*** Official Hyperoptic Discussion Thread ***

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Mine has been very reliable, only downtime that I noticed in the last 18 months was a scheduled outage overnight once for infrastructure work.

No traffic management that I have noticed. Pretty sure it's a 12 month contract though, you can't cancel after having 6 months at half price. Customer service has been pretty good the handful of times I contacted them right at the beginning, i.e for settings to use my own router.
 
Omar said:
Mine has been very reliable, only downtime that I noticed in the last 18 months was a scheduled outage overnight once for infrastructure work.

No traffic management that I have noticed. Pretty sure it's a 12 month contract though, you can't cancel after having 6 months at half price. Customer service has been pretty good the handful of times I contacted them right at the beginning, i.e for settings to use my own router.
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Thanks, that's all good.

I'm edging towards getting the 100Mb service. Do you know the installation cost and how long it takes?

I suppose I need to ring them really. Is this a standard UK number? - 0333 332 1111
 
cheers. Will ring tomorrow or Tuesday. If Hyperoptic uses all fibre and no copper as described on their page, then why is a phone line needed? You can select broadband only but I expect a phoneline is installed but no call tariff

Hyperoptic fibre broadband is true fibre broadband. It pipes the UK's fastest residential speeds all the way to your building, using fibre optic cabling direct from the exchange.

Not only does Hyperoptic ensure you get the speed you pay for, but it stays reliably fast - even during peak times.

Better still, you can upload as fast as you download on the 1Gb and 100Mb services.

What's the problem with fibre-and-copper phone wires?

The problems with services over copper are speed, reliability and value for money. Copper is limited to a download maximum of 24Mb using standard broadband and 76Mb for fibre to the cabinet. But the further your home is from the exchange or cabinet respectively, the lower this speed drops. For example, the average standard broadband speed is 4Mb, while the average for their fibre product is 47Mb. That’s why other broadband providers promise an "up to" speed, which you pay for but can't get.
What's worse, copper limits your upload capability, too. With standard broadband you are limited to ‘up to’ 1Mb, while with the highest Fibre to the Cabinet the maximum is 19Mb. Similarly, the further you live from the exchange or cabinet, the lower the actual speeds received. Not so great for downloading HD movies, uploading huge files, or playing the latest games."
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Guest2 said:
If Hyperoptic uses all fibre and no copper as described on their page, then why is a phone line needed?
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Because charging line rental and calls is an absolutely massive cash cow for all the providers. Nobody is going to give up the idea of paying for minutes at a rate massively inflated over the wholesale costs until someone else blinks first.
 
I have had a reply from Hyperoptic at 8am this morning.

Hello [me]

Thank you for your email.

Yes, Hyperoptic is connecting fibre to [where I will be living].

As of now, service is not yet live, but it will be in coming weeks, by the time you move in in July it will be active.

You can pre-order your service now on our website and we can book in installation 1 week ahead.

If you have any further queries, don’t hesitate to contact us.

Kind regards,
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To be honest this is already selling it to me. That I have actually had a reply from an email sent Sunday night on bank holiday Monday at 8am. Sky, Virgin media and NTL never even bothered responding to email I sent so gave up and had to call through an automated phone system that took 30 minutes to even speak to a real person!

Edit - this part is interesting

Fibre would be brought to our cabinet in the building, and we would bring Ethernet cables from our cabinet to your flat and mount a socket there. This would likely involve some drilling.
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So fibre is used but then ethernet. Wouldnt the latter reduce speeds by quite a lot? If tge service was full fibre, wouldnt fibre be used from cabinet to flat, then a fibre NIC card be needed to connect it?
 
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Ethernet doesn't define a physical connection, so let's assume that they are talking about bringing Cat5e / Cat6 to the flat. It won't affect your connection speed at all - it is more than capable of handling a 1Gbps link.
 
Yeah, it's a Fibre To The Building service, which is about as good as it gets, it's 1 Gigabit ethernet to the flat in order to support the top tier service.

They don't require a phone service to have Hyperoptic, it's just that if you do choose to take their phone service, they technically discount the broadband service. It's not actually a separate phone line, it's a Voice Over IP (VOIP) service provided via the supplied router. You plug a normal home phone into the router.
 
not sure if its just a generally ***** bundled modem hyperoptic give with their service or line instability but Ive decided to buy a replacement (preferably from OCUK)

Any other advice apart from Netgear R7000 (don't really want to spend that much but if wifi etc is going to be a lot better then I will)

Could never get my PLEX server routing correctly (would happily download artwork etc, but plex itself would never properly log in to the Plex site), apart from that nothing else required.

Will be buying on Friday so unfortunately will miss TWO deals, any suggestions greatfully received
 
pmc25 said:
Out of curiosity, what do you guys on the full 1Gbps product get in terms of ping to LoL EUW servers? Under 10ms?
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10/100/1000Mbps won't make any difference to ping, I'm on the 1G service and my ping to uk game servers is around 1ms, but more bandwidth doesn't alter ping to the point where you'd see it in ms.

Pinging multiplay.co.uk [85.236.96.26] with 32 bytes of data:
Reply from 85.236.96.26: bytes=32 time=1ms TTL=57
Reply from 85.236.96.26: bytes=32 time<1ms TTL=57
Reply from 85.236.96.26: bytes=32 time=1ms TTL=57
Reply from 85.236.96.26: bytes=32 time=1ms TTL=57
 
Screeeech said:
10/100/1000Mbps won't make any difference to ping, I'm on the 1G service and my ping to uk game servers is around 1ms, but more bandwidth doesn't alter ping to the point where you'd see it in ms.

Pinging multiplay.co.uk [85.236.96.26] with 32 bytes of data:
Reply from 85.236.96.26: bytes=32 time=1ms TTL=57
Reply from 85.236.96.26: bytes=32 time<1ms TTL=57
Reply from 85.236.96.26: bytes=32 time=1ms TTL=57
Reply from 85.236.96.26: bytes=32 time=1ms TTL=57
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Thanks, I know the bandwidth doesn't make a difference. However the more expensive packages may have lower contention ratio or use better peering / prioritised backhaul, so hence my stipulation.

Can anyone quote a ping for LoL EUW?
 
pmc25 said:
Thanks, I know the bandwidth doesn't make a difference. However the more expensive packages may have lower contention ratio or use better peering / prioritised backhaul, so hence my stipulation.
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Nah, none of this is true with Hyperoptic, (or anyone really) it's just a switch in the basement that everybody connects to, that's rate-limited to whatever you pay for, there's nothing fancy going on.

AlecR said:
What are your pings like when downloading?
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Fine,

due to the way Ethernet works compared to older POTS based technology like DSL or cable TV DOCSIS, packets on an Ethernet connection move in and out of the interface much faster, for example - on a DSL connection with a small upload, the moment you start a download whilst playing a game, the large 1500 byte packets take time to physically transmit on the media, meanwhile smaller 64 byte game packets "back up" in the interface queues, which cause jitter and packet loss with your gaming packets, (or VOIP) because the download is hogging the interface.

With Ethernet - even at 10Mbps, packets are processed at a much faster rate by the interface hardware, so the problems of poor pings during downloads aren't normally as bad, furthermore - with Ethernet interfaces tools like QoS will work much more effectively, as opposed to QoS for DSL/Cable connections - which are rarely effective at all,
 
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100Mb was installed in my flat this morning.

Wired I get 95Mb down, 95Mb up
Wifi I get 50Mb down, 40Mb up, ping of 10ms

I have tried powerlines and they reduce the ping slightly but only 12Mb down

Should I get a router to support the full Wifi speed and if so which one?

It says this on the Hyperoptic site

If you are a 20 Mb, or a 100Mb customer your router needs to support /31 (255.255.255.254) subnet mask on its WAN port in order for the router to work with Hyperoptic.

Hyperoptic DNS servers are 141.0.144.2 and 141.0.144.3, although you can use your own DNS settings here if required.

If you wish to use your router in addition with the router provided by Hyperoptic, you can using following steps:

Connect your router’s LAN port to the LAN port of our router
Disable DHCP service on your router
Disable Wireless signal on the Hyperoptic device (or call us and we can disable it for you, if you only want the 3rd party router broadcasting a wireless signal)
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The current router is a ZXHN H298N - http://enterprise.zte.com.cn/en/pro...re/cpe/broadband/201404/t20140418_422573.html

802.11b/g/n Wi-Fi @ 2.4G(2x2)

Edit - im using a Netgear WNA3100 dongle (300Mb)
 
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A different router probably won't increase your speeds by much unless you also upgrade your wireless adaptor to an AC one.

I get approx 320 Mbps on speed tests with my iPad Air 2 connected to a Netgear R7000 router on the 1 Gbps Hyperoptic service.
 
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Something like this - NETGEAR WN604-100UKS N150 Wireless Access Point. Just plug into the existing router?

It says "Wi-Fi speeds up to 150 Mbps"

Thanks
 
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