelevantly and just out of curiousity:

Is most of your turnover complete systems or individual bits? I never thought of OcUK as doing much in the way of complete systems.
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Components by a fair way when you combine all of them. :)
 
OCUK would be the bees knees if they could sort our european free shipping for loyal customers.

Although the shipping has come down a lot i need to be ordering +150 euros worth to make it worth my while.

Whole system I couldn't take the chance to belgium as you have to RMA the whole thing which would cost me around 80€ to RMA :D
 
jas72 said:
Whole system I couldn't take the chance to belgium as you have to RMA the whole thing which would cost me around 80€ to RMA :D
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If you actually know what component is faulty in a full system they will 'usually' let you rma just that component rather than sending the whole system in, I understand your predicament though.

I've personally only really had 1 problem with OcUK which was resolved promptly after making a post in the 'OcUK Customer Service' section of the forum.
 
Another more than happy customer here. I've been using OcUK for years, brilliant customer service, fast delivery, webnotes always answered quickly etc, can't fault them. Often i may come across a product that's a few £'s cheaper on 'competitor x's' website, but id always pay that extra bit more knowing that im dealing with a decent company :)
 
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