mightynimrod said:They have, it's in Bournmouth, they just handle the UK RMA's back to Germany.
Incidently, when you agree to purchase the board you agree to the terms and conditions of the returns procedure.
That maybe true, but you are still covered by UK law, 28days is return to base.
Nothing that any UK based E-tailer can print on their site will change that. Consumer rights over rule any terms & conditions that could be deemed unfair or directly contravene them.
As for bournmouth that hadle shipping back to germany, that kinda whack realy as DFI need to RMA'd to Holland so whats going on with DFI !
The agent should carry some boards to save time & money, a little bit like how monitor manufacturers use 3rd party agents to handle on site warranty (although I'm not sugesting they do onsite)