*** Official Hyperoptic Discussion Thread ***

Soldato
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I don't know a great deal about how it all works but wouldn't something this speed be pointless at the moment as whatever is the other end would only be able to provide a certain speed anyway? I guess it would be useful for multiple connections and/or downloading while doing other stuff??

Pretty much, you can only download as fast as the other side upload. But if you've a house full of people all using the net, more bandwidth is always handy!
 
Soldato
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Depends really - it saves me a ton of time as our DCs have great connectivity at the other end, and I mostly work from home. Mostly it's for scale and just to forget about the connection speed - it's not an issue anymore.

Being able to upload 4Gb+ files in a few minutes is incredibly useful. Same if you end up setting up lots of VMs. Means I no longer have to go in to the office whereas previously I'd have to config, and arrange to go physically in to the office to deploy.

That ookla speedtest site for example struggles to keep up. I get higher throughput talking to our DCs than I do to that speed-tester.
 
Soldato
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Being able to upload 4Gb+ files in a few minutes is incredibly useful. Same if you end up setting up lots of VMs. Means I no longer have to go in to the office whereas previously I'd have to config, and arrange to go physically in to the office to deploy.

If you need it for work or even if you upload Youtube videos etc I can understand it being useful. But for me who only downloads games and streams video I don't really see the point.
 
Caporegime
Joined
29 Jan 2008
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58,912
I've got it available in my London Flat - though I went for the 100MBPs option which is still pretty much better than any other UK broadband provider... upload at 100MBPs too so useful if you're a youtuber etc.. (unlike Virgin it is fibre all the way to the building and then only copper cable for the short distance to your flat from say the basement or wherever they put their router.

The wireless router they supply for your flat can only handle 100MBPs anyway so I do wonder if some more naive customers are needlessly paying more than necessary, though yeah if you're using an ethernet cable and have a genuine requirement for 1GBPs as the OP seems to have then it's a good solution.
 
Caporegime
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If you need it for work or even if you upload Youtube videos etc I can understand it being useful. But for me who only downloads games and streams video I don't really see the point.

Instant access to games in minutes rather than hours means that storage is ultimately rather pointless.
 
Soldato
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The wireless router they supply for your flat can only handle 100MBPs anyway so I do wonder if some more naive customers are needlessly paying more than necessary, though yeah if you're using an ethernet cable and have a genuine requirement for 1GBPs as the OP seems to have then it's a good solution.

The 1Gbps router they've put in my place is 802.11ac capable, although not brilliant at it to be fair. I have the HyperOptic router cabled to a Netgear x6 R8000 router, and also cabled to my main work machine over Gb ethernet. Everything else is over WiFi as tbh 300Mbps on my phone etc. is plenty OK! If I need upload big stuff it's on my main work iMac anyway.
 
Soldato
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Liverpool
You will probably find the Google Fiber, TestMy.Net or DSLReports speedtests more useful. The former at least is designed for customers on 1Gbps connections and is backed by Google's datacentres rather than a random 'speed test node' at Ookla. Ookla's speed tests aren't very straightforward, either, as they cut the worst parts of the test results and take a 'sample' averaging everything out and 'extrapolating' a result that is shown to you. This can work against you when you have a bad connection, for example VM in a congested area where staff come back and tell you 'If speedtest says it's OK what more do you want me to do?'. Ookla's speed test is also multi-threaded, which can help hide a bad connection. At least DSLReports and TestMyNet give you the option to use single or multiple threads to give a better idea of how your connection performs.

You might also try test files like the 1GB file from OVH or those from Bytemark. That aside, I'm utterly jelly and you have a very nice connection there. I'd kill for symmetric 1Gbps. :D

ETA: Random addition, but for the benefit of those lucky Hyperoptic customers who may read this thread in future... I was just using the DSLReports speed test for my own connection, when I realised I'd forgotten a small detail above. If you're on a 1Gbps+ line you need to click the small cog/settings icon on their speed tester, then tick the '1Gbps+' box and hit 'Save'. It will help give a more accurate result. Their speed test is the best I've come across and easily saturates my puny 200/20 line. It also lets you set the number of threads/streams to see whether your single thread speed is as good as your multi-threaded speed, for example.
 
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Soldato
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London
Aha, yeah, Ookla does seem somewhat unreliable in its reporting. Actual throughput up/down from our own DCs (well, a client's anyway) averages circa 900Mbps each way.

Definitely not for porn.
 
Soldato
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150 yds from OcUK
I'm ok on my connection

speedgoggle.JPG
 
Associate
Joined
7 Mar 2016
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307
Location
London
I don't know a great deal about how it all works but wouldn't something this speed be pointless at the moment as whatever is the other end would only be able to provide a certain speed anyway? I guess it would be useful for multiple connections and/or downloading while doing other stuff??
On 1Gb I pretty much always get absolute minimum 400Mb from any website these days, it seems servers with such massive upload capabilities are becoming the norm finally.

I download games as fast as they can upload. A 37GB total download from a game patcher takes 7 minutes to download it, while I read on the game forums of loads of upset people on 10-50Mb? xDSL/cable connections moaning how it takes anything from 3+ hours or even a few days to download the exact same thing - and sometimes it screws up near the end that it cancels and then the whole download process has to start again.

And I pretty much, like basically never see any video stream buffering issues from youtube and similar streamer websites other than twitch as that depends on peoples own upload connections rather than a company.

Its just so nice to be able to download something hypothetically say, in just a second rather than a minute. All for the same price or cheaper than regular fibre FTTC/cable broadband, I pay £36/month for 1Gb, the cheapest time to get Hyperoptic is (or was) during Novembers black Friday sales week, for £33/month.
 
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TJM

TJM

Associate
Joined
10 Jun 2007
Posts
2,378
They're about to go live in my building. I wish I could talk myself into paying £48 a month for 1Gbps but for daily usage it wouldn't be a real improvement on 100Mbps (save for speeding along the odd massive Steam download). The ultra low pings and reliability will be good though.
 
Associate
Joined
30 Nov 2012
Posts
9
Hi everyone,

Has anyone got any experience playing fighting games online with Hyperoptic on PS4 (Static IP)?

I cannot for the life of me get Street Fighter 5 to work on my connection. I got my IP changed to static V4 based off of the info in post 5 here:
https://steamcommunity.com/app/310950/discussions/0/152390648091878156/

I also raised the issue with HO Support who checked all of the ports for me.

In case any of you play, I will explain a bit further where I get to in the process. I can match make in ranked/causal and join Battle lounges with no problem, but when I connect to a game, it takes around a minute in the loading screen then I get error 40002. This happens in every single instance regardless of the mode I use to play.

HO Support have told me there is nothing more then can do after opening all of the ports they have found online. They have now asked me to contact Capcom to complain that not all of the ports are listed/working.

I am on the 100MB package, and have no real other issues with other games I play regularly. (Rainbow Six Seige is broken itself so when it fails its UbiSofts fault, I have the odd, people can't hear me in PSN parties issue, but that might not be my end).
My setup is ZTE router to an Asus RT-AC66U. I have also tried a TP Link Router instead of the Asus and I get the same problems.

Next on my list of things to try are swapping out the ZTE router for the TP Link one to see if that helps.

If anyone has resolved this issue or has any ideas I would very much appreciate it.
 
Associate
Joined
10 Aug 2017
Posts
1
Hi everyone,

I am considering switching to hyperoptic for the 100MB package.

From you comments, I conclude that the speed is most of the time very good.
However, I would require to have a very reliable broadband in the sense that I absolutely need to have at least a little speed 24h 7/7, i.e. permanent access to internet even if it is slow!

Would you say that hyperoptic is 100% reliable or at least better than copper sky/talk talk/plusnet...?

Thanks for your help.
 
Associate
Joined
7 Mar 2016
Posts
307
Location
London
Hi everyone,

I am considering switching to hyperoptic for the 100MB package.

From you comments, I conclude that the speed is most of the time very good.
However, I would require to have a very reliable broadband in the sense that I absolutely need to have at least a little speed 24h 7/7, i.e. permanent access to internet even if it is slow!

Would you say that hyperoptic is 100% reliable or at least better than copper sky/talk talk/plusnet...?

Thanks for your help.
I've had Hyperoptic for 18 months, I've only ever noticed one loss of internet which was just a small issue with my buildings Hyperoptic switch/router unit, I had to call them up and they did something their end that then reset something here.
As for speed, I'm on 1Gb and always get minimum 600Mb, I normally get 750-850Mb, sometimes up to 900Mb.

You or anyone reading this might want to consider waiting for the November black Friday sales week? To quote myself from back then:
Black Friday deal gives 20% off right now
That's an average of £36/month for 1Gb "broadband only" on 12 month contract. Or £33/month if you renew your contract (no connection charge).
 
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Associate
Joined
30 Nov 2012
Posts
9
If you shove the Hyperoptic network cable straight into your PS4 then what happens?

When I connect this up directly to the wall from the Hyperoptic port and set it to the external static IP it works perfectly.

I do notice that I get NAT type 1 in the PSN test, which makes sense given its directly connecting to the Internet. I have an open ticket with them so will feedback. Thanks for the help.

My next step is to replace their router entirely to see if it makes any difference.
 
Caporegime
Joined
18 Oct 2002
Posts
26,083
Plug your Asus router straight in, not sure why you're going through their one first. Do a firmware update and factory default it, and make sure UPnP is on.
 
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