*** Official Hyperoptic Discussion Thread ***

  • Thread starter Thread starter ntg
  • Start date Start date
OllyM, I noticed when I checked today that Hyperoptic's report on peeringdb has changed. They now have 15Gbps vs 7Gbps last week. Have you noticed any differences?
 
I wouldn't read too much into the Peeringdb stuff, it's user-contributed and Hyperoptic could be getting connectivity any number of ways that don't involve peering.

megakid - don't forget that Openreach won't have FTTC and FTTP in the same development, so with FTTP it means that people can still order the BT Infinity 1 and 2 services if they are cost-conscious, but they will be delivered over actual fibre so you have no crosstalk or attenuation issues. Plus when Hyperoptic go under you won't be waiting to see who wants to pick the contract up.
 
I'm surprised that their service isn't all that stable. I have Gigaclear FTTP and my connection looks like this, no matter what I'm doing with it.

24a2aa3c000cafc9930df37521204c37-25-01-2015.png
 
Are there any decent coverage maps around? I can't find any details of OpenReach FTTP, but I think there's a HyperOptic building a couple of streets over from us. (London W2).
 
Are there any decent coverage maps around? I can't find any details of OpenReach FTTP, but I think there's a HyperOptic building a couple of streets over from us. (London W2).

I think most FTTP installs are on-request (possibly initiated by the provider - rounding up some residents to lobby their building manager). Docklands has notoriously poor phone lines/exchange provisions and hence ADSL for some is very slow/unreliable (I am in this bracket) and with lots of large blocks we have quite a lot of FTTP around here.

Because of this, other than finding out which buildings have successfully lobbied their freeholder/building management to go to a FTTP provider, I'm not sure what you would gain out of "coverage maps".
 
Because of this, other than finding out which buildings have successfully lobbied their freeholder/building management to go to a FTTP provider, I'm not sure what you would gain out of "coverage maps".

I'm naively assuming that if a building nearby has FTTP and the cable runs right past our building, getting an install would be cheaper.
 
OllyM, I noticed when I checked today that Hyperoptic's report on peeringdb has changed. They now have 15Gbps vs 7Gbps last week. Have you noticed any differences?

The congestion seems to have been mostly solved - for now. I wouldn't read much into this though because they fixed it back in September or October and within two months it was back again...

However, reliability is still a problem. For the third time in two weeks we had a partial outage this morning, with about half of internet inaccessible for about 45 minutes :(
 
They don't come across as the most slick outfit.. occasional tweets asking you to register interest and then neverending negotiations with building owners with no updates.
 
Yeah, everything feels very amateur and half finished. The customer account page has icons for a customer forum and live chat which don't do anything, and they still don't have a network status page.
 
Last edited:
Great news! Hyperoptic is finally coming, with even the cheapest 20MB option being 3 times faster than the current BT/Sky set up, at 2/3rds the price.

Bad news! I don't live there any more! :(

Add insult to injury, I have gone from 80MB Virgin to 6MB Sky in a recent, forced move. :( :(

LOL! As I was championing it for the development, I'm getting 1Gig for a year for free... well, my ex is, haha!
 
....other than finding out which buildings have successfully lobbied their freeholder/building management to go to a FTTP provider, I'm not sure what you would gain out of "coverage maps".

If you're looking to buy a house which has a 1gb connection, a coverage map would be most useful. Otherwise you have to look up each post code individually. For this reason I would like a map that simply details all the current Hyperoptic installations throughout the country. (Throw in Gigaclear whilst you're at it.)

With a recent upgrade to their website Hyperoptic have now included a map, but, as far as I can see, they've included just about every development in which they "hope" to be able to install their service as opposed to those that currently exist. There are a large number of developments that list just one or two resident enquiries, a far cry from detailing where they will definitely make an installation. I wonder just how many of these are dummy entries to encourage residents to register their interest!

Still it's a move in the right direction. The basic installation problem is that, even when enough residents have registered interest and they have done their necessary wiring, the whole process can (and is) held up by OpenReach as they need them to connect everything to the local exchange.

Our complex began discussions with Hyperoptic in July 2014 and it took until Dec for the Board to be persuaded that they should give the go-ahead since most of the Board members are still living (and happy) in the 20th century. It was March before they completed the paperwork and began installation. We are now waiting for OpenReach to do their thing - goodness knows how much longer it will take.
 
Our complex began discussions with Hyperoptic in July 2014 and it took until Dec for the Board to be persuaded that they should give the go-ahead since most of the Board members are still living (and happy) in the 20th century. It was March before they completed the paperwork and began installation. We are now waiting for OpenReach to do their thing - goodness knows how much longer it will take.

Sounds very much like Free Trade Wharf to me? It's where I live also.

Ive been desperately trying to get some sort of decent Internet, the best I've managed outside of trying to convince the we-dont-need-it brigade is Relish, I get 45Mbps sometimes but it does fluctuate a lot.
 
I've seen up to 87MB/s on Steam downloads before, but it's one of the few real world uses that gets anywhere near that sort of throughput, most services do not have the capacity at the supply end to let you suck down 125MB/s (1 Gbps).

The highest speed test results I've had were in the 820-850 Mbps range which is probably about what it would top out at when you allow a bit of margin for overheads.
 
I'm not sure if the included router is capable of a full gig anyhoo. Still, free is free :D

It is capable of close to the full gig, my earlier speed tests were done with the supplied router. I've swapped it out for the Netgear R7000 though which I'm very happy with for AC WiFi range and speed.
 
Hyperoptic service is available to me (in new flat I will be moving into) I have a few questions.

Prices currently for 6 months half price then back to normal price. Broadband only, no phone line.

20mb £10 > £22
100mb £17 > £35
1gb £29 > £60


Reliability? - It will be used for work
Install time? - again, I need it for work
Traffic management / limits? - not so important really but would be nice not to be limited
12 month contract? - Could we use the service for 6 months at half price then cancel?
Customer service? - Has anyone had to contact them about anything
 
Its on offer at the moment so prices per month based on 12 months are;
Hyperoptic
1Gb £44.5
100mb £26.50
20mb £16

Sky 76Mb £46.40
BT 76Mb £43
 
Back
Top Bottom