This is the conversation I have just had with EA support, just in case anyone else isnt sure about it all. They had to leave mid way through the conversation to check,so even EA support are not 100% sure what's going on :
Me: well at the minute my account is showing 59.99 is unavailable to spend, are you telling me that 54.99 will come back into my account and be available to spend? Sorry i just want to be sure about this and the info thats flying about on the official forums is mixed up
Me: *well
Christie: I am sure that's correct, but let me confirm it.
Christie: Just a moment.
Me: ok, can you also ask when the funds will come back into my account?
Christie: Yes, that's true. You can spend the amount that will be credited back to your account. It may take 2 to 3 business days in order to return the funds back to your account.
Me: ok, thanks for your help. There is a lot of confusion over this, maybe an idea to update the official forums as there is a lot of people giving out the wrong information. Some people are stating that it will be held and not available to spend until the release of the game.
Christie: I hope that the information given clears the doubts you may have had. And I appreciate the idea of putting/updating the game forums with this information.
Me: thanks christie, you've been a big help
Christie: Welcome.
Christie: Is there anything else that I may help you with today?
Me: lend me a grand?
Christie: What do you mean by grand here?
Me: £1000
Me: well at the minute my account is showing 59.99 is unavailable to spend, are you telling me that 54.99 will come back into my account and be available to spend? Sorry i just want to be sure about this and the info thats flying about on the official forums is mixed up
Me: *well
Christie: I am sure that's correct, but let me confirm it.
Christie: Just a moment.
Me: ok, can you also ask when the funds will come back into my account?
Christie: Yes, that's true. You can spend the amount that will be credited back to your account. It may take 2 to 3 business days in order to return the funds back to your account.
Me: ok, thanks for your help. There is a lot of confusion over this, maybe an idea to update the official forums as there is a lot of people giving out the wrong information. Some people are stating that it will be held and not available to spend until the release of the game.
Christie: I hope that the information given clears the doubts you may have had. And I appreciate the idea of putting/updating the game forums with this information.
Me: thanks christie, you've been a big help
Christie: Welcome.
Christie: Is there anything else that I may help you with today?
Me: lend me a grand?
Christie: What do you mean by grand here?
Me: £1000